Dean Fees
Washington,DC
Summary
Highly experienced Customer Success and Sales Manager bringing 30 years of effective measurable results. Equally comfortable in supporting Fortune 500 clients in a variety of industries , including banking and finance and federal agencies in a role driving the company's initiatives for growth and success. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Ability to think strategically and with time constraints to solve issues or concerns and bring best results.
Overview
32
32
years of professional experience
Work History
Customer Sucess Manager
ACI Worldwide (EMEA) Ltd
Washington, DC, DC
04.2015 - Current
- Manage large complex federal agency client generating over $1B gross revenue through Treasury for ACI.
- Maintain long-term profitable relationship by coordinating sales and product development needs of agency initiatives and mission statement to align with ACI's products and services.
- Work effectively across departments to ensure agency's go-live launch each year is seamless and exceeds expectations. .
- Collaborate with stakeholders to include C-Level decision makers as necessary on critical contract issues or compliance concerns.
- Lead account team ensuring collaboration between and within groups across customer life-cycle to deliver optimal results for both client and ACI.
- Expand relationships with agency through cross-sell opportunities and effective networking.
- Managed two successful 5-Year RFP's for ACI in winning significant business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Vice President
PaymentVision
Gaithersburg, MD
04.2010 - 01.2015
- Improved client retention and grew business from $850,000 to over $2.8 Million by effectively implementing Partnership Program with leading software providers across various verticals.
- Identified opportunities to improve business process flows ,and overall company productivity.
- Hired and managed senior level sales people to maximize productivity while training staff on best practices and protocols.
- Established measurable performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Vice President, Relationship Manager
Elavon, FIS-USBancorp
Minneapolis, MN
03.2008 - 03.2010
- Presented effective solutions to convince clients to accept cross-sell products and services and build stronger retention with bank clients.
- Identified and solved issues working effectively across workstreams to drive business objectives.
- Communicated in-person and by phone/email regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Managed territory budget to include travel and entertainment.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
Senior Key Account Manager
Western Union Financial Services, Inc.
Washington , DC
01.1992 - 01.2008
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Managed portfolio of 20 accounts and $50MM in annual revenue-largest territory within U.S.
- Managed complex enterprise government and commercial clients across United States.
Education
Bachelor of Science - Communications
Virginia Commonwealth University
Richmond, VA08.1984
Skills
- Hold Federal Clearance
- Payments Industry Veteran
- E-Commerce Sales
- C-Level Sales
- Channel Sales
- Salesforce CRM Experience
- Consultative Selling Techniques
- Product Development
- Strategic Sales
- Technology Integration
- Technical Writing
- Promotions and Marketing
Timeline
Customer Sucess Manager
ACI Worldwide (EMEA) Ltd
04.2015 - Current
Vice President
PaymentVision
04.2010 - 01.2015
Vice President, Relationship Manager
Elavon, FIS-USBancorp
03.2008 - 03.2010
Senior Key Account Manager
Western Union Financial Services, Inc.
01.1992 - 01.2008
Bachelor of Science - Communications
Virginia Commonwealth University
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