Dean E Childs
Newport News,VA
Summary
Thorough Field Service Technician with eight years experience in IT healthcare and a strong background in computer science and cybersecurity. Possessing a CompTIA Security+ certification and experience in providing technical support to a wide range of clients. Adept at troubleshooting and resolving complex technical issues, with excellent communication, technical writing and customer service skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Life Skills Teacher/ Behavioral Aide
Public Partners, LLC
Chesapeake, VA
03.2012 - Current
- Assisted with daily living activities, running errands, and household chores.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided coaching, mentoring, and consultation to enhance performance and professional development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Senior IT Field Service Technician
Children's Hospital of The King's Daughters
Norfolk, Virginia
10.2014 - 07.2023
- With a team of 12 help to support 1500+ employees in CHS health system while staying compliant with all local and federal laws to remain HIPAA compliant
- Provides support of computer hardware and software to departments throughout CHS by providing excellent third tier customer support and service on information technology systems throughout health system including hardware and software applications, security requests, data audits, and troubleshooting or triaging and escalating to other IT staff as appropriate
- Conducted security audits to identify vulnerabilities, provided results and recommendations to senior management.
- Orchestrated first on boarding process in Field Service Dept history for new hires, resulting in employees being better trained overall and on average being self-sufficient 4-8 week faster prior to implementation, as well as on-boarding and technical documents being used by other I.S Depts for training and troubleshooting
- Led several full practice OS upgrades of over 250+ devices across multiple sites from beginning to end, completing weeks ahead of schedule, was looked favorably upon by CTO, directors and management
- Crushed goals working with other I.S Departments to ensure project completions ahead of schedule over 90% of time, leading to more walk through, testing, and training time for hospital before go-lives
- Spearheaded documentation of processes and created over 50+ technical documents for dept reference, leading to less downtime and better-established troubleshooting, resulting in increased confidence from employees in depts ability to support them and kudos from CTO and upper management
- Researched, procured, implemented, and trained on hardware and software solutions for end users I.S and hospital staff
- Maintained performance, integrity and security of over 2000+ systems with supported hardware and software, while meeting needs of CHKD Health system's departments and IS personnel
- Complying with data security regulations and standards deploying and properly retiring discarded equipment
- Experience with Active Directory, Infoblox, PowerShell, Cerner, Citrix, Epic, Eclipsys, Powerchart, MS Office, Cisco Finesse, Airwatch/Workspace One, RightFax, Nuance software, VMWare, VNC, Cisco Software, Sophos and HEAT ticketing and Asset Management.
I.T. Specialist/ Multimedia Engineer
World Mission Society Church of God
Newport News, Virginia
01.2010 - Current
- Lead all tech related projects from conceptualization to completion, brainstorming, fundraising, procurement, implementation and training of all equipment
- Created several publications on behalf of the church that have been used world-wide and shown to other churches local and over-seas
- Maintain church website; set-up and maintain computers/workstations
- Setup and maintenance of network and firewalls infrastructure, as well as cloud media devices streamed to smart devices throughout temple
- System administrator: update and maintain user profiles
- Setup/break down, operate and maintenance of all audiovisual (AV) equipment/systems (This includes performing sound checks, controlling and adjusting sound levels before and during service, set-up and streaming media players on TVs and mobile devices and LED screen)
- Maintain inventory of tech equipment
- Photograph and Record footage of fellowship and services for e-bulletins, publications, and videos.
- Various graphic design projects
Math Instructional Specialist
University Instructors
Portsmouth, Virginia
08.2012 - 11.2014
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Implemented math workshops to increase student literacy and support school reading programs.
- Helped students explore concepts with engaging, learning-focused activities.
Substitute Math Teacher
Norfolk Public Schools
Norfolk, VA
08.2012 - 05.2013
Intern
Norfolk State University
Norfolk, VA
01.2010 - 01.2011
- Researching, estimating, designing, peer reviewing, debugging, coding, testing, enhancing and documenting applications for team projects
- Creating and maintaining software design and requiring documents for development efforts, as needed'
- Creating and modifying structured query language (SQL) transactions and Oracle PL/SQL logic to support applications,
- Creating/modifying/executing collaborative unit tests (CUTs) and test cases to ensure requirements have been met and validated as needed,
- Creating help content and demonstrations for users,
- Performing research to assist with development efforts and project objectives,
- Project manager for design/programming team which entailed using SQL+ to build and design a DBMS for a radio station D J
- Database which held music information (i.e
- Songs titles, artist, genre, year, artist information, play date, etc.),
- Used PL SQL+ to develop an application that manipulated data in DBMS, which produced different types of reports,
- Developed a web enabled DMS for NSU's music department, which digitize all sheet music and recorded demos in their music library
- Provided support and informal training, as needed.
Education
AWS Cloud Practitioner -
In Progress
Newport News, VA07.2023
Bachelor of Science - Computer Science Information Systems
Norfolk State University
Norfolk, VA12.2011
Skills
- Windows Mac Linux OS
- C, C, JAVA, SQL
- Visual Basic, Studio
- IOS Android
- Adobe CC
- Hardware and Software Installation
- Technical Analysis, Support, Writing
- Operation and Information Security
- Security Regulations Compliance
- System Administration
- Hardware Provision Management
- Project Management & Coordination
Certification
CompTIA- Security+
Timeline
Senior IT Field Service Technician
Children's Hospital of The King's Daughters
10.2014 - 07.2023
Math Instructional Specialist
University Instructors
08.2012 - 11.2014
Substitute Math Teacher
Norfolk Public Schools
08.2012 - 05.2013
Life Skills Teacher/ Behavioral Aide
Public Partners, LLC
03.2012 - Current
I.T. Specialist/ Multimedia Engineer
World Mission Society Church of God
01.2010 - Current
Intern
Norfolk State University
01.2010 - 01.2011
AWS Cloud Practitioner -
In Progress
Bachelor of Science - Computer Science Information Systems
Norfolk State University
CompTIA- Security+
Similar Profiles
DIYAN BANDARADIYAN BANDARA
Taxation Accountant at H&S PARTNERS PUBLIC ACCOUNTANTSTaxation Accountant at H&S PARTNERS PUBLIC ACCOUNTANTS
Venuri Sithara SilvaVenuri Sithara Silva
Assistant accountant at H&S Partners Public AccountantsAssistant accountant at H&S Partners Public Accountants
Saleh Fahad HushayyishSaleh Fahad Hushayyish
Experienced Associate Assurance at Deloitte & Touche and Partners certified public accountants and auditorsExperienced Associate Assurance at Deloitte & Touche and Partners certified public accountants and auditors