Dean Kamanga
Little Rock,Arkansas
Summary
Dynamic retail leader with extensive experience at JOANN Fabrics and Crafts, excelling in employee training and customer service. Proven track record in driving sales growth through effective promotional planning and visual merchandising. Adept at fostering team collaboration and enhancing operational efficiency, consistently achieving high levels of customer satisfaction.
Overview
27
27
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Little Rock, AR
12.2019 - 04.2025
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Organized promotional events to increase product awareness.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assistant Store Manager
JOANN Fabrics and Crafts
North Little Rock, AR
08.2018 - 12.2019
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
Assistant Store Manager
Burlington Coat Factoy
Little Rock, AR
04.2016 - 03.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Store Manager
Family Dollar
North Little Rock, AR
03.2014 - 04.2016
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Organized promotional events to increase product awareness.
- Monitored employee performance and identified performance gaps for corrective action.
Sales Manager
JCPenney
North Little Rock, AR
03.1998 - 04.2012
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Bachelor of Arts - Business Administration
Philander Smith University
Little Rock, AR05-1998
Associate of Arts - Business Accountancy
Shorter College
North Little Rock, AR09-1993
Skills
- Employee training
- Inventory management
- Visual merchandising
- Sales forecasting
- Customer service
- Promotional planning
- Team leadership and coaching
Timeline
Store Manager
JOANN Fabrics and Crafts
12.2019 - 04.2025
Assistant Store Manager
JOANN Fabrics and Crafts
08.2018 - 12.2019
Assistant Store Manager
Burlington Coat Factoy
04.2016 - 03.2018
Store Manager
Family Dollar
03.2014 - 04.2016
Sales Manager
JCPenney
03.1998 - 04.2012
Bachelor of Arts - Business Administration
Philander Smith University
Associate of Arts - Business Accountancy
Shorter College
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