Dean Pittsinger
Sumner,WA
Summary
CompTIA Certifications: Network+, Security+, A+, and Project+ Over 10 years of experience with various IT technologies CIW Web Foundations Associate Windows Server Administration Experience supporting Windows XP, Windows 7, Windows 8, and Apple OSX Working knowledge of PowerShell Working knowledge of UNIX/Linux commands Working knowledge of HTML, CSS, JavaScript, and SQL scripting Working knowledge of TCP/IP, DNS, DHCP, SMTP, RDP, FTP, group policies, user rights and permissions, and file and print sharing Results-driven IT professional well-versed in MS Enterprise Systems, network engineering, project management and product support. Strategic leader with an organized approach and talent for building long-lasting relationships. Proficient in recovery planning, project mapping and training to problem-solve and conduct critical analyses. Committed to providing high-level solutions that drive business and provide outstanding cost efficiency.
Overview
20
20
years of professional experience
Work History
Network and Systems Administrator III
Astronics
Kent, WA
05.2017 - Current
- Transformed physical computing and networking systems by replacing outdated equipment and modernizing infrastructure.
- Suggested alternative printing solutions to reduce supply and maintenance costs.
- Installed and supported hardware and software for desktops, servers and printers.
- Worked closely with end users to solve problems related to hardware and software.
- Monitored system upgrades, patches and new configurations.
- Managed employee access, security roles and permissions.
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
- Determined and alleviated hardware, software and network issues.
- Supported various operating systems and server technologies.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Provided troubleshooting and testing to support network.
- Uploaded, configured and managed antivirus detection software and email applications.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Created manuals and other documentation for use in new employee training classes.
- Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Created accounts and configured hardware to support onboarding process for new hires.
- Backed up data each evening, alleviating lost information risk.
- Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
- Worked independently while coordinating project work and support functions with other team members.
- Assessed expenses and planned projects to control spending and stay within budget.
- Oversaw Windows domain move and proactively addressed obstacles.
- Built company Virtual Local Area Network and monitored performance to reduce issues.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Integrated and coordinated new security procedures and measures to protect network.
- Retained users in two security card systems.
Production Support Analyst
Starbucks Coffee Company
Seattle, WA
06.2015 - 05.2017
- Act as primary contact for all users on system issues or problems
- Troubleshoot, identify and track software and hardware issues to ensure resolution and keep systems operational
- Develop recommendations and coordinate issue resolution with Information Technology (IT) and outside service providers based on business unit priorities
- Analyze current processes, tools, system or database and make recommendations for development, improvement or simplification
- Act as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects
- Participate with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance
- Maintain systems configurations, documentation and procedures, such as user setups in systems and devices
- Create ad-hoc reports or data queries to support the business unit.
Desktop Support Technician
TrueBlue
Tacoma, WA
11.2014 - 01.2015
- Responsible for remote installs of Windows 7 for branch computers
- Configure shared folders, network printers, and proprietary software using Power Shell scripts and batch files
- Configure branch networks including setting up static IP addresses, default gateways and DNS servers
- Update trouble tickets and spreadsheets as needed to show progress/results.
Technical Support Specialist
Daptiv
Seattle, WA
06.2014 - 11.2014
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration
- Support for customers, partners, and internal employees and their use of Daptiv SaaS solutions
- Answer telephone, email or web-based inquiries from customers regarding company products
- Report software issues and provide in-depth analysis to Product Development
- Assist Consultants with implementations and project work
- Collaborate with Customer Success team to ensure customer satisfaction
Desktop Support Technician III
Denali Advanced Integration
Redmond, WA
03.2014 - 06.2014
- Participate in the deployment of computer systems for enterprise clients
- Duties include set-up and configuration of computer hardware and software
- Lead a team of technicians in migrating computers from Windows XP to Windows 7, both on-site and remotely
- Respond to customer requests after deployment using ticket tracking software
- Resolve deployment issues in a timely manner.
Systems Operation Specialist
The Walt Disney Company
Seattle, WA
05.2012 - 10.2013
- Participated in active monitoring and alert response in support of Disney and Disney-affiliated on-line properties
- Responsibilities also included systems troubleshooting, system administration, database administration, software implementation, and procedural documentation
- Apple OSX and Microsoft Windows application support
- Service requests, operational and proactive maintenance, training, reporting and issue correlation
- Implementing, administering, and supporting production web servers, back-end support systems, and databases on multiple operating systems in a production data center environment, including production Internet-based web applications.
Tier 2 Support Engineer
Amazon
Seattle, WA
01.2012 - 05.2012
- Resolved escalations from the tier 1 Support Team
- System administration tasks within Active Directory, LDAP, SharePoint, and Exchange
- Troubleshooting and resolving escalations related to Office applications, Exchange email,
- Blackberry and VPN
- Provided support for SharePoint, Accounts, Permissions and Printing
- Supported operating systems include Windows Vista, Windows 7, Macintosh OS 10.6, and Red Hat Linux
- Assisted in packaging software with SMS and SCCM
- Performed Exchange tasks using PowerShell
Systems Engineer
Craft3
Seattle, WA
02.2011 - 12.2011
- Performed migration and administration of Exchange 2003 to Exchange 2010
- Installed, configured and administered Windows Server 2003/2008 R2
- Administrated Active Directory security permissions using group policy
- Managed Cisco VPN
- Maintained TrendMicro enterprise antivirus software
- Implemented and administrated virtual servers using Hyper-V
- Maintained AltiGen VOIP phone system
- Implemented Barracuda Mail Archiver for Exchange 2003/2010 to reduce size of information store on Exchange server
- Designed and implemented backup procedures using Backup Exec 12.5 and migrated jobs to Backup Exec 2010 R3
- Maintained Microsoft Communications Server
- Created network diagrams using Microsoft Visio 2010
- Provided level II and III support through the use of SysAid
- Completed administrative tasks using GUI and PowerShell
Application Support Engineer / Sales Engineer
QL2 Software
Seattle, WA
11.2007 - 12.2010
- Supported customer facing web applications throughout their evolution driven by the dynamic nature of the data sources
- Evaluated issues reported by customers through QL2s support system
- Implemented solutions to issues and communicated resolution to clients in timely manner
- Collaborated with sales account executives in pre and post-sale environments
- Developed scripts for clients to extract information from competitor web pages or informational data depending on their market and needs
- Integrated VB and Java scripts into QL2 solutions using Microsoft Visual Studio
- Analyzed HTML, CSS, and JavaScript while creating solutions for QL2 customers
- Used Regular Expression to locate and pull information from web pages
- Prepared and delivered technical presentations to clients, developers and senior executives
- Demonstrated extensive, technical knowledge of products and services
- Collaborated with sales teams to understand customer requirements, promote products and services and generate new business
- Responded, developed and presented requests for proposals to meet specific customer requirements
- Provided technical and non-technical support, services and training to clients and staff regarding the use, operation and maintenance of software/applications.
Technical Support Specialist / Implementation Project Coordinator
NewHaven Software
Redmond, WA
05.2004 - 11.2007
- Built strong business relationships with clients, noted for excellent communication skills
- Evaluated clients needs and skillfully determined complexity of problem
- Managed and prioritized workflow, utilized all available resources
- Performed trouble shooting, problem analysis and problem isolation in technical and application areas
- Directed and collaborated with team of six employees
- Implemented and maintained Microsoft SQL Server database and an IIS based intranet for ticket tracking software
- Used Crystal Reports to create custom reports and to troubleshoot and edit existing ones
- Optimized training success by developing and implementing internal program
- Managed software implementation, enhancements and problems from inception to closure
- Created project plan for each implementation and managed all resources to keep to timeline
- Trained customers on NewHaven Softwares products and services.
Education
Bachelor of Science - IT - Network Administration Emphasis
Western Governors University
Skills
- Network Security Management
- System Upgrades
- Computer Systems Installation
- Network Repairs and Maintenance
- Disaster Recovery Procedures
- Performance Improvements
- Software Management
- Problem Solving
- Virus Protection
- Problem-Solving
- Hardware Installation
- Verbal and Written Communication
- Application Configuration
- Technical Troubleshooting
- Network Security
- User Support
- Proficient in Atlassian products
- Interpersonal and Written Communication
- Mobile Device Management
- Network Firewall Management
- CompTIA Network Certification
- Attention to Detail
- DNS Lookup
- CompTIA A Certification
- CompTIA Security Certification
- Decision Making
- Remote Conferencing Support
- Server Event Logging
- Quick Learner
- Workstation Maintenance
Timeline
Network and Systems Administrator III
Astronics
05.2017 - Current
Production Support Analyst
Starbucks Coffee Company
06.2015 - 05.2017
Desktop Support Technician
TrueBlue
11.2014 - 01.2015
Technical Support Specialist
Daptiv
06.2014 - 11.2014
Desktop Support Technician III
Denali Advanced Integration
03.2014 - 06.2014
Systems Operation Specialist
The Walt Disney Company
05.2012 - 10.2013
Tier 2 Support Engineer
Amazon
01.2012 - 05.2012
Systems Engineer
Craft3
02.2011 - 12.2011
Application Support Engineer / Sales Engineer
QL2 Software
11.2007 - 12.2010
Technical Support Specialist / Implementation Project Coordinator
NewHaven Software
05.2004 - 11.2007
Bachelor of Science - IT - Network Administration Emphasis
Western Governors University