Dean Aughenbaugh
Bessemer,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Staff
Publix
Birmingham, AL
05.2013 - Current
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences, addressing customer concerns accurately, suggesting effective solutions, and resolving issues swiftly.
- Fielded customer questions both in person and over a multi-line phone system regarding available merchandise, sales, refunds and loyalty programs.
- Trained new personnel regarding company operations, policies, services, and operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided back up for customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Ordered departmental supplies and maintained their inventory and storage.
Store Manager
Subway
Birmingham, AL
06.2007 - 05.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw employee performance, corrected problems and provided training to maintain productivity and service targets.
- Reviewed and monitored scheduling, purchases and other expenses to maintain weekly budget.
- Optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Minimized shrinkage through on-going training in excellent customer service and adherence to best practices.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Promoted business strategy by implementing improvements based on guest feedback.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
No Degree - General Education
Los Angeles Valley College
Van Nuys, CASkills
- Multitasking and Prioritization
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Computer Proficiency
- Refunds and Returns Management
- Multi-Line Phone Systems
- Data Entry and Maintenance
- Regulatory Compliance
- Issue and Complaint Resolution
- Order and Refund Processing
Timeline
Customer Service Staff
Publix
05.2013 - Current
Store Manager
Subway
06.2007 - 05.2013
No Degree - General Education
Los Angeles Valley College
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