Dean Propper

Princess Cruises

09.2013 - 04.2024

Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Configured hardware, devices, and software to set up work stations for employees.
Tested new software and hardware prior to deployment.
Monitored system performance to identify potential issues.
Diagnosed and troubleshot hardware, software and network issues.
Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Installed, configured and maintained computer systems and network connections.
Generated reports to track performance and analyze trends.
Responded to customer inquiries and provided technical assistance over phone and in person.
Developed and implemented preventive maintenance procedures.
Maintained servers and systems to keep networks fully operational during peak periods.
Assisted in development of system security protocols.
Offered assistance in implementing and developing training programs.
Created user accounts and assigned permissions.
Configured and tested new software and hardware.
Installed and configured operating systems and applications.
Researched and identified solutions to technical problems.