DEAN G. CORRENTI
Myrtle Beach,SC
Summary
Dynamic leader with extensive experience in revenue cycle management, driving process improvements that enhanced customer service and reduced A/R days significantly. Proven track record in contract negotiation and budget management, fostering team leadership and regulatory compliance to achieve organizational goals.
Overview
40
40
years of professional experience
Work History
Director of Billing and Collections, Director of Customer Operations
Washington Gas Light Company
Springfield, VA
05.2022 - 01.2025
- Manage, develop and deploy 3rd party and custom in-house tools for care operations and call center KPIs for 1.2 million customers
- Manage annual budget/forecast, including customer communication and billing and collections.
- Finance and billing accountability across contract management
- Conduct data analysis to disprove hypothesis of performance issues and re-prioritize all systems to improve customer experience.
- Establish department SLA requirements for servicing internal and external customers.
- Maintain service levels for 3 states and regulatory requirements successfully for Maryland, Virginia and the District of Columbia.
Chief Financial Officer, SVP of Revenue Cycle, VP of Business Operations
Core Revenue Cycle Mgmt. & Consulting
Fort Lauderdale, FL
10.2016 - 05.2022
- Collaborated with CEO to create a positive work environment while achieving all goals set for the organization by hospital board.
- Created and updated processes to improve Revenue Cycle. This process included Patient Financial Services, Denial Management, Patient Access, CDM, Managed Care Contracting, HIM and Revenue Integrity for Hospitals, Physician Groups, Outpatient and Inpatient Rehabilitation programs and Clinics.
- Negotiated a new EMR for a Rural California Hospital and saved $800k over the 4-year contract.
- Increased significant Cash Flow by reducing A/R days and bringing denials down below 2%. Maintained A/R days in the mid to upper 30s.
- Motivated, empowered and educated staff which in return assisted in a successful turn-around of the CBO.
- Created and set budgets for departments and held departments accountable to stay within budget
- Creating and maintaining KPI levels above expectations.
- Renegotiated Managed Care contracts to increase revenue and cash on hand.
- Educated and Reduced Errors in the Admitting process.
- Responsible and Successful on new Cerner One Domain for the complete Adventist Physician Group, Clinics and Hospital.
- Reduced denials by 4 million dollars by working and educating the front end and working with CBO Billers and Collectors to stop unnecessary write-offs.
- Worked with Epic to develop and implement for both Hospital and Physician side within hospital system.
Interim Corporate Director of Revenue Cycle and Finance for 4 Hospital System and 1 University Acute Hospital
Paladin Healthcare
El Segundo, CA
03.2015 - 10.2016
- Revenue Cycle expertise leading a team at Howard University Hospital taking the hospital from a negative 40M to a positive 4.5M in less than 6 months.
- Strategic Planning for a 1 year and 3 year planned roadmap.
- Enhanced flows and broke down silos which in return created a 30-day drop-in A/R Days
- Assisted UR and Case Management to reduce patient stays from 5.1 plus days to 3.9 days and below preventing end of stay denials
- Reported to Corporate CFO, and Facility CEO and COO.
- Oversaw HIM, Patient Accounting, Denials, Admitting, Registration, Revenue Integrity for Physician group, Outpatient Rehabilitation Clinics and Hospital.
- Handled system upgrades and increased clean claim rate from 58 percent to 84 percent.
- Quarterly meetings with Insurance companies to discuss accounts being denied or not paid to correct and receive payment on all outstanding accounts.
- Provide leadership with answers that are needed to have Revenue Cycle be efficient.
- Redesigned the flow of the Emergency Department to reduce wait times and increase proficiency and ambulance runs to the ED.
Corporate Senior Vice President for 20 LTAC’s and 2 Acute Care Hospitals
Promise and Success Healthcare
Boca Raton, FL
07.2013 - 02.2015
- Worked with the CEO’s and Corporate CFO, COO for 22 hospitals throughout the US.
- Met monthly cash goals on a consistence basis.
- Had the HIM and Audit team report to me to maximize coding and oversee audits high dollar claims.
- Increased CMI through Physician documentation.
- Oversaw the contract negotiations with a successful rate increase of 3% plus for all hospitals and clinics with all insurances.
- Worked with and oversaw the CBO in setting goals and worked with them on collection tactics to increase cash flow.
- Handle both Physician groups and Hospital Revenue Cycle to reduce denials and increase patient experience.
- Worked on on-boarding 6 new facilities purchased and worked with leadership at the facilities to familiarize them with Promise protocols.
- Strategic planning and acquisition studies and recommendations.
- Developed and implemented a financial 5-year plan. Overseeing finance and budgeting.
Administrative Director
Downey Regional Medical Center
Downey, CA
04.2011 - 06.2013
- Brought in to assist hospital to emerge from Bankruptcy as quickly as possible. Oversaw Revenue Cycle, Patient Financial Services, Patient Access, CDM, Contracting and Revenue Integrity. All high dollar procedures would be approved by myself. (accomplished 3/2012)
- Redesigned and designed policy and procedures, correcting hospital flow issues, setting priorities, increasing collections and up-front collections, updating contracts and increasing rates and motivating staff.
- Responsible for day to day operations and patient flow through the hospital system/departments.
- Renegotiated Managed Care Contracts and added new Contracts to ensure Downey from having any financial issues in the future.
- Work with Management to verify that all collectors are working toward prompt resolution with accounts.
- Brought back in-house on March 4, 2013 Billing, Collections, Payment Posting and EOB reconciliation successfully in three weeks.
- Clean claim rate for billing was increased from prior business office being at 55 percent to 75 percent in 1 month to increase cash flow.
- Implemented Passport system in Admissions to assist in monitoring the staff on errors and to assist on verification of insurance plans.
- Started with 45 employees and ended with over 200 staff members under my division.
- Chairperson for the Revenue Cycle Meeting, Managed Care Meeting, Redesign of Emergency Department, and CDM Update Meetings.
Chief Financial Officer / VP of Revenue Cycle
Memorial Hermann Surgical Hospital
Kingwood, TX
08.2009 - 04.2011
- Responsible for overall performance for the Account Receivable, HIM Department, Financials, Admitting and Verification Departments.
- Handled the Hospital Cost Report and set it up for Accounting firm to review.
- Handle all data entry for all Insurances, CPT and ICD9 codes and price changes.
- Set monthly goals and action plans to achieve goal with staff.
- Responsibilities include ensuring system-wide compliance with financial and accounting policies.
- Developing and executing financial strategies, systems and processes to help optimize current and future performance; helping align limited capital resources with strategic initiatives; and implementing expense control methods
Consultant/CFO
Consulting Momcelivic Law and Healthcare Consultants
Las Vegas, NV
11.2004 - 07.2009
- Responsible for meeting with executive team and doing an assessment on their departments.
- Re-engineered their business and business plan to focus on productivity and increased revenue.
- Decreased denials due to incorrect billings/incorrect payments.
- Redesigned Hospitals and created a Director of Revenue Cycle position for a Critical Access Hospital.
- Have set up for physician’s committees within their organization such as Executive, Operations, Research, IT, Governance, and Compliance.
Interim CFO and Patient Accounting Director
Wadsworth-Rittman Hospital
Wadsworth, OH
05.2003 - 11.2004
- Responsible for Hospital, Physician, EMS, Contract, and Inpatient and Outpatient Rehabilitation billing, Follow-up, Collections, Admitting, Registration, Pre-cert, Scheduling, Insurance Verification, Cashiers and Emergency Registration.
- Reduced A/R days to below 50 days and increased cash collections by redesigning the business office.
- Re-wrote and created Policy and Procedures to improve productivity up front and on the back end.
- Chair the Chargemaster, Revenue Cycle, Denial Management, and Admitting/Registration Task force.
- Renegotiated collection agencies contracts, reducing fees by 4% and saving the hospital thousands of dollars a year.
- Assisted CEO with CFO functions for 7 months during the absence of a CFO.
Asst. Director of Patient Financial Services / Admitting Director
Cleveland Clinic Hospital
Fort Lauderdale, FL
04.2000 - 05.2003
- Company Overview: The Cleveland Clinic organization is a not-for-profit, multi-specialty group practice dedicated to providing outstanding medical care. Continuing the world-renowned tradition of The Cleveland Clinic, Cleveland Clinic Florida physicians excel in the diagnosis and treatment of medical problems that are complex or difficult to treat.
- Handled day-to-day operations and front-end collections for a multi-facility organization.
- Responsible for Central Authorization, Cashiering, Hospital, Physician and Clinical billing, and Admitting.
- Did a startup for the new Cleveland Clinic Naples facility. Hired staff, handled computer set up for the front end and back end, designed layout of departments, brought over Policy and Procedures and corrected as needed to fit Naples
- Hospital. Designed the Emergency Department Cashiers office to have the access to let patients out so all patients were captured before leaving.
- Responsible for financial clearance on transplant patients.
- Handled Administration inquiries from patients and families on all issues.
- Worked as a consultant in Cleveland for 6 months handling all Government Reports.
Revenue Cycle Consultant
Landau Group/Mercy Medical Center
Canton, Ohio
05.1995 - 04.2000
- Company Overview: Health System and University Hospitals Health System, operates a 476-bed hospital serves Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio.
- Analyze and implement positive improvements to the Admitting and Emergency Room registration process.
- Write executive productivity reports to the CFO and CEO for presentation to the Board of Directors.
- Established Financial Counselors to handle and assist self-pay patients.
- Implemented all front-end collections at different points of entry.
- Designed a self-pay incentive plan.
CEO
Advantage Claims Management
, New Jersey
05.1995 - 08.1998
- Physician Practice Administrators for multiple locations.
- Responsible for A/R reduction and increased cash flow.
- Selected and set up electronic billing system.
- Handled all business functions, including the Budget, Human Resources and Billing for all 3 locations.
- Handled all negotiation for Managed Care contracts.
Business Office Supervisor / Audit Coordinator
Bacharach Institute for Rehabilitation
Pomona, NJ
05.1985 - 05.1995
- Company Overview: An 84-bed rehabilitation facility in southeastern New Jersey is a leader in state-of-the-art physical therapy and rehabilitation care.
- Supervised Inpatient, Outpatient and Physician Billers.
- Instituted a systematic and fully integrated credit and collection process.
Education
B.A. - Liberal Arts, Concentration in Business Administration/Finance
Richard Stockton University
Skills
- Revenue cycle management
- Data analysis
- Contract negotiation
- KPI development
- Budget management
- Customer service
- Process improvement
- Team leadership
- Regulatory compliance
- Strategic planning
- Financial forecasting
- Verbal and written communication
- Employee development
- Conflict resolution
- Contract and vendor management
Affiliations
- Past President of the Ohio Chapter of AAHAM
- Member of HFMA/AAHAM
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Director of Billing and Collections, Director of Customer Operations
Washington Gas Light Company
05.2022 - 01.2025
Chief Financial Officer, SVP of Revenue Cycle, VP of Business Operations
Core Revenue Cycle Mgmt. & Consulting
10.2016 - 05.2022
Interim Corporate Director of Revenue Cycle and Finance for 4 Hospital System and 1 University Acute Hospital
Paladin Healthcare
03.2015 - 10.2016
Corporate Senior Vice President for 20 LTAC’s and 2 Acute Care Hospitals
Promise and Success Healthcare
07.2013 - 02.2015
Administrative Director
Downey Regional Medical Center
04.2011 - 06.2013
Chief Financial Officer / VP of Revenue Cycle
Memorial Hermann Surgical Hospital
08.2009 - 04.2011
Consultant/CFO
Consulting Momcelivic Law and Healthcare Consultants
11.2004 - 07.2009
Interim CFO and Patient Accounting Director
Wadsworth-Rittman Hospital
05.2003 - 11.2004
Asst. Director of Patient Financial Services / Admitting Director
Cleveland Clinic Hospital
04.2000 - 05.2003
Revenue Cycle Consultant
Landau Group/Mercy Medical Center
05.1995 - 04.2000
CEO
Advantage Claims Management
05.1995 - 08.1998
Business Office Supervisor / Audit Coordinator
Bacharach Institute for Rehabilitation
05.1985 - 05.1995
B.A. - Liberal Arts, Concentration in Business Administration/Finance
Richard Stockton University
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