Dean Lima
Ontario,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Famous Dave's
01.2023 - 01.2024
- This store is owned by the same company, job duties are the same as the previous stores that I worked for.
General Manager
Johnny Carino's
12.2021 - 12.2022
- Formulated policies and procedures to streamline operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant Manager
Johnny Carinos
06.2018 - 11.2021
- Resolved problems, improved operations and provided exceptional service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Corporate Trainer
Famous Daves BBQ
01.2020 - 08.2021
- Opened and trained 17 different ghost kitchens across the United States.
- Trained to-go staff, line cooks, prep cooks, as well as management team.
- Worked along side senior corporate officials to ensure the success of the openings.
Education
Associate of Science - Kinesiology
Moorpark College
Moorpark, CA06.2017
Skills
- Managing Operations and Efficiency
- Recruiting and interviewing
- Teamwork and Collaboration
- Training and Development
- Decision-Making
- Employee Scheduling
- Operations Management
- Team Leadership
- Cost Control
- Money Handling
- Professional and Courteous
- Customer Service
- Dependable and Responsible
- Analytical and Critical Thinking
Languages
Spanish
Limited Working
Japanese
Limited Working
Timeline
Assistant Manager
Famous Dave's
01.2023 - 01.2024
General Manager
Johnny Carino's
12.2021 - 12.2022
Corporate Trainer
Famous Daves BBQ
01.2020 - 08.2021
Assistant Manager
Johnny Carinos
06.2018 - 11.2021
Associate of Science - Kinesiology
Moorpark College
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