Dean Feller
Rensselaer,IN
Summary
Highly motivated professional with 17 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Owner Operator
Feller Transport llc
Rensselaer, IN
02.2006 - Current
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Developed business plan and budget to maximize profitability.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Managed personal driving time according to Hours of Service regulations.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Education
High School Diploma -
Kouts High School
Kouts, IN06-1981
Some College (No Degree) - Aviation
Embry-Riddle Aeronautical University - Daytona Beach
Prescott, AZSkills
- Budget Development
- Operational Reporting
- Personnel Management
- DOT Compliance
- Courteous and polite demeanor
- Decision-Making Competence
- Customer-Oriented
- Route planning expertise
- Clean MVR
- Strong Work Ethic
- Planning ability
- Problem-solving capabilities
- Documentation And Reporting
- Negotiation
- Strategic Planning
- Equipment Operation
- Delivery Scheduling
- Route Management
- Safe Driving
- Air Brake Certification
- Basic Computer Literacy
- Self-motivation and discipline
- Mechanical Knowledge
- Vehicle inspections
- Fuel efficiency maximization
- Load securing proficiency
- Vehicle inspection abilities
- Safe Driving Practices
- Trip planning
- Logistics Planning
- Adaptability and Resilience
- Cost Control
- Customer Retention
- Sales Tracking
- Inventory Management
- Flexible schedule availability
- Vehicle Maintenance
- Quality Assurance
- Resource Allocation
- Revenue Generation
- Data Management
- Records Organization and Management
- Business Leadership
- Administrative Management
Certification
- Private Pilot Airplane: Single Engine Land Rating
Additional Work Experience
- I grew up on a grain & livestock &trucking farm with my dad where hard work was a way of life !
Affiliations
- Personal Activities include jogging daily, playing guitar, & reading for personal growth
References
References available upon request.
Accomplishments
- Achieved a reputable Trucking Company by completing daily customer satisfaction with accuracy and efficiency.
Jogging
I am currently jogging a half mile per day
Timeline
Owner Operator
Feller Transport llc
02.2006 - Current
High School Diploma -
Kouts High School
Some College (No Degree) - Aviation
Embry-Riddle Aeronautical University - Daytona Beach