Dean Eddy
Vail,AZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
BroadPath
Tucson, AZ
06.2021 - 01.2024
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
National Program Manager
Coworx Staffing
Tucson, AZ
10.2015 - 04.2021
- Full P&L responsibility of two contact center locations along with 1400 temporary employees.
- Increased program efficiency by streamlining processes and implementing new project management tools.
- Managed cross-functional teams for successful project delivery, ensuring timely completion and budget adherence.
- Developed and maintained relationships with key stakeholders, resulting in increased collaboration and program support.
- Implemented performance metrics to evaluate program success, driving continuous improvement initiatives.
Operations Manager
Alorica
Tucson, AZ
07.2011 - 10.2015
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with clients, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Noncommissioned Officer Academy
United States Air ForceSkills
- Document Management
- Resource Allocation
- Strategic Planning
- Influencing Skills
- Team Leadership
- Budgeting and Forecasting
- Cross-functional Coordination
- Performance Evaluations
- Business Analysis
- Budget Control
- Coaching and Mentoring
- Scope Management
Accomplishments
- Appointed by BroadPath CEO to create, plan and execute project for Fortune 5 client, resulting in successful launch of four sites across the country
- Selected to represent CoWorx Staffing on the National Operations Leadership Team
- Led highest grossing revenue account for CoWorx Staffing; 2017 - 2020
- Exceeded performance and revenue targets at Alorica managing 22 front line supervisors and 400 employees; 2012 - 2015
Certification
Certified Staffing Professional
Timeline
Project Manager
BroadPath
06.2021 - 01.2024
National Program Manager
Coworx Staffing
10.2015 - 04.2021
Operations Manager
Alorica
07.2011 - 10.2015
Noncommissioned Officer Academy