Professional operations manager skilled in optimizing district-level performance and efficiency. Proven track record of strategic planning, resource management, and driving productivity. Strong focus on team collaboration and adapting to evolving operational needs. Known for reliability, leadership, and results-oriented approach. Adept in process improvement, budget management, and stakeholder communication.
Overview
11
11
years of professional experience
Work History
Car Dealer Business Development Manager
National Tire Wholesale - NTW
07.2023 - 03.2025
Develop and implement strategies to actively engage and grow current and prospective customers in the new car dealership industry
Utilize strong account management skills to cultivate productive relationships with customers, vendors, and other stakeholders
Collaborate closely with logistics management, account, and finance departments to ensure seamless operations
Utilize CRM tools to organize and follow up on new car dealer visits, ensuring efficient communication and information sharing
Focus on meeting and exceeding established sales metrics and targets to drive business growth
Coordinate and facilitate dealer training sessions, showcasing strong presentation skills to educate and empower new car dealers on products and services
District Manager
Big O Tires
10.2019 - 08.2022
Mentored team to demonstrate best practices for sales and customer service
Identified and developed top talent within management structure to promote a performance-oriented culture
Managed 100 associates and all performance metrics
Returned stores to profitability by reviewing operations and implementing improvements
Evaluated budget plans and current costs to project trends and recommend updates
Conducted research to maintain knowledge of competition and stay one step ahead
Collaborated with direct reports to develop and implement action plans, improving operational results
Oversaw the district's financial performance and ensured compliance with company policies and procedures
District Manager
Meineke Car Care
09.2017 - 10.2019
Mentored team members to achieve high performance standards
Oversaw 50 associates and managed performance metrics and customer service
Returned stores to profitability through operational review, implementing improvements, restructuring frameworks, hiring talented staff, and enhancing training programs
Maximized store revenue by optimizing daily operations
Evaluated budget plans and cost projection trends, recommending updates and corrections
Implemented strategic initiatives to drive sales growth and improve operational efficiency
District Manager
Sears Auto Center
10.2013 - 08.2017
Led regional teams to achieve sales targets and improve customer satisfaction.
Developed training programs for management staff, enhancing operational efficiency across locations.
Oversaw compliance with safety regulations, ensuring a secure environment for employees and customers.
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Implemented strategic marketing initiatives, increasing brand visibility in competitive markets.
Analyzed sales data to identify trends and drive informed decision-making for resource allocation.