Dean Norris
Summary
Results-driven Security Team Leader with extensive experience in operational support and staff development. Enhanced client satisfaction through proactive issue resolution and strategic improvements, while collaborating with leadership to elevate security services. Demonstrated expertise in technology roles, focusing on software development, system administration, and performance optimization to support organizational success.
Overview
15
15
years of professional experience
Work History
Assistant Security Manager
Boehringer-Ingelheim
Danbury, USA
05.2022 - Current
- Ensured safety and protection of Human and Animal Pharma operations.
- Administered security and escort services for patient groups at medicine release and clinical trial events.
- Identified security risks and vulnerabilities, developing strategies to mitigate them effectively.
- Conducted security assessments and audits to ensure compliance and enhance safety protocols.
- Create and implement security policies, procedures, and protocols to ensure compliance with legal and regulatory requirements.
- Supervise and lead a team of security personnel, including security officers, investigators, and other staff.
- Provide training and professional development opportunities.
- Work with other departments, such as IT, human resources, and legal, to ensure a comprehensive approach to security.
- Communicate security policies and procedures to staff and stakeholders.
- Oversee the installation, operation, and maintenance of security systems, including surveillance cameras, alarm systems, access control systems, and cybersecurity measures.
- Develop and manage the security budget, ensuring that resources are allocated efficiently and effectively to meet security needs.
- Design and implement training programs for employees on security awareness, emergency procedures, and compliance with security protocols.
- Continuously monitor security systems and practices, providing regular reports to senior management regarding security operations, incidents, and improvements.
- Ensure that the organization complies with all relevant laws, regulations, and industry standards related to security practices.
- Manage relationships with external security vendors and service providers, ensuring their services meet the organization’s security needs.
- Developed crisis management plans to address unexpected security events and enhance organizational preparedness.
- Oversee the physical security of facilities, including access control, perimeter security, and emergency preparedness.
- Collaborate with the IT department to protect against cyber threats and ensure the integrity of the organization’s information systems.
- Pharmaceutical co. specializing in research and development.
Store Detective
Primark
Danbury, USA
04.2024 - 05.2025
- Maintained constant observation and gathered evidence through CCTV following detection of theft or suspicious activity.
- Monitored store premises to identify suspicious behavior and prevent theft.
- Observed behaviors in the store to identify suspicious activity and theft of company time or potential shoplifting.
- After selection and concealment of merchandise is made. Once the individual begins to exit, I will detain the individual till Mall Security and Law Enforcement arrive.
- Once I’ve detained the shoplifters, I will contract local PD and prepare reports and any evidence I’ve gathered.
- Trained staff on loss prevention techniques and proper reporting procedures.
- Prepared detailed reports on theft incidents to aid management in decision-making and preventive measures.
- Assisted law enforcement in cases of theft, providing necessary evidence and documentation.
Supervisor
Securitas
Danbury, USA
03.2021 - 05.2025
- Led and supervised security personnel, providing guidance, training, and support to help all team members understand their roles and responsibilities.
- Oversee the deployment of security officers, ensuring adequate coverage of all posts according to the site.
- Monitor the performance of security officers through regular patrols, inspections, and observation, ensuring adherence to security protocols and standards.
- In the event of security incidents or emergencies, I must oversee the response efforts, coordinating with other security personnel, emergency services to mitigate risks and ensure the safety of individuals.
- Oversaw response efforts during security incidents or emergencies, coordinating with security personnel and emergency services to mitigate risks and ensure safety.
- Interacted with clients and building managers to address concerns and provide updates on security activities, fostering positive relationships.
- Perform maintenance and inventory of security equipment, including radios and alarms, to ensure all resources are in good condition and ready for use.
- Conduct maintenance and inventory of security equipment, such as radios, and alarms, ensuring that all resources are properly maintained and available for use as needed.
- Delivered comprehensive security solutions to meet client needs and enhance overall safety.
Security Operations Supervisor
Securitas
Danbury, USA
04.2022 - 01.2025
- Verified identification of individuals seeking entry to ensure only authorized personnel or visitors granted access.
- Issuing Passes: Provide passes or badges to authorized personnel or visitors, granting them access to the Site.
- Maintained detailed records of all individuals entering or exiting premises, logging identity, purpose of visit, and time of entry.
- Monitoring: monitor surveillance cameras or other security equipment to ensure the safety and security of the site.
- Responded to emergencies by contacting supervisors and site managers while implementing emergency protocols.
- Assisted visitors by providing information and directing them to appropriate locations within the premises.
- Delivered comprehensive security services, maintaining a secure environment for all personnel and visitors.
- Implemented training programs for new staff on emergency response procedures.
Amazon DA
DDC Logistics - Amazon DSP
Danbury, USA
05.2021 - 04.2022
- Conducted pre-trip vehicle inspections and proceeded to assigned loading area for route preparation.
- Sign out any company equipment needed to perform route upon completion of my route. Return the vehicle to the distribution center along with company equipment and complete logs and reports.
- In the event of delivery problems, such as incorrect addresses, missing packages, or delivery attempts being unsuccessful, resolve the issue by contacting Amazon support, following established protocols, or making additional delivery attempts.
- Resolved delivery issues, including incorrect addresses and missing packages, by contacting Amazon support, following established protocols, and executing additional delivery attempts.
- Provided timely delivery services for Amazon.
FT Supervisor - Overnight Crew
Albertsons Acme
Rye Bridge, USA
07.2017 - 04.2021
- Resolved customer complaints and inquiries, addressing issues during shopping experience to ensure prompt and courteous service.
- Managing inventory levels, including ordering products, monitoring stock levels, and ensuring that shelves are adequately stocked with a variety of items.
- Managed inventory levels by ordering products, monitoring stock levels, and ensuring shelves were adequately stocked.
- Determined product placement and displays to maximize sales and enhance customer attraction.
- Ensuring compliance with all relevant health and safety regulations, including food safety standards, sanitation guidelines, and occupational safety requirements.
- Handling administrative duties such as payroll processing, scheduling staff shifts, maintaining records of inventory and sales, and preparing reports for senior management.
FT Receiver
Ahold Stop and Shop
Port Chester, USA
10.2011 - 06.2017
- Accept deliveries of merchandise, including food items, beverages, household goods, and other products, from vendors and suppliers.
- Inspect incoming shipments to ensure that the correct items and quantities have been received and that they meet quality standards.
- Recorded information about incoming shipments, including quantity received, product condition, and discrepancies or damages, ensuring accurate inventory tracking.
- Organized merchandise in designated storage areas, optimizing space and ensuring safety and efficiency in product storage.
- Organized merchandise in designated storage areas to maximize space and maintain safety standards.
- Maintained accurate records of inventory levels and deliveries, supporting effective inventory management and order fulfillment.
Education
High School Diploma -
Port Chester High School
Port ChesterSkills
- Surveillance management
- Risk management
- Risk assessment
- Emergency coordination
- Policy development
- Operations management
- Operational efficiency
- Team leadership
- Team supervision
- Staff training
- Audit management
- Report Writing
- Problem-Solving
- Payroll administration
Timeline
Store Detective
Primark
04.2024 - 05.2025
Assistant Security Manager
Boehringer-Ingelheim
05.2022 - Current
Security Operations Supervisor
Securitas
04.2022 - 01.2025
Amazon DA
DDC Logistics - Amazon DSP
05.2021 - 04.2022
Supervisor
Securitas
03.2021 - 05.2025
FT Supervisor - Overnight Crew
Albertsons Acme
07.2017 - 04.2021
FT Receiver
Ahold Stop and Shop
10.2011 - 06.2017
High School Diploma -
Port Chester High School