Dean Goupil
Mount Juliet,TN
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Bridgestone Retail Operations LLC.
Nashville, TN
03.2009 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Service Manager
Bridgestone Retail Operations LLC.
Nashville, TN
03.2008 - 03.2009
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Service Manager
The Tire Choice
Estero, FL
04.2007 - 03.2008
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Manager of Tire Sales
Bridgestone Retail Operations LLC.
Nashville, TN
06.2005 - 03.2007
- Monitored and track daily tire sales to ensure we exceeded out daily objectives.
- Created grassroots marketing events to attract new Bosses to our location.
- Built and maintained relationships with dealer/commercial accounts
- Assisted the store manger with all of their daily and monthly tasks
- Attended monthly meetings with our district manager and received multiple Mts of the month awards.
- Ensured the entire team stayed up to date on our product knowledge to ensure a quality informed presentation to each Boss
Sales Manager
Tires Plus Automotive
Nashville, TN
02.2002 - 06.2005
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Financial Management
- Sales Promotion
- Project Management
- Management Team-Building
- Mathematical Calculation and Reasoning
- Financial Statement Review
- Microsoft Internet Explorer
- Policy Development and Enforcement
- Hiring and Onboarding
- Sales Tracking
- Business Leadership
- Instructing
Accomplishments
- Achieved Managing partner status in 2015
- I have had the opportunity to manage a few stores in my time as a general manager including opening a brand new store
- Received multiple high level awards such as Boss count improvement, superior customer satisfaction, branded tire sales (multiple years), and total tire sales(multiple years) for the southeast zone
- I have been on multiple Presidents trips
- Two for complete store level performance and one for our CFNA performance
- I won a trip to Las Vegas motor speedway for my personal branded unit sales
- I have completed area manager impact training
- I fill in for my Area Manager every time he goes on vacation and most recently for a three week medical leave
- I went through the transition from TiresPlus to Firestone in the Nashville market.
Affiliations
I have had a great relationship throughout the years with the Boys and Girls club of America. I launched the Nashville Regions partnership with a huge carnival style event held at my store that hosted senior leadership from BSRO and the BGCA. This really launched the relationship during its infancy stages.
Timeline
General Manager
Bridgestone Retail Operations LLC.
03.2009 - Current
Service Manager
Bridgestone Retail Operations LLC.
03.2008 - 03.2009
Service Manager
The Tire Choice
04.2007 - 03.2008
Manager of Tire Sales
Bridgestone Retail Operations LLC.
06.2005 - 03.2007
Sales Manager
Tires Plus Automotive
02.2002 - 06.2005
Associate of Science - Business Management
University of Phoenix
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