Dean Bessire
Madison,GA
Summary
Seasoned Service Manager bringing 10+ years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
8
8
years of professional experience
Work History
Service Manager
Subaru Of Athens
01.2024 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Manager
Atlanta Luxury Motors
05.2021 - 11.2023
- Responsible for the operations, personnel, and profitability of the Service Department
- Hiring and supervising all service department personnel, as well as monitoring their performance
- Oversee the service department, technicians, porters, and detailers.
- Attend manager meetings and conduct weekly service department meetings
- Work with HR to make service department hiring and discipline decisions
- Interact with outside vendors and other dealership management
- Providing training on administrative policies and procedures for all department personnel
- Encouraging technicians to keep their skills up to date through periodic technical training on new systems and components offered by the automotive manufacturers
- Maintains a professional appearance and neat work area for self and staff
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Assistant Service Manager
Subaru of Athens
01.2019 - 05.2021
- Greet customer upon arrival, listen & acknowledge customer's concern
- Build a relationship that the customer can trust
- Run VIN number to check for any recalls on vehicle
- Review prior service history
- Write and communicate an effective repair order with detailed description of the customers' concerns for the technician
- Complete a full walk around of vehicle for Technician to be able to service the vehicle and to make customer aware of any damages before sending to Tech
- Communicate and consult with customer the technician's findings & recommendations
- Document any declines to follow up for future business
- Make sure that all repairs are completed in a timely manner and as promised
- Track any changes, and costs
- Return the customer's vehicle after all repairs have been made and explain the repairs in detail so that the customer can understand
- Assist Service Manager with dispatch, open/close tickets and run department when manager is not there.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Wholesale Parts Advisor
Landmark Chrysler Dodge Jeep Ram
01.2016 - 01.2018
- Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs
- Special order parts through Chrysler for vehicle repair
- Work with Chrysler directly on all back-order parts to ensure that parts are received in a timely manner
- Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction
- Handle customer complaints immediately and according to the dealership's guidelines
- Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
- Monitor and adjust inventory to minimize obsolescence
- Assisting Wholesale Department with ordering required parts and ensure on time delivery
- Certified Parts Specialist for Chrysler.
Education
General Education -
Santa Rosa Junior College
Santa Rosa, CA01.2003
High School Diploma -
Healdsburg High School
Healdsburg, CA01.1995
Skills
- Experience using StarParts, Dealer Connect, Dealer Track, GM Global, OE Connection
- Certified GM Parts Consultant, Master Certified Subaru Service Writer
- Certified Warranty Administrator, Certified Parts Consultant, Certified Parts Manager through Chrysler
- Ability to communicate with people at all levels along with strong negotiation skills
- Positive Attitude
- Team Leadership
- Problem-Solving
- Critical Thinking
- Customer Service Management
- Team Collaboration and Leadership
- Workplace Safety
- Estimating and Quoting
Timeline
Service Manager
Subaru Of Athens
01.2024 - Current
Service Manager
Atlanta Luxury Motors
05.2021 - 11.2023
Assistant Service Manager
Subaru of Athens
01.2019 - 05.2021
Wholesale Parts Advisor
Landmark Chrysler Dodge Jeep Ram
01.2016 - 01.2018
General Education -
Santa Rosa Junior College
High School Diploma -
Healdsburg High School