Dean Jenks
Hamlet,NC
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Department Manager
Lowes Home Improvement Stores
Rockingham , North Carolina
02.2014 - 09.2021
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer complaints and issues promptly and professionally.
- Ensured compliance with all safety regulations in the workplace.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Caseworker
McLaurin Center
Hamlet, NC
11.2013 - 02.2014
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Developed individualized service plans based on client's strengths and identified needs.
- Maintained accurate records of client information in accordance with agency policies and procedures.
Letter Carrier
USPS
Rockingham, North Carolina
06.2002 - 08.2011
- Prepared reports detailing daily service performance metrics.
- Collected signatures from customers upon receipt of their mail items.
- Sorted incoming mail into appropriate categories in accordance with organizational guidelines.
Bartender
Froggy Bottoms
Myrtle Beach, South Carolina
04.1999 - 11.2002
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Cleansed glasses with sanitizing solution after each use.
Education
Associate of Arts - Theater Arts
Richmond Community College
Hamlet, NC 07.2011 - 07.2013
Skills
- Cost reduction
- Quality assurance
- Employee training
- Project management
- Time management
- Regulatory compliance
- Customer service
- Operational efficiency
- Problem solving
Accomplishments
Richmond County Historical Society Award 2013
Caroll-Dodd Humanities Award 2013
Affiliations
- Avid hunter and tracking Love fishing too. If I'm not home, I'm in the woods.
- Theatre addict. This has been my dream since I first treaded the board's 33 years ago
- I read crime novels
- I hold the level of 2nd degree Black Belt
References
References available upon request.
Timeline
Department Manager
Lowes Home Improvement Stores
02.2014 - 09.2021
Caseworker
McLaurin Center
11.2013 - 02.2014
Associate of Arts - Theater Arts
Richmond Community College
07.2011 - 07.2013
Letter Carrier
USPS
06.2002 - 08.2011
Bartender
Froggy Bottoms
04.1999 - 11.2002