Dean Johnson
Las Vegas,NV
Summary
Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature.
Customer-oriented, strategic-thinking sales professional with over 22 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
High-energy sales leader with proven relationship-building skills and significant background working with Commercial contractor customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas by 15-20%.
Performance-driven paint professional with stellar record of accomplishment in connecting with all customers and driving remarkable profitable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
23
23
years of professional experience
Work History
Sales Representative
Sherwin-Williams Paint Store
01.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Account Development Manager
PPG Paints
07.2017 - 01.2021
- Negotiated prices and set up contracts to finalize sales agreements.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Built new business partnerships through Weekly sales calls and prospecting.
- Generated more than 5 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Exceeded sales goals by 15% for 2 consecutive years by establishing and cultivating lucrative relationships with customers.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Tracked economic and industry trends and understood implications on business.
- Called on new and existing customers targeting specific lists, AOPs and products.
Outside Sales Representative
Sherwin-Williams
07.2006 - 07.2017
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Maximized efficiency by reorganizing territory routes and schedules.
- Attended trade shows and sales conferences.
- Emphasized product features based on analysis of customers' needs.
- Expanded sales by performing comprehensive market research on products and market locations.
- Answered customers' questions regarding products, prices and availability.
- Constructed target sales presentations to identify prospects in geographic parameters.
- Collaborated with members of other departments to complete sales transactions.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
- Used networking opportunities to create successful, on-going business relationships.
Store Manager
Ici Paints-North America
02.2001 - 07.2006
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
- Greeted and assisted all customers daily in high-traffic retailer.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
- Conducted Many performance reviews to organize training and development for staff.
- Analyzed marketing information and translated into strategic plans for establishment.
- Contributed to merchandising ideas at team sales meetings.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Maintained adequate temperature and humidity in stockrooms.
- Counted cash drawers and made bank deposits.
- Enforced adherence to policies, standards and security protocols.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
PPG Training
Pittsburgh, PA01.2018
SWP Rep Training
Cleveland, OH11.2009
SWP Manager Trianing
Dallas, TX09.2006
High School Diploma -
Santa Maria High School
Santa Maria, CA06.1989
Skills
- Customer needs assessment
- Relationship selling
- Product and service knowledge
- Key account generation
- Post-Sales Support
- Promotional Campaigns
- Sales Expertise
- Complex Problem-Solving
- Product Management and Pricing
- Goal-Driven
- Inside and Outside Sales
- Product and Service Knowledge
Youth Baseball and Basketball Coach
I have coach baseball/basketball for over 20 . This experience has taught me to have patience and humility, each child has to be coach a bit differently. I bring that to the work place with different customers, some need more attention and others need less. Being a coach has been one of my greatest accomplishments in life.
Timeline
Sales Representative
Sherwin-Williams Paint Store
01.2021 - Current
Account Development Manager
PPG Paints
07.2017 - 01.2021
Outside Sales Representative
Sherwin-Williams
07.2006 - 07.2017
Store Manager
Ici Paints-North America
02.2001 - 07.2006
PPG Training
SWP Rep Training
SWP Manager Trianing
High School Diploma -
Santa Maria High School