Microsoft Office
Dean Daugherty
Director of Operations; Training Professional
Chino Valley,AZ
Summary
Deadline-driven and detail-oriented Director of Operations with 15+ years of experience in leading & training teams, delivering excellent customer service, and improving operational efficiency. Expertise in establishing quality assurance standards, ensuring continuous improvement, and increasing revenue growth. Capable of risk management, budgeting & cost control, and strategic partnerships.
Overview
26
26
years of professional experience
6
6
Certificates
7
7
years of post-secondary education
Work History
Shift Supervisor
Starbucks
12.2021 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Prevention and Support Trainer
Self-employed
10.2017 - Current
- Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
- Maintained detailed records of all completed training sessions, ensuring accurate documentation for future reference or audits purposes.
Adult Developmental Home Provider
Arizona Devoted Homes, Intermountain
01.2017 - Current
- Coordinated with interdisciplinary teams including doctors, support coordinators, and family members to provide seamless care.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
Group Supported Employment Supervisor
Ability LLC
04.2014 - 02.2020
- Evaluated staff performance and provided coaching to address inefficiencies.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Training General Manager
Papa John's Pizza
10.2011 - 12.2013
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Trained new hires to perform cross-training exercises with experienced workers.
Director of Operations
Papa John's Pizza
08.2008 - 10.2011
- Established and monitored quality assurance standards to achieve operational excellence.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Training General Manager
Papa John's Pizza
09.1998 - 08.2008
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Enhanced company performance through strategic training initiatives and effective workforce development.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ 08.2022 - 05.2024
Associate of Science - Business
Yavapai College
Prescott, AZ 08.2019 - 07.2023
Associate of Applied Science - Accounting
Yavapai College
Prescott, AZ 08.2019 - 05.2021
Skills
Multitasking Abilities
Professionalism
Interpersonal Communication
Time management abilities
Problem-solving aptitude
Attention to Detail
Self Motivation
Employee Development
Group Instruction
Team building
Soft skills training
Training facilitation
Affiliations
Phi Theta Kappa
Sigma Phi Epsilon
Software
QuickBooks
Aptitude to Learn Any New Software
Certification
Positive Behavior Support Instructor
Languages
Spanish
Limited Working
Timeline
Positive Behavior Support Instructor
04-2024
CPR/AED and First Aid
03-2024
Bachelor of Arts - Organizational Leadership
Arizona State University
08.2022 - 05.2024
Recognizing Abuse, Neglect, & Exploitation in Vulnerable Populations Instructor
02-2022
Shift Supervisor
Starbucks
12.2021 - Current
Accounting Assistant
05-2021
Advanced Bookkeeper
07-2020
Associate of Science - Business
Yavapai College
08.2019 - 07.2023
Associate of Applied Science - Accounting
Yavapai College
08.2019 - 05.2021
Prevention and Support Trainer
Self-employed
10.2017 - Current
Prevention and Support Instructor
10-2017
Adult Developmental Home Provider
Arizona Devoted Homes, Intermountain
01.2017 - Current
Group Supported Employment Supervisor
Ability LLC
04.2014 - 02.2020
Training General Manager
Papa John's Pizza
10.2011 - 12.2013
Director of Operations
Papa John's Pizza
08.2008 - 10.2011
Training General Manager
Papa John's Pizza
09.1998 - 08.2008