Dean Lewis
Victoria,VA
Summary
Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Extensive knowledge of both the oil and gas tubular handling services sector as well as auto parts and chemical and oil business.
Overview
25
25
years of professional experience
Work History
Operations Manager
Pipe Pros LLC
09.2009 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Outside Sales
Allis Chalmers Tubular Services
03.2007 - 09.2009
- Finalized sales deals and contracts.
- Visited clients to sell [Product].
- Followed up with customers about customer service.
- Updated client accounts based on changing markets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Drove sales by developing multi-million dollar contract sales.
Owner
One Source Oil And Supply
06.2003 - 03.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
NAPA Auto And Truck Parts
02.1999 - 06.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Industrial High School
Vanderbilt, TX1994
Skills
- Business Development
- Contract Management
- Incidents Management
- P&L Management
- Customer Service
- Inventory Management
- Business Planning
- Data Analysis
- Logistics Oversight
- Labor Relations
- Customer Retention
- Health and Safety Compliance
- Performance Monitoring
- Contract Development
- Strategic Planning
- Project Management
- Contract Negotiation
- Corporate Partnerships
- Decision-Making
- Sales Background
- Team Leadership
- Staff Management
- Management
- Sales Presentations
- Client Relationships
- Purchasing and Procurement
- Operations Management
- Conflict Mediation
- Employee Motivation
- Revenue Generation
- Procurement and Sales
Timeline
Operations Manager
Pipe Pros LLC
09.2009 - 10.2023
Outside Sales
Allis Chalmers Tubular Services
03.2007 - 09.2009
Owner
One Source Oil And Supply
06.2003 - 03.2007
Operations Manager
NAPA Auto And Truck Parts
02.1999 - 06.2003
High School Diploma -
Industrial High School
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