Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Connie Goodfellow

Connie Goodfellow

Airport Greeter
Rapid City,SD

Summary

Experienced professional with a proven track record in the travel and tourism industry. Skilled in developing and implementing innovative strategies to drive business growth and enhance customer satisfaction. Adept at managing operations, optimizing processes, and fostering strong relationships with clients and partners. Committed to delivering exceptional experiences and contributing to the success of the travel industry.

Overview

10
10
years of professional experience

Work History

Operations Manager

Millennium Tours
Austin , Texas
09.2023 - Current
  • Enhanced customer satisfaction by consistently delivering high-quality experiences and addressing client concerns promptly.
  • Developed innovative tour packages for increased sales and repeat business, catering to diverse clientele needs.
  • Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
  • Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
  • Led a team of tour guides to provide exceptional service, fostering a positive work environment that promoted professional growth.
  • Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.

Operations Manager

Classic Journeys
La Jolla, CA
02.2023 - 09.2023
  • Improved tour operations efficiency by streamlining processes and implementing effective team management strategies.
  • Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.
  • Increased revenue by creating targeted marketing campaigns that showcased unique selling points of various tours.
  • Implemented comprehensive training programs for staff development, elevating the quality of services provided to customers.
  • Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
  • Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.

Program Manager

Orbridge
Poulsbo, Washington
05.2022 - 02.2023
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
  • Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.

Education

Associate of Arts - Tourism

International Guide Academy
Denver, CO
05.2015 - 05.2015

Skills

Elevate the aesthetics and functionality of outdoor spaces with precision and care

Efficiently manage lawn maintenance tasks to ensure a pristine appearance at all times

Regularly inspect and maintain irrigation systems for optimal performance

Keep common areas spotless by promptly removing debris and trash as necessary

Adhere to high standards of curb appeal to enhance the overall atmosphere of the environment

Proactively report maintenance issues to supervisors for timely resolution

Enhance landscapes by planting vibrant flowers and maintaining them appropriately

Offer valuable insights for landscaping improvements and implement approved enhancements effectively

Accomplishments

During my tenure as a tour manager, cruise host, and airport greeter, I have successfully led tours spanning 25 countries. My robust background in the travel and tourism sector includes significant experience in the operational aspects of the industry. This hands-on involvement has honed my skills in ensuring seamless travel experiences and fostering strong relationships within the global tourism community.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

Millennium Tours
09.2023 - Current

Operations Manager

Classic Journeys
02.2023 - 09.2023

Program Manager

Orbridge
05.2022 - 02.2023

Associate of Arts - Tourism

International Guide Academy
05.2015 - 05.2015
Connie GoodfellowAirport Greeter