Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeAn C. Lowery

Westland,MI

Summary

Professional property management professional ready to deliver outstanding results. Strong background in overseeing properties, and ensuring tenant satisfaction. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and client satisfaction.


Overview

12
12
years of professional experience

Work History

Property Manager

The Associated Management Company (TAMC)
08.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Coordinated appointments to show marketed properties.

Administrative Assistant for Steel, Coatings and NDT Division

SME (Soil and Material Engineers)
09.2016 - 04.2020
  • Coordinated Travel for staff
  • Coordinated calibration of equipment when needed
  • Reserved conference rooms and updated calendars
  • Reconciled VP of Steel and department credit cards
  • Created Proposal numbers and Project numbers using Deltek system
  • Formatted Proposals and Reports and maintained department folders

Mitigation Department Supervisor & Dispatch

BELFOR Property Restoration
10.2018 - 09.2019
  • Supervised the Mitigation Department in Livonia (15 staff strong)
  • Managed department scheduling and dispatched to new water losses
  • Made decisions of which team could meet company required one hour deadline response time
  • Screen new leads to obtain needed information for crew and prepare client for crew arrival
  • Verify Hazardous Material results are entered into client file (Lead & Asbestos)
  • Upload photos of each job loss, to document each day of work completed into BCS system
  • Coordinates delivery of equipment if staff is in need of more
  • Coordinated group messaging to keep all staff well informed
  • Managed warehouse and supplies
  • Managed training board and coordinated training for staff to ensure IICRC certifications are current
  • Enforced discipline actions as necessary
  • Coordinated vehicle maintenance with Fleet Manager
  • Worked closely with Office Manager and Billing department to ensure current forms are used by staff and are turned in complete and correct
  • CPR and First Aid Certified and Trained

Market Service Manager (Operations Manager)

Blvd Suites Furnished Housing
08.2012 - 10.2018
  • Manages Housekeeping and Logistics teams
  • Hiring and Release of staff
  • Maintained staff files
  • Manages special requests for guests and ensures execution
  • Quality Control of apartments prior to guest arrival, including up keep of data in OSCAR program
  • Maintains warehouse inventory with being mindful of budget
  • Managed schedules for staff mindful of overtime hours
  • Maintain company vehicles
  • Made quick call decisions without needing supervision
  • Liaison with properties to maintain good working relations
  • Maintained relationships with clients if an undesirable incident occurred
  • In charge of gifts for clients and delivered personally as needed
  • Acting Chair of the Business Partner Council for the DMAA
  • Inside Sales Manager
  • Responds to all guest requests via email or phone within 2 hours (350 units)
  • Inputs accurate and complete information on new apartments, properties and guests
  • Inputs every sales lead into Oscar data base
  • Communicates w/ GS Team and Accounting the needs of each property to ensure smooth possession
  • Maintains pleasant relationship from arrival to departure of guest
  • Liaison to Apartment communities and nurtures relationships with Blvd Suites
  • Member of the DMAA to promote and build relationships with and for Blvd Suites
  • Manages apartment leases at multiple properties, signs for new leases, arranges extensions etc
  • Guest Services Coordinator
  • Responds to all guest issues via email or phone (350 units)
  • Schedules set up and break downs of apartments
  • Manages Housekeeping and Logistics staff and their schedule
  • Distributes disciplinary action when needed
  • Manages supply order for warehouse and office
  • Enters all tasks in Oscar system which are a vital part of the business running smoothly
  • Monitors move-ins and departures to ensure transitions go smoothly

Education

Business

Henry Ford Community College

Skills

  • Very Personable and Outgoing
  • 13 Years of Customer Service Experience
  • Self Starter, Adaptable and Reliable
  • Time Management Skills
  • Tenant relations
  • Calm Under Pressure
  • 12 Years of Supervisory Experience with Strong Work Ethic
  • Rent collection
  • Exceptional oral and written communication skills
  • Leasing and sales
  • Vendor Management
  • Maintenance Coordination

Timeline

Property Manager

The Associated Management Company (TAMC)
08.2020 - Current

Mitigation Department Supervisor & Dispatch

BELFOR Property Restoration
10.2018 - 09.2019

Administrative Assistant for Steel, Coatings and NDT Division

SME (Soil and Material Engineers)
09.2016 - 04.2020

Market Service Manager (Operations Manager)

Blvd Suites Furnished Housing
08.2012 - 10.2018

Business

Henry Ford Community College

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DeAn C. Lowery