Dean Bonds
Mechanicsville,MD
Summary
Confident and highly organized individual with more than 16 years working as Service Advisor and Technician in automotive industry. Experienced in repairing and maintaining cars, trucks and SUV’s along with an excellent skill set in customer service, capable of multi-tasking and ready for new and exciting challenges.
Overview
16
16
years of professional experience
Work History
Garage Mechanic D
WMATA Four Mile Bus Garage
Arlington, VA
03.2022 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Service Advisor
Waldorf Ford
Waldorf, MD
10.2019 - 03.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environment.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Facilitated inter-departmental communication to effectively provide customer support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Service Advisor
Lexington Park Ford and Lincoln
Lexington Park, MD
02.2016 - 10.2019
- Answered customer questions about services and provided detailed explanations regarding service charges.
- Handled customer issues with confidence, using my technical background to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Responsible for maintaining tool inventory and keeping track of special tools issued to techs in my store along with sister stores to ensure they return once the job is completed.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Advisor and Senior specialist Automotive Technician
Sheehy Nissan Waldorf
Waldorf, MD
10.2006 - 02.2016
- Answered customer questions about services and provided detailed explanations regarding service charges.
- Handled customer issues with confidence, using technical background to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Performed basic maintenance services on gas vehicles.
- Diagnosed engine performance/drivability, chasis, suspension, steering and electrical issue then repaired those issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Delegated jobs to subordinates and monitored quality of work.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Changed, rotated and balanced tires on different types of vehicles.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Examined new and replacement parts to uncover defects.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Education
Diploma - Autobody Repair
Chopticon High School
Morganza, MD2004
Certificate of completion - Auto mechanics
Universal Technical Institute of Pennsylvania
Exton, PA2005
Skills
- Customer service
- Active listening skills
- Claims analysis
- Detail-oriented
- Skilled problem solver
- Planning and organization
- Positive and friendly
- Quick learner
- Invoicing
- Scheduling
- Sales
- New Product Information
- Appointment Setting
- Product Knowledge
- Customer Complaint Resolution
- Vehicle Maintenance
- Vehicle Inspection
- Predictive and Preventive Maintenance
- Invoice Preparation
Timeline
Garage Mechanic D
WMATA Four Mile Bus Garage
03.2022 - Current
Service Advisor
Waldorf Ford
10.2019 - 03.2022
Service Advisor
Lexington Park Ford and Lincoln
02.2016 - 10.2019
Service Advisor and Senior specialist Automotive Technician
Sheehy Nissan Waldorf
10.2006 - 02.2016
Diploma - Autobody Repair
Chopticon High School
Certificate of completion - Auto mechanics
Universal Technical Institute of Pennsylvania
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