Dean Adamson
Euless,TX
Summary
Veteran Computer Repair Technician offering years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints. Knowledgeable with Microsoft windows and Linux.
Overview
35
35
years of professional experience
1
1
Certification
Work History
FST 2
Christus Health
04.2022 - Current
- Standards – Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.
- Problem Solving – Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement standard maintenance procedures to maximize performance.
- Workstation and laptop Hardware – With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, batteries and displays.
- Desktop telephone – With supervision assists in the support and maintenance of the telecommunication systems, capable of providing dial-tone to the desktop.
- IGEL operating system installation on various devices and remote assistance using the UMS web app.
- Dell Thin Client operating system installation on various devices and remote assistance using the Desktop Director app.
- Supports Windows remote assistance using Bomgar , SCCM and Remote Desktop Connection.
- Regularly use Gparted, Rufus and Balena Etcher to prepare USB thumb drives for reimaging.
- Currently enrolled in the IGEL training academy for the IGEL Certified Professional path.
Computer Repair Technician
Self-employed
01.2021 - Current
- Assisted work from home users connect to their business network and coworkers.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Computer Repair Technician
DecisionOne
02.1995 - 10.2020
- Disassembled computers to perform diagnostics and check for repair needs on desktop and laptop computers. Onsite Technician at DFW Airport plus serviced locations outside airport.
- Maintained and repaired peripheral equipment such as , laser printers, boarding pass printers, bag tag printers, lot label printers, handheld scanners, employee time clocks, fiber optic cables and flight information systems. Responsible for Ethernet cabling and router troubleshooting.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Provided end-user assistance for AT&T systems via remote and on site support.
- Decommissioned outdated equipment, referring devices to appropriate recycle's or disposal personnel.
Computer Field Technician
Memorex Telex
01.1990 - 02.1994
- Performed annual service visits and completed preventive maintenance on systems.
- Used diagnostic tools to identify hardware failures and replace non functional field replaceable parts.
- Refurbished PC systems and peripherals such as monitors and networking equipment, printers and more.
- Oversaw equipment inventory to maintain parts on-hand availability of necessary replacement parts and consumable goods.
- Remote field service technician covering East Texas territory for Memorex Telex, regional office located in Irving Texas.
Skills
- Repair
- Software Installation
- Printer repair
- Hardware and Software Configuration
- Hardware and Software Installation
Certification
- A+ certification
- HP desktop and laptop certified
- HP Laser and Color laser certifications
- Associate Degree of Science , Optoelectronics
- Associate Degree Of Science, Electronics Technology
References
Former Manager with DecisionOne
Reg Howell 806-368-2304
Timeline
FST 2
Christus Health
04.2022 - Current
Computer Repair Technician
Self-employed
01.2021 - Current
Computer Repair Technician
DecisionOne
02.1995 - 10.2020
Computer Field Technician
Memorex Telex
01.1990 - 02.1994