Dean Houck JR
Modesto,CA
Summary
Detail-oriented delivery professional with expertise in delivery management and package tracking. Deliver accurate updates, manage routing priorities, and resolve service issues through technical troubleshooting. Maintain high customer satisfaction through clear, professional communication.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Amazon Driver
Cargeau Limited Liability
Livermore, California
10.2024 - Current
- Delivered shipments on time and resolved issues fully to support positive customer service.
- Delivered packages on time to support timely arrival at customer locations.
- Coordinated with dispatchers to optimize delivery routes and schedules.
- Used GPS app information and local route knowledge to determine the best delivery routes.
- Contacted customers prior to delivery to confirm delivery times and ensure smooth logistics.
- Addressed customer inquiries at delivery points, enhancing service experience.
Tire and Lube Express Technician
Tire Pros of Modesto
Modesto, California
01.2022 - 10.2024
- Conducted routine automotive preventive maintenance and assessed tire condition to ensure vehicle safety and performance.
- Completed routine maintenance services such as oil changes, chassis lubrication, filter replacement, and tune-ups.
- Diagnosed issues by listening to customer symptom descriptions, inspecting vehicle components, and utilizing computerized diagnostic tests to provide accurate repairs.
- Explained vehicle performance concerns and repair needs to customers, enhancing their understanding and satisfaction.
- Recorded technical and system repairs completed for each vehicle on repair order.
- Completed basic automotive electrical repairs such as spark plug and alternator replacement.
- Maintained organization of work area by regularly cleaning and arranging tools. by cleaning tools and wiping spills immediately after use.
Amazon Associate
Amazon
Manteca, California
09.2021 - 12.2021
- Processed customer orders efficiently in high-volume fulfillment center.
- Collaborated with team members to maintain organized workstations and inventory areas.
- Informed supervisors about operational issues and facilitated prompt resolutions.
- Stayed current on safety procedures and proper lifting techniques to reduce injury risk.
Pool Service Technician
Copacabana Pools
Manteca, California
05.2020 - 01.2021
- Inspected and repaired pool equipment to ensure safe, reliable operation.
- Monitored pool chemical levels and adjusted as needed to maintain water safety.
- Cleaned pool surfaces and filtration systems to improve water quality.
- Addressed customer service inquiries and provided maintenance guidance to enhance user experience.
- Worked with team members to organize service routes and improve efficiency.
Mill Worker
McCool Millworks
Sweet Home, Oregon
08.2019 - 03.2020
- Operated milling machines for precise production of wood products.
- Inspected materials for defects to ensure quality standards were met. and maintained quality standards.
- Collaborated with team members to enhance production workflow efficiency. members to improve production workflow.
- Utilized hand tools such as wrenches, hammers, saws, and drills.
Tire and Lube Technician
Big O Tire
Yukon, Oklahoma
05.2019 - 07.2019
- Performed tire installations and rotations on various vehicle models.
- Performed oil changes and fluid checks to maintain optimal vehicle performance.
- Maintained a clean and organized service area and the tools to support efficient workflow.
- Coordinated with team members to streamline workflow processes.
Truck Driver
Bivio Transport
Ceres, California
04.2018 - 04.2019
- Maintained precise mileage, fuel, and delivery-time logs to ensure accurate reporting and compliance.
- Moved goods to and from assigned destinations on schedule.
- Loaded and unloaded cargo safely while balancing weight properly.
- Provided exceptional customer service during deliveries at various locations.
- Communicated timely updates to dispatchers on pickup and delivery times to facilitate efficient route management.
- Provided exceptional customer service during deliveries at various locations.
Floor Associate
Lowes
Modesto, California
06.2017 - 11.2017
- Restocked shelves with inventory to keep products available for shoppers.
- Organized merchandise displays to enhance customer experience and facilitate product access.
- Delivered professional, courteous support to customers, addressing sales and service inquiries.
- Collaborated with team members to fulfill special customer requests, ensuring satisfaction.
Pool Technician
Copacabana Pools
Manteca, California
05.2015 - 06.2017
- Inspected and repaired pool equipment, ensuring safe and reliable operation for clients.
- Assisted in the installation of new pool systems and features, contributing to improved overall pool quality.
- Removed debris and cleaned pool surfaces to maintain sanitary conditions.
- Educated clients on proper pool care techniques and chemical-use guidelines.
- Responded to customer inquiries about pool maintenance services, enhancing client understanding and satisfaction.
Tire Technician
Sam's Tire Shop
Vinita, Oklahoma
08.2012 - 04.2015
- Mounted and balanced tires for diverse vehicles to ensure optimal performance.
- Balanced and mounted new tires for customers and provided detailed service breakdowns.
- Patched and sealed tire damage to enhance safety and longevity of tires.
- Used tools, parts, and equipment to maintain and repair customer tires.
- Conducted routine maintenance checks on tire inventory and storage areas to maintain organization and accessibility.
Tire and Lube Technician
Walmart
Claremore, Oklahoma
07.2011 - 08.2012
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Conducted oil changes and fluid checks for optimal vehicle performance.
- Monitored fluid levels for various vehicle systems including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
Construction Worker
Triangle Construction
Tulsa, Oklahoma
04.2010 - 05.2011
- Operated heavy machinery to assist with construction tasks.
- Assisted in framing, roofing, and drywall installation processes.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Utilized power tools such as saws, drills, and sanders on projects.
- Mixed concrete, mortar and other materials to prepare building material.
- Provided assistance to supervisors when needed completing additional duties as assigned.
Education
CDL -
Western Pacific Truck School
Modesto, CA03-2018
High School Diploma -
Peter Johansen High
Modesto, CA05-2006
Skills
- Delivery logistics
- Route optimization
- Route planning
- GPS navigation
- Package tracking
- Delivery management
- Customer support
- Technical troubleshooting
- Task prioritization
- Loading and unloading
- Lifts up to 60 pounds
Certification
- CDL
Timeline
Amazon Driver
Cargeau Limited Liability
10.2024 - Current
Tire and Lube Express Technician
Tire Pros of Modesto
01.2022 - 10.2024
Amazon Associate
Amazon
09.2021 - 12.2021
Pool Service Technician
Copacabana Pools
05.2020 - 01.2021
Mill Worker
McCool Millworks
08.2019 - 03.2020
Tire and Lube Technician
Big O Tire
05.2019 - 07.2019
Truck Driver
Bivio Transport
04.2018 - 04.2019
Floor Associate
Lowes
06.2017 - 11.2017
Pool Technician
Copacabana Pools
05.2015 - 06.2017
Tire Technician
Sam's Tire Shop
08.2012 - 04.2015
Tire and Lube Technician
Walmart
07.2011 - 08.2012
Construction Worker
Triangle Construction
04.2010 - 05.2011
CDL -
Western Pacific Truck School
High School Diploma -
Peter Johansen High