Connie Goodfellow
Airport Greeter
Rapid City,SD
Summary
Experienced professional with a proven track record in the travel and tourism industry. Skilled in developing and implementing innovative strategies to drive business growth and enhance customer satisfaction. Adept at managing operations, optimizing processes, and fostering strong relationships with clients and partners. Committed to delivering exceptional experiences and contributing to the success of the travel industry.
Overview
10
10
years of professional experience
Work History
Operations Manager
Millennium Tours
Austin , Texas
09.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality experiences and addressing client concerns promptly.
- Developed innovative tour packages for increased sales and repeat business, catering to diverse clientele needs.
- Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
- Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
- Led a team of tour guides to provide exceptional service, fostering a positive work environment that promoted professional growth.
- Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.
Operations Manager
Classic Journeys
La Jolla, CA
02.2023 - 09.2023
- Improved tour operations efficiency by streamlining processes and implementing effective team management strategies.
- Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.
- Increased revenue by creating targeted marketing campaigns that showcased unique selling points of various tours.
- Implemented comprehensive training programs for staff development, elevating the quality of services provided to customers.
- Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
- Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
Program Manager
Orbridge
Poulsbo, Washington
05.2022 - 02.2023
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
Education
Associate of Arts - Tourism
International Guide Academy
Denver, CO 05.2015 - 05.2015
Skills
Elevate the aesthetics and functionality of outdoor spaces with precision and care
Efficiently manage lawn maintenance tasks to ensure a pristine appearance at all times
Regularly inspect and maintain irrigation systems for optimal performance
Keep common areas spotless by promptly removing debris and trash as necessary
Adhere to high standards of curb appeal to enhance the overall atmosphere of the environment
Proactively report maintenance issues to supervisors for timely resolution
Enhance landscapes by planting vibrant flowers and maintaining them appropriately
Offer valuable insights for landscaping improvements and implement approved enhancements effectively
Accomplishments
During my tenure as a tour manager, cruise host, and airport greeter, I have successfully led tours spanning 25 countries. My robust background in the travel and tourism sector includes significant experience in the operational aspects of the industry. This hands-on involvement has honed my skills in ensuring seamless travel experiences and fostering strong relationships within the global tourism community.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Millennium Tours
09.2023 - Current
Operations Manager
Classic Journeys
02.2023 - 09.2023
Program Manager
Orbridge
05.2022 - 02.2023
Associate of Arts - Tourism
International Guide Academy
05.2015 - 05.2015