Dea'Montae Willingham
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Parker's kitchen
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Babysitter/Private Nanny
self employed
11.2008 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Helped children complete homework assignments and school projects.
- Taught children basic life skills, manners and personal hygiene.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Receptionist
Nine 18 Salon and Spa
07.2023 - 09.2023
- Maintained clean work environment according to state regulations
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Contributed to social media marketing efforts, showcasing the salon''s work and promoting special offers to attract new clients.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Instacart Shopper/Delivery Driver
Instacart
11.2022 - 06.2023
- Accept and shop for customers batches
- Either deliver to customers house or leave at store for them to pick up
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items, making appropriate substitutions or issue refunds.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Worked productively with customers to meet order requirements and service expectations.
Med Tech
Gillman Park Assisted Living
10.2021 - 04.2022
- Communicate with physicians, Administer medications, Schedule appointments, Process paperwork
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
- Collaborated with interdisciplinary team members to optimize individualized care plans for diverse patient populations.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Lead Medication Technician/Caregiver/Resident Care Coordinator
Courtyard Fountains
07.2019 - 09.2021
- File and process paperwork, Call and fax physicians, Assist with care, Charting, Schedule appointments
- Unpacked, sorted, counted, and labeled all incoming medications and medical supplies to keep optimum inventory levels.
- Create schedule for staff.
- Interview and Hire new employees.
- Participated actively in interdisciplinary team meetings, providing valuable insights on patients'' medication management and overall treatment plans.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Collaborated with RN & healthcare team members to ensure comprehensive, coordinated care for each patient.
- Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
In Home Caregiver
Helping Hands Home Care
07.2017 - 07.2019
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Administered medication as directed by physician.
Med Tech/Caregiver
Prestige Care, Inc.
12.2016 - 07.2019
- Communicate with Doctors via fax, email & phone, check in/put in cycle fill
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Assisted in updating facility-wide medication policies and procedures based on evolving industry standards.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Mt hood cosmetology
09.2013 - 06.2015
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Learned details of types of treatments and procedures in order to answer questions from salon guests.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Handled payments and processed credit card transactions.
Education
Associate in Applied Science - Cosmetology
Mt Hood Community College
Gresham, OR06.2015
Skills
- Customer Service (6 years)
- Medication Administration (6 years)
- Caregiving (6 years)
- Nanny (10 years)
- Childcare (10 years)
- Home Care (6 years)
- Patient Care (6 years)
- Cleaning Experience (10 years)
- Memory Care (Less than 1 year)
- Medical Records (6 years)
- Front desk, Clerical Support (10 years)
- Computer Proficiency
- Professional Telephone Demeanor
- Scheduling
- Data Entry
- Appointment Scheduling
Certification
- Driver's license
- CPR Certification
- First Aid Certification
- Food Handler Certification
Assessments
- Medical receptionist skills, Proficient, 07/01/22, Managing physician schedules and maintaining accurate patient records
- Home health aide skills, Proficient, 07/01/22, Providing care to patients in a home setting
- Work motivation, Proficient, 10/01/22, Level of motivation and discipline applied toward work
- Attention to detail, Proficient, 07/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
- Analyzing data, Proficient, 07/01/22, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Filing & organization, Proficient, 10/01/22, Arranging and managing information or materials using a set of rules
- Medical terminology, Proficient, 07/01/22, Understanding and using medical terminology
- Clinical judgment, Proficient, 07/01/22, Assessing a patient's condition and implementing the appropriate medical intervention
- Written communication, Proficient, 09/01/22, Best practices for writing, including grammar, style, clarity, and brevity
- Bartending, Proficient, 10/01/22, Understanding, pouring, and mixing drink orders
Timeline
Customer Service Representative
Parker's kitchen
10.2023 - Current
Receptionist
Nine 18 Salon and Spa
07.2023 - 09.2023
Instacart Shopper/Delivery Driver
Instacart
11.2022 - 06.2023
Med Tech
Gillman Park Assisted Living
10.2021 - 04.2022
Lead Medication Technician/Caregiver/Resident Care Coordinator
Courtyard Fountains
07.2019 - 09.2021
In Home Caregiver
Helping Hands Home Care
07.2017 - 07.2019
Med Tech/Caregiver
Prestige Care, Inc.
12.2016 - 07.2019
Receptionist
Mt hood cosmetology
09.2013 - 06.2015
Babysitter/Private Nanny
self employed
11.2008 - Current
Associate in Applied Science - Cosmetology
Mt Hood Community College