Dean Hicks
Alameda,CA
Summary
Dynamic Regional Manager with Bon Appetit Management Company at Google, recognized for enhancing team performance and customer satisfaction. I excel in operational excellence and strategic planning. My leadership has fostered strong stakeholder relationships and driven regional growth, showcasing my adeptness in both decision-making and innovative user experiences with an emphasis on hospitality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Manager of Image & Experience
Bon Appetit Management Company at Google
03.2021 - 12.2024
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according to planned specifications.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Expanded regional presence by researching potential markets, developing strategic partnerships and opening new locations with innovative experiences.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Manager of High Profile Events
Bon Appetit Management Company at Google
01.2018 - 03.2021
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Enhanced vendor performance through rigorous selection and evaluation processes, ensuring alignment with event goals.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Developed training programs for event staff, elevating level of professionalism and service delivery at events.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
Operations Manager - Catering
Bon Appetit Management Company at Google
01.2017 - 01.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at developing the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
Supervisor - Catering
Bon Appetit Management Company at Google
10.2015 - 01.2017
- Handled complex logistical challenges during large-scale events involving multiple vendors or simultaneous locations seamlessly coordinating between both Culinary and Staff for effective execution.
- Conducted quarterly performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Trained new hires on company policies, safety procedures, and efficient practices to ensure consistency in service delivery.
- Facilitated clear communication between kitchen and service staff, ensuring accurate Event Orders and timely deliveries to guests across campus.
- Boosted employee morale by fostering a positive work environment that encouraged teamwork and open communication amongst staff members.
- Implemented creative presentation techniques that elevated the overall dining experience for guests.
Skills
- Food Safety Compliance
- Proficient in CaterTrax software
- Proficient in CrunchTime software
- Proficient in MyStaff software
- Strategic regional planning
- Proficient in Event Management
- Fostering stakeholder collaboration
- Hospitality User Experiences
Certification
- ServSafe Food Handler's Certification
Timeline
Regional Manager of Image & Experience
Bon Appetit Management Company at Google
03.2021 - 12.2024
Senior Manager of High Profile Events
Bon Appetit Management Company at Google
01.2018 - 03.2021
Operations Manager - Catering
Bon Appetit Management Company at Google
01.2017 - 01.2018
Supervisor - Catering
Bon Appetit Management Company at Google
10.2015 - 01.2017
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