DEAN JOHNSON

Work with Electronic order system or order sheets to build loads using a forklift and/or electronic pallet jack, accurately hand building pallets of product for bulk, route and transport trucks. Product/packages for each truck are customized based on orders and sales; each type of loading requires strict attention to order accuracy with respect to loading outgoing and unloading incoming trucks.

Provide customer support for a large fast paced organization, assisting with health care, travel itinerary inquiries, company policies and adhesion to states and local regulations. Sales and modifications of health care, travel itinerary and cell phone services utilizing multiple platforms simultaneously to increase company productivity and customer experience.

Provided consultation and recommendations for customers interested in purchasing major appliances, electronics and mattresses based on consumer wants, product knowledge and training. Generates new leads by meeting with consumers, find new target markets and penetrate them to drive sales demonstrating advance product knowledge. Accepting and processing orders utilizing the POS registers, resolving return issues while recommending related products to increase customers options and enrich the shopping experience.

Supervised, trained and oversaw security personnel consisting of 30+ licensed guards within the organization to perform duties related to crowd/traffic control, crime prevention, and other safety related issues. Effectively communicated pertinent information to guests, employees, visitors and patrons ensuring prohibited items were not brought into facilities while enforcing security regulations and documenting reports of suspicious activities.