Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dee Joseph

Seat Pleasant,MD

Summary

Proven Operations Associate with a track record of enhancing daily operations and team performance. Excelled in customer service and operations management, achieving significant improvements in team efficiency and customer satisfaction. Skilled in verbal communication and deadline management, consistently meeting objectives with professionalism and maturity.

Overview

6
6
years of professional experience

Work History

Operations Associate

GoPuff
11.2023 - Current
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Followed shipping and receiving procedures for goods and materials.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Managed inventory levels for optimal product availability and reduced waste.

Guest Services Associate

Washington Commanders
01.2021 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.

Crew Team Member

McDonald's
11.2020 - 01.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Customer Service Representative

Unique Wiring Solutions
12.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - N/A

Excel High School
Minnetonka, MN

Skills

  • Customer service
  • Verbal and written communication
  • Deadline management
  • Interpersonal and written communication
  • Operations management
  • Professional and mature

Timeline

Operations Associate

GoPuff
11.2023 - Current

Guest Services Associate

Washington Commanders
01.2021 - 01.2022

Crew Team Member

McDonald's
11.2020 - 01.2021

Customer Service Representative

Unique Wiring Solutions
12.2018 - 06.2019

No Degree - N/A

Excel High School

Similar Profiles

CREATE PROFILE
Dee Joseph