Dean Kittel
Corpus Christi,TX
Summary
Successful business leader with a respected background in sales and sales team development. Possesses the consistent and proven ability to grow business revenue, sales results, customer satisfaction, and operational excellence. Self-motivated with a high level of integrity and over twenty years of experience in sales and customer service. Consistently demonstrates the valuable capacity to analyze a multitude of business results to develop and implement processes and services to improve productivity for the company and customers. Able to identify customer needs and communicate value in available products and services. Highly capable to drive results in high pressure environments using strong problem solving and strategic skills coupled with an intense work ethic, situational flexibility and the ability to develop and execute a plan quickly. Strong leader and communicator with the expertise to achieve goals individually and through a team. Adept in Microsoft Office, Adobe Illustrator, Adobe Photoshop, Quickbooks, online meeting platforms (Zoom, Skype, Teams, ect.), network administration and many areas of computer and technical support.
Overview
17
17
years of professional experience
Work History
Sales Manager
US Concrete/Know Waste Concrete
2016.09 - 2024.05
- Increased sales revenue on average 20% annually by developing and implementing effective sales strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Handled quoting and sales for Material Plant and Volumetric Concrete.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
- Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
President/Owner
LIVING STONE CUSTOM ENGRAVING, INC.
2013.01 - 2016.09
- Grew successful small business; established company vision, goals, direction, action plans, and processes to achieve all objectives; created sales, marketing, and business strategies
- Increased revenues year over year by providing market leading quality, productivity and customer service; outperformed competition consistently
- Oversaw all operational activities and administrative functions including A/P, A/R, project management, bookkeeping, purchasing, contract negotiations, bidding/takeoffs, and OSHA/safety compliance
- Delivered market best in class quality and efficiency through creation and implementation of effective in-field processes; recognized as best in Market; represented company professionally
- Ensured all projects were completed under strict deadlines in high-pressure environments
- Selected to give educational presentations regarding field processes, pricing structure, product development, and quality control measures; recognized by architects and municipal planners as industry expert
- Achieved exclusive bidding for many clients due to extraordinary quality, service, and productivity
- Drove significant increases in referrals and residential revenues by building strong relationships with multiple industry suppliers.
General Manager
Circuit City Stores/OfficeMax
2007.01 - 2013.01
- Improved and maintained sales, operations, customer relationships and team engagement in several high revenue locations for multibillion dollar national retail organizations
- Developed overall store strategies and tactics to achieve maximum sales, service and operational performance goals
- Lead, motivated and inspired associates to create customer-centric environment resulting in memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty
- Provided positive and constructive feedback as well as appropriate coaching and counseling
- Participated in networking and creating positive relationships within community
- Managed inventory/inventory levels, assets and expenses within store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control
- Acted as mentor to increase performance of peers
- Developed, tested and implemented company initiatives to ensure maximum efficiency for company as whole
- Oversaw training and assessment for all levels of management in market.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Pensacola Christian College
Denver, CO09.1999
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Sales Presentations
- Strategic Planning
- Sales process
- Account Management
- Sales Coaching
- Analytical problem solver
- Performance Management
- Persuasive Negotiations
Timeline
Sales Manager
US Concrete/Know Waste Concrete
2016.09 - 2024.05
President/Owner
LIVING STONE CUSTOM ENGRAVING, INC.
2013.01 - 2016.09
General Manager
Circuit City Stores/OfficeMax
2007.01 - 2013.01
High School Diploma -
Pensacola Christian College
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