Dean Hurd
Oklahoma City,OK
Summary
Graduating in July 2024 with a BS in the IT field, eager to become a valued member of a team, utilizing the technical and professional experience gained through serving in various key positions over the last 20 years in the U.S. Army.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Oklahoma Office of Management and Enterprise
Oklahoma City, OK
03.2024 - Current
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Provided technical assistance to users by phone or in person.
- Diagnosed and resolved hardware and software faults with desktop computers and laptops.
- Resolved issues related to internet connectivity and email access.
- Set up new equipment for employees upon request.
- Trained staff members on the use of various applications such as Microsoft Office Suite products.
- Resolved service requests by individually troubleshooting and addressing user issues.
Digital Master Gunner
U.S. Army Active Duty
Fort Polk, LA
11.2019 - 11.2021
- Trained 10 teams on hardware and software troubleshooting of their windows based computer equipment, supervised the weekly preventative maintenance on their equipment
- Developed a windows based communication plan amongst our 10 teams computers, issued individual IP addresses and configured each system for communication over LAN, and FM radio
- Responsible for the installation of quarterly scheduled software patches, and emergency issued patches on windows and linux systems
- Developed and supervised the conduct of training plans which prepared over 50 personnel to be fully qualified and certified to accomplish their mission
- Delivered weekly professional briefs to senior management utilizing Microsoft PowerPoint, Excel, and Word. Provided them with the data and information on current training levels throughout the Battalion needed to make informed decisions for future training plans and events
- Responsible for the safety of over 50 personnel during the conduct of live fire exercises, developed risk management plans and enforced the controls developed within the plans
Senior Instructor
U.S. Army Active Duty
Fort Sill, OK
11.2015 - 11.2019
- Developed military occupational skill lesson plans for entry level Soldiers, delivered the lessons in a classroom and field environment to over 800 Soldier
- Responsible for certifying leader instructors, delivered training and observed leaders teaching lesson plans, provided instructions for improvement, and plans of actions to meet performance expectations
- One of the very first to receive the accommodation of "Army Instructor Badge", recognizing superior performance as an instructor
Education
Bachelor of Science - Software Development
Western Governors University
Salt Lake City, UT07.2024
Some College (No Degree) -
Senior Leaders Course
Fort Sill, OKSkills
- Windows/Microsoft Office Expertise
- Mentoring
- Creative Problem-Solving
- Program Management
- Computer Technology
- Hardware Installation
- Application Installations
- User Training
- Troubleshooting and Diagnostics
- Component Replacement
- LAN/WAN
Accomplishments
- Distinguished Honor Graduate of Senior Leaders Course
- Distinguished Honor Graduate of Advanced Leaders Course
Certification
- CompTIA A+ Jun 15 2023
- CompTIA Project+ Nov 3 2022
- ITIL V4
Timeline
Computer Support Specialist
Oklahoma Office of Management and Enterprise
03.2024 - Current
Digital Master Gunner
U.S. Army Active Duty
11.2019 - 11.2021
Senior Instructor
U.S. Army Active Duty
11.2015 - 11.2019
Bachelor of Science - Software Development
Western Governors University
Some College (No Degree) -
Senior Leaders Course
- CompTIA A+ Jun 15 2023
- CompTIA Project+ Nov 3 2022
- ITIL V4
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