Dean Brown
Dillard,GA
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in Public industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. I also pride myself of my appearance of being neat, clean and presentable and expect my coworkers to do the same.
Overview
14
14
years of professional experience
Work History
Carpenter
Georgia Dreambuilders, LLC
Dillard, GA
12.2021 - Current
- Measured, cut, and installed staircase spindles.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Anchored and braced forms to complete precise joining.
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
- Roughed in door and window frames or subflooring in structures undergoing construction or repair.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Laid and stained oak casings and hardwood floors.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
- Measured and marked cut lines on materials using ruler or marking gauge.
- Worked independently on projects and tasks within carpentry team.
- Built jigs and fixtures to assist in the production of parts.
- Consistently constructed square and level projects.
- Cut and installed tile and hardwood flooring for residential and commercial buildings.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Installed cabinets, base cabinets and crown molding.
- Verified trueness of construction using plumb and level.
- Performed various carpentry duties, including both rough and finish carpentry.
- Calculated material costs for projects based on labor estimates provided by clients.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Covered subfloors with building paper and lay hardwood or parquet floors by nailing to subfloor or cementing to mastic base.
- Installed windows, flooring, or trim using hand or power tools.
- Prioritized work, keeping carpentry jobs on task and within budget.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Carpenter
Henricks Construction
Clayton, GA
06.2018 - 12.2021
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Anchored and braced forms to complete precise joining.
- Measured, cut, and installed staircase spindles.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
- Roughed in door and window frames or subflooring in structures undergoing construction or repair.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Laid and stained oak casings and hardwood floors.
- Coordinated with subcontractors to work specialty areas, heating or electrical wiring work.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
- Measured and marked cut lines on materials using ruler or marking gauge.
- Read blueprints, schematics and drawings to determine layout requirements.
- Worked independently on projects and tasks within carpentry team.
- Built jigs and fixtures to assist in the production of parts.
- Consistently constructed square and level projects.
- Cut and installed tile and hardwood flooring for residential and commercial buildings.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Installed cabinets, base cabinets and crown molding.
- Verified trueness of construction using plumb and level.
- Performed various carpentry duties, including both rough and finish carpentry.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Covered subfloors with building paper and lay hardwood or parquet floors by nailing to subfloor or cementing to mastic base.
- Installed windows, flooring, or trim using hand or power tools.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Promoted team safety by keeping work areas free of hazards.
- Assisted in the installation of metal framing systems for commercial construction projects.
- Prioritized work, keeping carpentry jobs on task and within budget.
- Applied design-specific wood and composite trim according to architectural plans and neighborhood regulations.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Led apprentices and trainees in building construction and renovation.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Used band, circular and compound miter saws.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Reviewed jobsite needs with foreman and coordinated construction.
- Adhered to project blueprints and requirements to deliver quality work.
- Procured and completed required permit approvals prior to starting projects.
- Inspected tiles, wall coverings or woodwork for breakage or damage.
- Performed routine maintenance on carpentry equipment such as saws and drills.
- Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
- Contracted and collaborated with specialty sub-contractors for special trade jobs or installations.
- Constructed forms for concrete pours in accordance with building codes.
- Inspected completed projects for quality assurance purposes before delivering them to customers.
- Cut countertops from laminated material following template measurements.
- Assembled furniture using glue, dowels, screws and nails.
- Examined buildings and project specifications to determine measurements.
- Studied blueprints or building plans to prepare layout and materials required.
- Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
- Repaired or replaced damaged structures or components.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Laid out flooring patterns according to design templates or customer specifications.
- Provided consultation services for homeowners regarding custom carpentry designs.
- Positioned and installed floor joists, trusses and rafters.
- Applied acoustic paneling to ceilings and walls to adjust sound absorption and rebound within rooms.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Modified existing software systems to enhance performance and add new features.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
Property Maintenance
Reliance Property Maintenance
Dillard, GA
04.2015 - 06.2018
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Replaced lighting fixtures and installed new light bulbs as needed.
- Operated power tools such as saws and drills to perform various repairs.
- Assisted in cleaning up debris from construction sites or landscaping projects.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Performed regular maintenance and repairs on plumbing, electrical, heating, and air conditioning systems.
- Maintained records of all maintenance activities performed on the property.
- Responded to service requests from tenants in a timely manner.
- Inspected buildings and grounds for safety hazards and code violations.
- Recorded type and cost of maintenance or repair work.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
- Provided snow removal services during winter months.
- Installed drywall panels and painted interior walls when necessary.
- Ensured that all safety protocols were followed while performing maintenance duties.
- Performed minor carpentry work such as installing shelves or repairing furniture.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Performed routine inspections of the exterior of the building for signs of damage or wear.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Checked security systems regularly to ensure proper functioning.
- Prepared estimates for materials required to complete repair jobs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Animal Control Officer
Rabun County Animal Control
Clayton, GA
05.2013 - 04.2015
- Collected evidence for court prosecutions related to animal treatment.
- Maintained files of impoundments and dispositions of animals.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Answered public inquiries, regarding animal control operations.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Investigated reports of animal abuse and issued citations and warnings.
- Attended court hearings regarding alleged violations of animal control laws.
- Documented all activities in computerized records management system.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Enforced licensing requirements for pets within city limits.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Provided instruction to staff members on proper handling techniques for various types of animals.
- Organized special projects aimed at improving overall standards of animal care.
- Provided food and water for neglected or improperly supervised animals.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Used investigative sources to gather information related to animal-related complaints and issues.
- Assisted in the capture of stray animals using humane trapping techniques.
- Issued citations for violations of municipal ordinances relating to animal control.
- Responded to animal control related calls and complaints from the public.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Roofing Salesperson/Delivery Driver
Trinity Roofing
Franklin, NC
01.2010 - 05.2013
- Engaged casual shoppers to provide information about featured products and recommend merchandise, drive sales.
- Listened to customer needs to identify and recommend best products and services.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Operated register, handled cash and processed credit card transactions.
- Resolved customer issues in a timely manner while ensuring satisfaction at all times.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Produced sales documents, finalized deals and filed records.
- Provided technical advice on roofing installation, maintenance and repair.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Negotiated contracts with clients while maintaining a positive relationship with them.
- Contacted new and existing customers to outline benefits of products.
- Adhered to company initiatives and achieved established goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared detailed cost estimates for various roofing projects according to specifications.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
- Presented products and services to prospective and existing customers to meet client needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Replenished and arranged items to maintain appearance.
- Leveraged CRM system to manage sales activities and track sales performance.
- Analyzed market data to identify areas for improvement in products and services offered.
- Monitored customer order process and addressed customer issues.
- Developed and implemented effective sales strategies to increase customer base and revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained accurate records of all sales activities including quotations, orders, payments.
- Improved overall customer purchasing experiences to promote steady revenue.
- Greeted and assisted customers to foster positive experiences.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
GED -
Rabun County High School
Tiger, GA06-2013
Skills
- Structural Repairs
- Project Management
- Project Planning
- Commercial Construction Experience
- Hand and Power Tools
- Staff Management
- Flooring Construction
- Strong Analytical and Communication Skills
- Construction Management
- General Laborer
Languages
English
Full Professional
Spanish
Limited
Timeline
Carpenter
Georgia Dreambuilders, LLC
12.2021 - Current
Carpenter
Henricks Construction
06.2018 - 12.2021
Property Maintenance
Reliance Property Maintenance
04.2015 - 06.2018
Animal Control Officer
Rabun County Animal Control
05.2013 - 04.2015
Roofing Salesperson/Delivery Driver
Trinity Roofing
01.2010 - 05.2013
GED -
Rabun County High School
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