Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cover Letter
Generic

Dean Dyer

Duluth,GA

Summary

CompTIA A+ certified IT professional with hands-on experience in PC hardware, troubleshooting, and cybersecurity labs. Skilled in Windows systems, Microsoft Office applications, and IT fundamentals. Adept at customer service and technical problem-solving, seeking to contribute to Gwinnett County’s IT Service Desk team while continuing to grow into cybersecurity / IT help desk

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Independent IT / Cyber Projects

Self Employed Services
11.2018 - Current
  • Built, upgraded, and troubleshot PCs for clients; installed OS and configured drivers.
  • Created website (ReliableAerialService.com) claude,ai, chatGPT
  • Deployed lab environments with Kali Linux and Windows for practicing penetration testing and network defense.
  • Documented and resolved technical issues in labs, mirroring ticketing processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Remodeling Contractor

Reliable Renovation Contractors of GA
03.2014 - Current
  • Managed project timelines and budgets for residential remodeling projects.
  • Coordinated subcontractor schedules to ensure timely completion of work.
  • Conducted site evaluations to assess client needs and project feasibility.
  • Supervised on-site safety protocols to maintain compliance with regulations.
  • Implemented quality control measures to ensure high standards of workmanship.
  • Maximized project outcomes by implementing creative design solutions tailored to clients'' specific needs and preferences.
  • Enhanced client satisfaction by delivering high-quality remodeling projects within budget and on schedule.
  • Adapted quickly to unforeseen challenges during construction, employing creative problem-solving skills to keep projects on track.
  • Conducted thorough site assessments to identify potential challenges before starting each remodeling project.

Education

A+ Certification - IT Help Desk

Per Scholas
Atlanta, GA
05-2023

Associate of Science - Technical Support

Coursera
Online - Certification
11-2022

Web Development

Georgia Institute of Technology
Atlanta, GA
05-2018

No Degree -

Edx.org
Online

Skills

  • Operating Systems: Windows 7/10/11, Linux (Kali, Ubuntu)
  • Applications: MS Word, Excel, Outlook (good–excellent proficiency)
  • PC hardware assembly and troubleshooting
  • Other Tools: VMware workstation, GitHub, VS Code, ticketing systems
  • Attention to detail
  • Dependable and responsible
  • Critical thinking

Certification

  • CompTIA A+, Per Scholas (2023)
  • Full-Stack Web Development Certification
  • Cisco / Packet Tracer Networking Training
  • ChatGPT Prompt Engineering Certification
  • Courses in Ethical Hacking (Udemy, in progress), IT Fundamentals, Coursera IT Security

Timeline

Independent IT / Cyber Projects

Self Employed Services
11.2018 - Current

Remodeling Contractor

Reliable Renovation Contractors of GA
03.2014 - Current

A+ Certification - IT Help Desk

Per Scholas

Associate of Science - Technical Support

Coursera

Web Development

Georgia Institute of Technology

No Degree -

Edx.org

Cover Letter

Dear Hiring Manager,

I am excited to apply for the Part-Time IT Service Desk (Level I) Associate position with Gwinnett County. With my CompTIA A+ certification, extensive hands-on experience building and troubleshooting PCs, and a solid foundation in networking and customer support, I am confident in my ability to contribute to your Infrastructure & Operations Support Division.

Over the past several years, I have:

  • Built and repaired computer systems from the ground up, diagnosing hardware issues, performing OS installs, and configuring drivers.
  • Configured and supported Windows environments in both physical and virtual lab setups, practicing troubleshooting and system recovery.
  • Worked with networking fundamentals including TCP/IP addressing, VPN connections, and simulations using Cisco Packet Tracer.
  • Practiced cybersecurity and troubleshooting skills in labs with Kali Linux, VMware, and Hacker101, documenting issues and solutions to mirror real-world ticketing systems.
  • Delivered customer service and team leadership as a warehouse manager and contractor, where I developed strong communication skills, accountability, and a problem-solving mindset.

I bring the combination of technical ability, adaptability, and customer service experience that is critical to success at the service desk. I am particularly motivated by Gwinnett County’s focus on secure and innovative IT operations and would welcome the chance to provide responsive, professional support to your staff and retirees.

Thank you for considering my application. I look forward to the opportunity to discuss how my technical skills and strong work ethic align with the needs of your team.

Sincerely,
Dean Dyer

Similar Profiles

CREATE PROFILE