Dean Nowell
Experienced Operations Manager
Gardiner,Maine
Summary
Dedicated and organized Operations Manager with over 40 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
On a personal note my entire family is relocating back to Texas. We have purchased a home with 20 acres in Merkel Tx, with plans to build 2 more for our extended family. When I started the job with my current employer 30 years ago It was a small 5000 Sq Ft local Market doing approximately 3 million annually. Today the company has a 15000 Sq Ft Market doing 18+ million, 2 beverage stores at 8+ million and a wholesale distributing business at 20+ million.
I really think Dollar General could be a great fit for me and I think i would be a great fit for Dollar General. My wife and I are flying into Abilene Tx late 3/5/2024.
I am available to meet anytime 3/62024 to 3/12/2024 except for Thursday 3/7 24 it would need to be afternoon.
Overview
44
44
years of professional experience
Work History
Operations Manager
Piazza LLC, Viale LLC, Pozzi LLC
Augusta, ME
02.1994 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Resolved challenges associated with company websites, vendors, and telecoms.
- Generated performance and labor strategies to compete in new and existing markets.
- Conducted periodic assessments to evaluate company's financial performance.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Crafted operations best practices using audits and project management team feedback.
- Contributed to proposal and contract development, negotiations and meetings.
- Performed cost analysis for various projects to determine budget requirements.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Monitored resource use to achieve set goals within budget constraints.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Oversaw financial management, budget management, accounting and payroll activities.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Planned delivery routing, team workflows and promotional initiatives.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with team leaders on quality audits.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Enforced federal, state, local and company rules for safety and operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Specialty Foods Manager
Progressive Foods
Winthrop, ME
06.1988 - 01.1994
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Manager
M SYSTEMS, LLC
Abilene , TX
04.1984 - 05.1988
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assistant Manager
Piggly Wiggly / JRB supermarkets
Abilene, TX
05.1980 - 03.1984
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High School Diploma -
Hall-Dale High School
Farmingdale, ME06-1978
Skills
- Inventory Management
- P&L Management
- Performance Monitoring
- Customer Service
- Process Improvement
- Workflow Optimization
- Health and Safety Compliance
- Problem-Solving
- Sales Background
- Team Building/Leadership
- Troubleshooting and Problem Solving
- Building and Facility Management
- Staff Development
- Work Flow Planning
References
References available upon request.
Timeline
Operations Manager
Piazza LLC, Viale LLC, Pozzi LLC
02.1994 - Current
Specialty Foods Manager
Progressive Foods
06.1988 - 01.1994
Assistant Manager
M SYSTEMS, LLC
04.1984 - 05.1988
Assistant Manager
Piggly Wiggly / JRB supermarkets
05.1980 - 03.1984
High School Diploma -
Hall-Dale High School
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