Dean Coetzee
Las Vegas,NV
Summary
Versatile and achievement-oriented professional with a proven track record at FedEx Office and Print Services, Inc., where I elevated retail store performance by up to 85%. Expert in Windows, Linux, and Unix systems, I excel in troubleshooting software problems and delivering exceptional customer service. Recognized for comprehensive systems design and fostering significant client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
PointInk
01.2021 - Current
- As a freelance desktop support technician, I provide onsite services at clients' homes or offices and virtually whenever possible
- My responsibilities include:
- Computer diagnosis and repair
- Data recovery
- Virus and spyware removal
- Software installation and troubleshooting
- Wi-Fi and router setup
- Data backup configuration
- Printer and scanner setup
- Hardware installation
- I also educate clients on email and the Internet when I identify a need
- Additionally, I provide maintenance services for commercial clients, including regular OS security patching, OS upgrades (Windows, Linux, and Unix), software updates, and firmware updates
- When I cannot identify or resolve an issue, I assist the client in reporting the problem to the hardware or software supplier and further help implement their recommended solutions
- I achieve these tasks using a variety of skills, including:
- Verbal and written communication (guiding customers through issue resolution over the phone and providing email instructions)
- General software configuration (e.g., Outlook)
- Virus and malware scanning and resolution
- Operating system configuration (Windows, Unix, Linux)
- Researching diagnostics and issue resolution on supplier websites
- I utilize TeamViewer and Windows Remote Desktop Connection software for remote access to client computers
Ophthalmic Laboratory Technician
LabTech Southwest
11.2017 - 10.2019
- Collaborated with optometrists and dispensing opticians to fulfill eyeglass orders
- Conducted lens fabrication and quality control and made frame adjustments
- Managed inventory, stocked incoming lenses, and prepared shipments
- Engaged in cold calling to attract non-corporate stores as wholesale clients
- Resigned due to the COVID-19 pandemic and subsequent nationwide job closures
Computer Technician & Sales Associate
The UPS Store #2804
01.2015 - 12.2017
- As a Computer Technician and Sales Associate, I was responsible for maintaining all the computers in the store, including those available for public use and the staff workstations
- I implemented PC benchmarking for workstation hardware systems, and based on the benchmark comparisons, I either upgraded the hardware or fine-tuned the software configurations as needed
- I managed the ongoing maintenance of all computer systems, which included patching and updating various applications, diagnosing software issues regularly, and installing and configuring Windows operating systems for public access
- I also coordinated routine maintenance with suppliers for leased equipment
- Additionally, I assisted customers with their shipping needs, providing excellent customer service
- I frequently utilized my sales skills to upsell store merchandise and helped pack customers' items for shipping
- As the Lead Mail Forwarding Associate, I forwarded customer mail according to their specific instructions
- My primary duties included supporting customers with shipping while ensuring the smooth operation of all store computer systems
Computer Technician & Sales Associate
The UPS Store #0007
11.2012 - 11.2014
- As a Computer Technician and Sales Associate, I was responsible for maintaining all the computers in the store, including those available for public use and the staff workstations
- I implemented PC benchmarking for workstation hardware systems, and based on the benchmark comparisons, I either upgraded the hardware or fine-tuned the software configurations as needed
- I managed the ongoing maintenance of all computer systems, which included patching and updating various applications, diagnosing software issues regularly, and installing and configuring Windows operating systems for public access
- I also coordinated routine maintenance with suppliers for leased equipment
- Additionally, I assisted customers with their shipping needs, providing excellent customer service
- I frequently utilized my sales skills to upsell store merchandise and helped pack customers' items for shipping
- As the Lead Mail Forwarding Associate, I forwarded customer mail according to their specific instructions
- My primary duties included supporting customers with shipping while ensuring the smooth operation of all store computer systems
Electronics Customer Service Specialist
K-Mart
03.2012 - 11.2012
- Following the rebranding of Sears Essentials to K-Mart, I transitioned to the Electronics Customer Service Specialist position
- I was assigned to the electronics department due to my expertise in computer systems, peripherals, televisions, cameras, and other electronic devices
- I educated customers on their various options, which increased sales and customer satisfaction, evidenced by the numerous accolades I received from customers
Sales Associate
Sears Essentials
09.2011 - 03.2012
- I was hired at the Sears Essentials store before it was rebranded as K-Mart
- I oversaw three departments in this role: tools, sporting goods, and fitness
- I provided knowledgeable advice to customers on various products, helping them choose options that best suited their needs
- For instance, I explained the advantages of using an impact drill over a standard drill for specific tasks
Marketing Representative (Commission)
Sun Fusion Solar
06.2011 - 09.2011
- Distributed product literature detailing Sun Fusion Solar's services to potential customers through door-to-door visits or traveling via foot, truck, automobile, or bicycle
- Visited customers' homes to schedule appointments for representatives to explain how the solar systems work
- Engaged with customers in person at Sun Fusion Solar events, encouraging them to make appointments
- Served as a customer representative to help procure solar-powered systems for homes through government grants at no cost
- Assisted customers in installing free solar systems, including batteries and roof panels, for a monthly fee
Lead Project Manager
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
- I'm thrilled to share my journey at FedEx Office and Print Services, Inc., where my dedication and hard work led to five promotions!
- I began as a Front Counter Specialist and became Lead Project Manager
- Starting in Issaquah, WA, and later transferring to San Diego, CA, I've gained a wealth of experience across customer service and technical roles
- This diverse background has shaped me into a versatile team member, ready to enthusiastically and confidently take on new challenges!
- Achieved nationwide recognition by ranking in the President's Club for three consecutive years, from 2006 to 2008
- Improved retail store ranging from 50% to 85% by motivating team members to enhance customer service
Signs & Graphics Technician
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
- Local recognition from small business owners for creating and designing store signs
- Increased monthly Signs & Graphics sales from $12,000 to $17,000 within two months
- Contributed to quality improvements that established the center as a local hub for Signs & Graphics
- Developed a Signs & Graphics product guide for our center, which became an enterprise standard
Lead Production Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
- Selected by center managers to implement workflow design processes at other centers
Shipping Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
- Welcomed customers upon entry and provided them with product and service information
Front Counter Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
- Greeted customers and provided information about products and services
- Listened to customer needs to ensure accurate order details while going above and beyond to assist
- Promoted the month's product, answered phone inquiries, and maintained a clean work area
- Always available to help and demonstrate how our services work
Customer Service Representative
ARS Fresno LL Shell
01.2004 - 01.2005
- Welcomed customers as they entered and provided information about products and services
- Listened to customers to anticipate their needs, ensuring that all order details were captured and striving to exceed expectations
- Promoted the product of the month, answered phone calls, and maintained a clean work environment
- Always available to assist customers or demonstrate how services work
Service Station Attendant
Pinelake Fuel Company
01.2004 - 12.2004
- As a Service Station Attendant, I provided various services to customers, including fueling vehicles, performing minor vehicle maintenance, and keeping the station clean and organized
- Delivered excellent customer service by assisting with fueling, checking oil levels, and inflating tires as needed
- Handled cash transactions and operated the cash register, ensuring accuracy in all financial exchanges
- Ensured cleanliness and orderliness throughout the station, including the convenience store, restrooms, and outdoor areas
- Monitored inventory and restocked supplies as necessary
- Adhered to all safety regulations and procedures to maintain a safe environment for employees and customers
- Recognized for exceptional customer service and receiving positive customer and management feedback
- Successfully managed inventory, reducing waste and ensuring the availability of popular items
- Implemented a new cleaning schedule that improved the overall cleanliness and appearance of the station
Customer Service Representative
Blockbuster LLC
01.2001 - 02.2002
- As a Customer Service Representative at Blockbuster LLC, I was responsible for delivering excellent customer service, managing inventory, and maintaining the cleanliness and organization of the store
- My key responsibilities included:
- Assisting customers with movie and game selections and providing recommendations based on their preferences
- Handling cash transactions and operating the cash register, ensuring accuracy in all financial exchanges
- Managing inventory, including checking returned movies and games, restocking shelves, and ordering new releases
- Maintaining the cleanliness and orderliness of the store
- Resolving customer complaints and issues professionally and courteously
- I was recognized for my exceptional customer service and for receiving positive customer and management feedback
- Additionally, I successfully managed inventory to reduce waste and ensure the availability of new releases
- I also implemented a new organizational system for movies and games, enhancing the overall shopping experience for customers
Education
Diploma -
Woodbury High School
Woodbury, MN01.2002
Computer Information Sciences -
Brookhaven College -Dallas County Community College
Dallas, TX01.2025
Certified as a cell phone and electronic hardware repair technician - CTIA WISE Certification
Cellular Repair School LLC
Mesa, AZSkills
- Windows Proficiency
- Linux Technical Support
- Unix Proficiency
- Java Programming
- C Programming
- C# Programming
- Web Development
- Proficient in Microsoft Office
- Experienced with Visual Studio Development
- Experienced in NetBeans IDE
- Virtual Machine Configuration
- Proficient in Object-Oriented Analysis
- Logical Programming Skills
- Comprehensive Systems Design
- Database Structure Design
- Electronics Troubleshooting
- Troubleshooting Software Problems
- Firmware Updates
Certification
Cellular Repair School LLC - Industry-recognized standard for mobile device repair technicians. Certified as a cell phone and electronic hardware repair technician. CTIA WISE Certification, Mesa, AZ.
Languages
English
Professional
Timeline
Desktop Support Technician
PointInk
01.2021 - Current
Ophthalmic Laboratory Technician
LabTech Southwest
11.2017 - 10.2019
Computer Technician & Sales Associate
The UPS Store #2804
01.2015 - 12.2017
Computer Technician & Sales Associate
The UPS Store #0007
11.2012 - 11.2014
Electronics Customer Service Specialist
K-Mart
03.2012 - 11.2012
Sales Associate
Sears Essentials
09.2011 - 03.2012
Marketing Representative (Commission)
Sun Fusion Solar
06.2011 - 09.2011
Lead Project Manager
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
Signs & Graphics Technician
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
Lead Production Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
Shipping Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
Front Counter Specialist
FedEx Office and Print Services, Inc. (Kinko's)
10.2004 - 11.2010
Customer Service Representative
ARS Fresno LL Shell
01.2004 - 01.2005
Service Station Attendant
Pinelake Fuel Company
01.2004 - 12.2004
Customer Service Representative
Blockbuster LLC
01.2001 - 02.2002
Diploma -
Woodbury High School
Computer Information Sciences -
Brookhaven College -Dallas County Community College
Certified as a cell phone and electronic hardware repair technician - CTIA WISE Certification
Cellular Repair School LLC
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