Dean Riddle
Venice,FL
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
38th Ave Hospitality LLC /River Brook Equities INC
03.2018 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Achieved very desirable scores in Star Report and Comp set.
- Exceed occupancy goals established by bench mark by minimum of 10% each month.
- Surpass brand standard in guest satisfaction and NSP.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and guest to assist lower-level employees by offering complimentary services to maintain high guest satisfaction rates and excellent customer service.
- Increased customer service ratings through personable service.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy, sales and profitability.
- Fostered safe lodging environment with reliable and effective security services.
Sales Asistant Manager
Major World Chevrolet
05.2015 - 01.2018
- Resolved customer issues or concerns quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Trained newly hired sales team in upselling techniques and educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed over 50 customer calls each day.
Sales Consultant
Major World Chevrolet
04.2013 - 05.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieving sales quota consistently for several months, exceeding it by at least 25%
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Chevrolet developments and innovations and technological advancements through continuous training.
Property Manager
Costa Rica Advisors SA
01.2009 - 01.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Acquire 2 new accounts per month.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager Office Administrator
Stay In Costa Rica S.A
02.2003 - 08.2009
- Administered operations to handle needs of more than 100 tenants across 114 property units.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Organized, facilitated and participated in community service efforts.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Manager Advance Trainings -
Wyndham University
New Jersey06.2019
No Degree - Fire Life And Safety Director
New York City Fire Department
New York, NY01.2019
Bachelor of Science - Derecho Laboral
Escuela Libre De Derecho Costa Rica
San Jose, Costa Rica.03.1998
Skills
- Customer Relationship Management
- Business and Financial Administration
- Staff Supervision and schedule
- Account Management
- Bilingual
- Operations and Facility Management
Accomplishments
- Implemented marketing strategies which resulted in 20% growth of customer base.
- Recognized Best of the Best by Wyndham, 2 years in a row.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
38th Ave Hospitality LLC /River Brook Equities INC
03.2018 - 08.2023
Sales Asistant Manager
Major World Chevrolet
05.2015 - 01.2018
Sales Consultant
Major World Chevrolet
04.2013 - 05.2015
Property Manager
Costa Rica Advisors SA
01.2009 - 01.2013
Property Manager Office Administrator
Stay In Costa Rica S.A
02.2003 - 08.2009
Manager Advance Trainings -
Wyndham University
No Degree - Fire Life And Safety Director
New York City Fire Department
Bachelor of Science - Derecho Laboral
Escuela Libre De Derecho Costa Rica
Similar Profiles
Randy TaorminaRandy Taormina
Vice President Lifestyle-Full-Service Operations at Hotel Equities/Greenwood HospitalityVice President Lifestyle-Full-Service Operations at Hotel Equities/Greenwood Hospitality
Navneet KourNavneet Kour
Team Member at Linchpin Hospitality Group Ltd-5405 B47th AveTeam Member at Linchpin Hospitality Group Ltd-5405 B47th Ave
Maureen Mae MacapagalMaureen Mae Macapagal
Restaurant Supervisor at The Brook Hotel - Australian Leisure and Hospitality GroupRestaurant Supervisor at The Brook Hotel - Australian Leisure and Hospitality Group