Dean Griffin
Mt. Pleasant,SC
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
34
34
years of professional experience
Work History
Auto Parts Driver
Crews Subaru
North Charleston, South Carolina
05.2024 - Current
- Delivered and picked up merchandise such as auto parts, tires and accessories.
- Checked auto parts against invoices to ensure accuracy of deliveries.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Presented order bills and collected payments for deliveries.
Service Manager
Baker Buick GMC Cadillac
Mt. Pleasant, South Carolina
03.2020 - 04.2023
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Monitored service performance metrics to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated with the warranty department to process claims and provide customer support.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Service Manager
Baker Buick GMC Cadillac
Mt. Pleasant, South Carolina
02.2017 - 03.2020
- Created employee work schedules to keep shifts properly staffed.
- Collaborated with customers to offer solutions to service needs.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Service Manger
Midas Muffler And Brake
Mt. Pleasant, South Carolina
07.2016 - 02.2017
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Conducted performance reviews and provided constructive feedback to staff members.
- Resolved customer complaints in a timely manner.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Pitched in to complete various duties during peak periods or employee absences.
Service Advisor
Baker Buick GMC Cadillac
Mt. Pleasant, South Carolina
07.2012 - 04.2016
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Monitored customer satisfaction levels through surveys and feedback forms.
Automotive Sales Consultant
Meadowlands Audi
Secaucus, New Jersey
05.2009 - 01.2011
- Greeted customers and identified their automotive needs.
- Described merchandise and explained use, operation and care.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Consistently exceeded quotas by pursuing and closing sales
Automotive Sales Consultant
Morristown Mini
Morristown, New Jersey
04.2006 - 06.2009
- See above
Auto Sales Consultant
Prestige Mini
Mahwah, New Jersey
02.2004 - 04.2006
- See above
Service Advisor
Westwood Lincoln Mercury
Westwood, New Jersey
09.1991 - 03.2004
- See above
Education
Associate of Applied Science - Automotive Repair
Denver Auto And Diesel
Denver, CO06-1982
High School Diploma -
Northern Valley Demarest High School
Demarest, NJ06-1980
Skills
- CDK and Kaarma proficient
- Customer service
- Team leadership
- Adaptability
- Teamwork
- Conflict resolution
- Customer relationship management
Timeline
Auto Parts Driver
Crews Subaru
05.2024 - Current
Service Manager
Baker Buick GMC Cadillac
03.2020 - 04.2023
Assistant Service Manager
Baker Buick GMC Cadillac
02.2017 - 03.2020
Service Manger
Midas Muffler And Brake
07.2016 - 02.2017
Service Advisor
Baker Buick GMC Cadillac
07.2012 - 04.2016
Automotive Sales Consultant
Meadowlands Audi
05.2009 - 01.2011
Automotive Sales Consultant
Morristown Mini
04.2006 - 06.2009
Auto Sales Consultant
Prestige Mini
02.2004 - 04.2006
Service Advisor
Westwood Lincoln Mercury
09.1991 - 03.2004
Associate of Applied Science - Automotive Repair
Denver Auto And Diesel
High School Diploma -
Northern Valley Demarest High School