Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
ADDITIONAL INFORMATION
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Dean Ma

Wallingford,CT

Summary

Medical Courier with over 15 years of extensive expertise in logistics and customer service, specializing in the secure transport of medical specimens and supplies. Demonstrates strong skills in team leadership, safety procedures, and multitasking, with a proven track record of maintaining accurate documentation and resolving clients issues efficiently. Committed to enhancing operational efficiency and fostering a collaborative work environment.

Overview

28
28
years of professional experience
5
5

CDL-B

Work History

Components Tech 1

American Red Cross
12.2024 - 04.2025
  • Manufacture blood products and samples.
  • Scan in the units of blood, processing the units into transfusable components (red cells, platelets, and expressing plasma) and leukoreducing.
  • Analyze and make decisions based on visual inspection and information provided from other departments to meet time.
  • Perform complex manufacturing tasks such as pooled product manufacturing, freeze, wash, or deglycerolizing of blood products, and pathogen reduction.

CDL Class B Driver

Premier Express
09.2019 - 12.2024
  • Operate 26’ box truck, secure cargo, and transport medical specimens, reports and supplies.
  • Maintain accurate logs and resolve client issues promptly.
  • Facilitated open communication with departments, improving workflow.
  • Operated CDL Class B vehicle for safe transport of goods and materials across designated routes.
  • Maintained accurate records of deliveries, mileage, and fuel consumption to support efficient routing.
  • Collaborated with dispatchers to optimize delivery schedules and respond to changing transportation needs.
  • Adhered to all local, state, and federal driving regulations while maintaining exceptional road safety practices.
  • Assisted in training new drivers on company policies and safe driving techniques to enhance team performance.
  • Developed strong relationships with clients through reliable service and effective communication during deliveries.
  • Developed strong relationships with clients by providing exceptional communication and service.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
  • Delivered products accurately, verifying order details before departure for fewer errors during transport.
  • Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Implemented route adjustments based on traffic conditions, improving overall delivery efficiency and timeliness.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Completed routine maintenance on truck to keep in working order.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.

CDL Class B Driver

Miller’s Express
01.2010 - 01.2019
  • Operated 26” box truck, ensuring sage and timely transport of medical items.
  • Resolved client issues, enhancing service reliability and client satisfaction.
  • Maintained detailed transaction logs, ensuring accurate documentation.
  • Coordinated driver dispatch, optimizing route efficiency and delivery times.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Operated CDL Class B vehicle for safe transport of goods and materials across designated routes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Collaborated with dispatchers to optimize delivery schedules and respond to changing transportation needs.
  • Conducted pre-trip inspections to ensure vehicle compliance with safety regulations and operational standards.
  • Developed strong relationships with clients through reliable service and effective communication during deliveries.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Maintained accurate records of deliveries, mileage, and fuel consumption to support efficient routing.
  • Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
  • Assisted in training new drivers on company policies and safe driving techniques to enhance team performance.
  • Adhered to all local, state, and federal driving regulations while maintaining exceptional road safety practices.
  • Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
  • Completed routine maintenance on truck to keep in working order.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Night Auditor

Holiday Inn Express & Suites
06.2009 - 11.2010
  • Conducted nightly audits and resolved system issues efficiently.
  • Generated accurate daily financial reports, ensuring data integrity.
  • Balanced revenue accounts, supporting smooth daily operations.
  • Maintained consistent attendance, contributing to team reliability.

Management

Aaron’s Lease and Rental
05.2007 - 06.2008
  • Led purchasing, hiring, and training to boost profits and team performance.
  • Managed inventory and secured assets, ensuring consistent revenue growth.
  • Set and achieved specific goals for store and staff development.
  • Drove new business through strategic telemarketing and promotions.
  • Certified to operate company vehicles, enhancing logistical efficiency.

Management

Cort Furniture
02.2006 - 04.2007
  • Led purchasing and hiring to enhance company growth and training initiatives.
  • Optimized inventory management to boost revenue and profit margins.
  • Secured store assets while designing effective merchandise displays.
  • Planned and executed successful sales events to drive business.
  • Developed client relationships through telemarketing and community engagement.

Management

Rent-A-Center
03.1999 - 02.2006
  • Managed inventory and assets, ensuring revenue growth and operational efficiency.
  • Led hiring and training, fostering team development and improved customer service.
  • Implemented sales programs, achieving measurable profit increases.
  • Developed new store managers, enhancing multi-location leadership capabilities.

Material Handler/Machine Operator

Fosdick Corp.
06.1997 - 03.1999
  • Transferred materials, ensuring efficient workflow and accurate inventory management.
  • Executed precise loading and unloading, enhancing operational efficiency.
  • Conducted cycle counts and maintained inventory accuracy, reducing discrepancies.

Education

CDL-B Heavy Straight Truck - Logistics And Materials Management

Allstate Commercial Driver Training School
Seymour, CT
05-2025

Skills

  • Box truck operation (Experienced)
  • Customer service (Experienced)
  • Team leadership (Experienced)
  • Logistics (Experienced)
  • Safety procedures (Experienced)
  • Bloodborne pathogens (Experienced)
  • Lift truck operation (Experienced)
  • Multitasking
  • Hazmat endorsement
  • tanker endorsement
  • TWIC certified

Certification

  • Completed CDL Training School
  • DOT health card
  • Lift truck (manual and electric) certified
  • Certified in Bloodborne Pathogens, Exposure Control, Transportation & Specimen Integrity
  • Certified in proper handling of wet/dry materials
  • Drove a 26’ box truck for 14 years.
  • Hazmat Endorsement
  • Tanker Endorsement
  • TWIC Card
  • CDL-B

LANGUAGES

English (Native)
Spanish (Proficient)

Timeline

Components Tech 1

American Red Cross
12.2024 - 04.2025

CDL Class B Driver

Premier Express
09.2019 - 12.2024

CDL Class B Driver

Miller’s Express
01.2010 - 01.2019

Night Auditor

Holiday Inn Express & Suites
06.2009 - 11.2010

Management

Aaron’s Lease and Rental
05.2007 - 06.2008

Management

Cort Furniture
02.2006 - 04.2007

Management

Rent-A-Center
03.1999 - 02.2006

Material Handler/Machine Operator

Fosdick Corp.
06.1997 - 03.1999

CDL-B Heavy Straight Truck - Logistics And Materials Management

Allstate Commercial Driver Training School

ADDITIONAL INFORMATION

  • CDL X License
  • Hazmat Endorsement
  • Tanker Endorsement
  • TWIC Card

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