DEAN MIRES
Hyattsville,MD
Summary
Senior Technical Support professional with extensive experience at Innovative Security Systems, Inc. Specializes in alarm system design and custom software integration, achieving high levels of customer satisfaction. Successfully implemented tailored security solutions that improved operational efficiency. Skilled in hardware implementation and building strong client partnerships.
Overview
49
49
years of professional experience
Work History
Sr. Technical Support
Innovative Security Systems, Inc
12.1998 - Current
- Designed, installed & maintained multiple platforms of Electronic Security
- Specialized in Alarm systems, access control, and security camera systems
- Hardware implementation, and customized software addons.
- Provided support for end users, as well as installation and service technicians.
- Implementation of existing hardware, as well as integration of customized software to meet commercial customer needs. Primary platform included Honeywell / Resideo, and CDVI access.
Senior Software Engineer
TOTAL RESOURCE SPECIALISTS
Washington, DC
09.1986 - 01.1999
- Managed own small business.
- On-premises resident software expert.
- Design & assemble IBM-compatible computers and towers, including the XT, 286 AT, 386 AT, and 486 AT line of computers.
- Perform on-site upgrades and repairs of clients' systems.
- Link PC systems via LanTastic networking software and hardware.
- Solicit new client business.
- Participate in contract talks/negotiations.
- Custom designed and installed commercial and residential security systems, PABX telephone systems, and card access devices.
- Designed, programmed, and maintained customized networks, specializing in small business operations.
- Constructed turnkey systems to perform point-of-sale, payroll, inventory, and other business applications.
- Customized application software and training for clients.
- Coordinated repair contracts with third-party vendors.
- Interfaced with multiple computer component suppliers for customized computer designs.
- Washington, DC
Software Engineer
INTERNATIONAL TELECOMMUNICATIONS SATELLITE ORGANIZATION (INTELSAT)
Washington, DC
01.1982 - 03.1986
- Maintained operating systems for Perkin-Elmer 3250 and 3240 super-mini systems.
- Developed and wrote hi-level accessible 'user-friendly' tools.
- Assisted programmer users in interfacing with the mainframes.
- Wrote application programs needed by the Computer Services Department (MIS).
- Maintained the Asynchronous Portion of the communications network.
- Designed, installed, and maintained the PENNET network, which allows remote terminal access, remote applications, and Network Printing.
- Connected five (5) CPU mainframes (two Perkin-Elmer 3200's and three IBM 4381's) with the ability for any terminal or computer linked to sign-on and use any environment on any of the five hosts. This was accomplished using a complex of multiplexors, modems, PBX (Northern Telecom SL-1), ETHERNET, PEN-NET, SNA, dial-up access, and the IBM cabling system.
- Wrote the Perkin-Elmer terminal emulator for the IBM PC.
- Washington, DC
Computer Operator
INTERNATIONAL TELECOMMUNICATIONS SATELLITE ORGANIZATION (INTELSAT)
Washington, DC
05.1981 - 12.1981
- Designed and implemented a communications network for the newly installed Perkin-Elmer computer system, which allowed access from three different buildings.
- Ran operations for the Perkin-Elmer computer system.
- Assisted programmers in resolving problems (User Services) and in transferring programs from Comsat's IBM system.
- Developed emergency operating procedures for Computer Operations and recovery in the event of a failure of either of the two Perkin-Elmer systems.
- Installed RUSCO card access system.
- Washington, DC
- Accomplishment at INTELSAT: Was promoted from Computer Operator to Software Engineer.
Independent Computer Consultant
TURNKEY CONSULTING
Washington, D.C.
12.1980 - 11.1981
- Specialized in small business computer applications.
- Constructed turnkey application systems to perform payroll, inventory, and Computer Aided Instruction (CAI).
- Managed own small business operation.
- Assembled complete computer package, from software to hardware needs.
- Washington, D.C.
Manager, Computer Repair Center
TANDY CORPORATION
Alexandria, VA
06.1980 - 12.1980
- Handled metropolitan area microcomputer repairs for the entire TRS-80 line of computers.
- Managed staff of five technicians.
- Directed repairs in the shop.
- Maintained parts inventory.
- Managed payroll.
- Alexandria, VA
Assistant Manager and Computer Salesman
RADIO SHACK
Langley Park, MD
06.1977 - 06.1980
- In charge of microcomputer marketing.
- Developed sales leads, targeting businesses and hobbyists.
- Langley Park, MD
- Accomplishments at Radio Shack: Received one of Corporations' first computer sales award.
- Took store from 15th out of 17th ranking in sales to third place in a district of 23 stores.
Education
Fire System Design And Installation - 6800 Fire Alarm System
Silent Knight
Baltimore, MD01-2010
Seagate Product Installation Training -
01.1990
Electronic Engineering Masters Program -
UNIVERSITY OF THE DISTRICT OF COLUMBIA
Washington, DCSNA Protocols 3725 Differences -
IBM
VM/SP Installations -
IBM
VM Networking -
IBM
OS/32 Operations II -
PERKIN-ELMER
Assembly Language II -
PERKIN-ELMER
PENNET User Operations -
PERKIN-ELMER
OS/32/I/O Subsystems -
PERKIN-ELMER
TRS-80 Model II Repair -
TANDY
Fort Worth, TXSNA Architecture and Implementation -
Skills
- Alarm system design and installation
- Access control solutions
- Hardware implementation
- Custom software integration
- Customer relationship management
Summary Of Qualifications
Fortran-77, Z-80 Assembler, PYTHON, Basic, Turbo Pascal, Cobol, DISSPLA, Turbo Basic, C Programming, dBase III & IV, Framework, Clipper, Alpha 4 DB, SQL, OS/32 (in depth), DMS/32, Pennet, HASP32, VM/SP, CMS, Redhat, Mint Linux, RSTS/E, MPE-III, TRS-DOS, NEWDOS-80, LDOS, XENIX, MS DOS, XENIX, Microsoft Windows, Novell OS-Netware, LanTastic NETBIOS-NETWARE, Perkin-Elmer (Interdata) 32xx, IBM 4381,3083, PDP 11/45, VAX, HP-3000, TANDY (TRS-80), IBM PC Platform, Artisoft 2 and 8 10MHz Network Adapters
Timeline
Sr. Technical Support
Innovative Security Systems, Inc
12.1998 - Current
Senior Software Engineer
TOTAL RESOURCE SPECIALISTS
09.1986 - 01.1999
Software Engineer
INTERNATIONAL TELECOMMUNICATIONS SATELLITE ORGANIZATION (INTELSAT)
01.1982 - 03.1986
Computer Operator
INTERNATIONAL TELECOMMUNICATIONS SATELLITE ORGANIZATION (INTELSAT)
05.1981 - 12.1981
Independent Computer Consultant
TURNKEY CONSULTING
12.1980 - 11.1981
Manager, Computer Repair Center
TANDY CORPORATION
06.1980 - 12.1980
Assistant Manager and Computer Salesman
RADIO SHACK
06.1977 - 06.1980
Fire System Design And Installation - 6800 Fire Alarm System
Silent Knight
Seagate Product Installation Training -
Electronic Engineering Masters Program -
UNIVERSITY OF THE DISTRICT OF COLUMBIA
SNA Protocols 3725 Differences -
IBM
VM/SP Installations -
IBM
VM Networking -
IBM
OS/32 Operations II -
PERKIN-ELMER
Assembly Language II -
PERKIN-ELMER
PENNET User Operations -
PERKIN-ELMER
OS/32/I/O Subsystems -
PERKIN-ELMER
TRS-80 Model II Repair -
TANDY