Summary Profile Service-driven, detail-oriented professional supported by over 30 successful years dedicated to customer support, personnel and departmental administration, intra-divisional support, workforce leadership, project oversight, and process development within the various scopes of customer relations and project management. Performance Measurement Policy Writing Workforce Safety Microsoft Office Proficient Requisite Forecasting Contract Negotiation Procedures Development Public Communication
Overview
41
41
years of professional experience
Work History
Project Manager
Garco Building Systems
Airway Heights, WA
01.2013 - Current
Responsible for reviewing and clarifying new metal building purchases, writing work orders, and providing exclusive supervision of building projects during their lifecycle involving multiple departmental interface-to include engineering, drafting, traffic, purchasing, and finance.
Revamped present Order Clarity process to ensure contract legibility and work order quality.
Retooled existing Order Entry workflow process to streamline order scheduling and manufacturing procession.
Developed Order Tracking data system for improved oversight and visibility of current contracts.
Maintained projects in Order Entry (Oracle System) database for as many as 12 concurrently-booked work orders.
Safety Supervisor / Environmental Coordinator
NCI Group, Inc
Airway Heights, WA
01.2012 - 01.2013
Responsible for conducting and documenting employee training, developing and championing equipment inspections, tracking and reducing safety incidents per OSHA and DOSH (WISHA) regulations.
Facilitated safety training of employees; maintained safe and protective worksite environment.
Revamped existing Written Respiratory Program to align with OSHA/WISHA regulations.
Re-tooled peer-to-peer Safety Observation program to improve employee safety awareness.
Investigated safety incidents, determined their causation and facilitated corrective actions.
Produced monthly Safety Evaluation Reports and participated in corporate safety conference calls.
Purchasing Agent
Brooklyn Ironworks
Spokane, WA
01.2012
Estimated manufacturing project materials, labor costs, and shipping requirements from sales projections.
Analyzed material requirements based on contracts, estimate reports, and schematics.
Innovated new inventory forecasting tools reducing spending by 12%.
Introduced new material suppliers to Brooklyn Ironworks increasing competitive buying strategies.
Partnered with shipping personnel to organize distribution lanes for improved traffic flow.
Responsible for estimating material and labor costs to support sales and project management departments.
Customer Service Representative
Dean Paxton BlueScope Buildings NA HCI Steel Bui
Arlington, WA
01.2011
Analyzed and investigated engineering and manufacturing claims as submitted by the customer, provided support to project manager and exemplary service to the customer.
Reduced customer claim backlog 30% in four months.
Processed more than 300 claims during 8-month tenure.
Developed innovative claims tracking process; establishing shared visibility to multi-departmental team leads.
Managed engineering and project management Oracle iTime (Compass Timecard) labor hours for regional and global departments.
Purchasing Agent
BlueScope Buildings NA
Arlington, WA
01.2007 - 01.2010
Collaborated with project manager, CNC programming manager, and plant superintendent to forecast and resource regional supply chain requirements.
Consistently maintained extraordinary rapport with vendors and contract suppliers developing exceptional vendor/buyer relationships.
Purchased in excess of 4,000 tons of raw materials and finished goods during 27-month period.
Purchased raw materials and finished goods for the Seattle Seahawks Indoor Practice Facility in Kent, Washington.
Drafter I & II
HCI Steel Building Systems
Arlington, WA
01.2006 - 01.2007
Detailed customer submittal drawings, shop details, and product manifests for design-build customers during multiple phases of manufacturing process.
Demonstrated Drafting, Trigonometry and AutoCAD skills in fast-paced work environment Partnered with engineers and drafting leads to detail advanced complexity projects within first 4 months.
Package Car Driver
United Parcel Service
Tucson, AZ
01.1985 - 01.2003
Managed over 10 business and residential delivery routes; improving customer relationships through on-time delivery and consistent, dependable service.
Trained over 20 package-car drivers and seasonal helpers spanning 15 years.
Contributed to regional Business Development strategies team for two years.
Collaborated to develop delivery route efficiencies and logistics.
Education
Associate of Arts - Psychology
University of Phoenix
2012
Affiliations
Community Involvement Kona Crest Homeowners Association member 2004-2011 President - 2 Years Vice President - 1 Year Reformed Kona Crest Covenants, Conditions, and Restrictions & Bylaws-Fiscal Year 2007