Dean Hessler
Portland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Night Manager
The Benson Hotel
04.2022 - 11.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managed ~ twenty employees in delivering smooth, productive night shift operations.
- Supervised security personnel in upholding staff, customer and building safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Event Manager
ARAMARK Sports And Entertainment
03.2015 - 02.2020
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed event beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
Private Events Supervisor
The Multnomah Athletic Club
06.2011 - 08.2015
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Trained and supervised event staff to complete tasks on time.
Logistics Shipping Coordinator
Patagonia
02.2005 - 12.2009
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
Bachelor of Science - Food Sciences And Technology
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CASkills
- People Management
- Property Security
- Guest Relations
- Inventory Monitoring
- Delivery Overseeing
- Customer Service
- Conflict Resolution
- Vendor Relations
- Emergency Response
- Employee Coaching and Mentoring
Timeline
Night Manager
The Benson Hotel
04.2022 - 11.2023
Event Manager
ARAMARK Sports And Entertainment
03.2015 - 02.2020
Private Events Supervisor
The Multnomah Athletic Club
06.2011 - 08.2015
Logistics Shipping Coordinator
Patagonia
02.2005 - 12.2009
Bachelor of Science - Food Sciences And Technology
California Polytechnic State University-San Luis Obispo
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