Dean Riddle

• Develop and lead accessible Spanish-language training for ethical, service-oriented tax preparers, including tax fundamentals, basic accounting, software workflows, and professional development.
• Direct curriculum, marketing, student intake, virtual delivery, and TAOS operating systems for workshops, professional courses, specializations, mentorship, and certification pathways.

• Advise hospitality and service businesses on operations, staffing, customer experience, financial organization, and profitability.
• Prepare individual and small-business tax returns and provide bilingual administrative support for immigration form preparation.
• Help business owners improve workflows, strengthen client service, and implement practical growth and marketing strategies.

• • Selected properties managed include La Quinta Inn & Suites locations in Long Island City, Atlantic Avenue, and Rockaway Beach; Fairfield Inn & Suites by Marriott in Lancaster, PA; and The 2270.
  • Directed hotel operations, staffing, training, scheduling, budgeting, expense controls, vendors, facilities, and contract negotiations across properties managed sequentially and sometimes simultaneously under individual ownership LLCs.
  • Exceeded benchmark occupancy goals by at least 10% in multiple months and used STAR Report and competitive-set data to guide decisions.
  • Earned Wyndham Best of the Best recognition for two consecutive years and surpassed brand standards for guest satisfaction and NSP performance.
  • Expanded the customer base by 20% and secured two lodging contracts with New York City.

• Resolved customer issues or concerns quickly to close deals and boost client satisfaction.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Trained newly hired sales team in upselling techniques and educated staff on strategies for handling difficult customers and challenging situations.
• Submitted reports to senior management to aid in business decision-making and planning.
• Managed over 50 customer calls each day.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Achieving sales quota consistently for several months, exceeding it by at least 25%
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Stayed knowledgeable on latest Chevrolet developments and innovations and technological advancements through continuous training.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Acquire 2 new accounts per month.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Kept properties in compliance with local, state and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owners, residents, and on-site associates.

• Managed operations for a portfolio of more than 78 properties, including owner relations, tenant and guest service, maintenance, housekeeping, leasing, and collections.
• Supervised field and office teams, coordinated repairs and capital projects, negotiated service contracts, and maintained operational and financial records.
• Expanded the management portfolio through relationship-based business development and dependable service to property owners.
• Led the operation through the Costa Rican real-estate downturn until the company closed during the market crisis.

• • Co-founded and helped lead a property-management business serving more than 100 tenants across 114 vacation and residential property units in a major tourism market.
  • Oversaw operations, financial administration, payroll support, contracts, client reporting, team hiring, and service delivery.
  • Built scalable processes for property care, reservations, customer communication, and coordination of maintenance and housekeeping teams.