Cars
Dean Lewis
Pennsylvania,PA
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Hardworking, passionate and dependable team player with strong organizational skills eager to secure new entry-level position, ready to help team achieve company goals. Successfully establishes relationships with customers and delivers quality service. Proven history of exceptional time management and customer service.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life
Pittsburgh, PA
07.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Managed approximately 190 calls, emails and text messages per day from customers.
Store Manager
Valvoline Instant Oil Change
North Huntingdon, PA
12.2022 - 07.2023
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training and mentoring staff members to help get them promoted.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Valvoline Instant Oil Change
Penn Hills, PA
07.2019 - 12.2022
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Improved overall store customer growth by 50% and surpassing $1 million dollar of revenue for first time in store history in first year of managing that location.
- Managed to improve upon prior year revenue by making $1.5 million following year of Covid.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Valvoline Instant Oil Change
Murrysville, PA
03.2011 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Improved store revenue by 15% helping to make service center one of top 3 in Pittsburgh market.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in training of new team members as well as existing members to help with growth and promotion.
- Reported issues to higher management with great detail.
- Maintained store cleanliness and repair any necessary equipment break downs.
Small Package Sorter
UPS
Pittsburgh, PA
12.2011 - 03.2012
- Supported overall warehouse operations by assisting with loading and unloading various trucks as needed, ensuring seamless workflow across departments.
- Scan over 150 packages over 3 hour period as well as loading and unloading over 100 pieces of products in trucks.
- Maintained high levels of accuracy in package sorting through regular cross-checks and quality control measures.
- Identified opportunities for process improvements within small package sorting workflow, contributing to culture of continuous learning and development.
- Demonstrated flexibility by adapting quickly to changes in work schedules or task priorities, ensuring uninterrupted service during peak times or unforeseen circumstances.
Prisoner Transporter
PTS Of America, LLC D/b/a Prisoner Transportation Service
Nashville, TN
10.2009 - 12.2010
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to positive work atmosphere for all parties involved in all transportation process.
- Maintained control of over 300 prisoners before, during and after transport, ensuring their safety and getting them to their destination on time.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to all delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to safe work environment by consistently following safety guidelines when operating vehicles or handling prisoners.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Maintained accurate logs of personnel deliveries and patient trips and submitted documentation at end of shift.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Maintained confidentiality of prisoner data and condition to safeguard health information.
Soldier
US Army
Fort Campbell, Ky
09.1988 - 09.2009
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing US Army with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Operated and maintained armored vehicles.
- Led platoons in high-pressure combat scenarios with successful outcomes.
- Contributed to humanitarian efforts when required providing aid distribution assistance or medical support during natural disasters or other crisis situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Rated job performance 10 subordinates providing timely and effective feedback.
Education
No Degree - General Studies
High School Diploma -
06.1988
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Client needs analysis
- Client Retention
- New Client Acquisition
- Life Insurance
- Customer Referrals
- Insurance Practices
- HIPAA Compliance
- Relationship Building
- Critical Thinking
Certification
- State Licensed Life Insurance Agent
Timeline
Insurance Agent - American Income Life
07.2023 - Current
Store Manager - Valvoline Instant Oil Change
12.2022 - 07.2023
Store Manager - Valvoline Instant Oil Change
07.2019 - 12.2022
Small Package Sorter - UPS
12.2011 - 03.2012
Assistant Store Manager - Valvoline Instant Oil Change
03.2011 - 07.2019
Prisoner Transporter - PTS Of America, LLC D/b/a Prisoner Transportation Service
10.2009 - 12.2010
Soldier - US Army
09.1988 - 09.2009
Central Texas College - No Degree, General Studies
Smoky Hill High School - High School Diploma,
Accomplishments
- Achieved customer satisfaction through effectively presentation of various insurance plans.
- Used company program Eapp to develop worksheet needed for insurance applications.
- Passed state exam on first attempt, resulting in obtaining a certified license.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPaid sick leaveCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingCareer advancementInterests
Dogs
Movies and music