Talented operations manager experienced in maximizing warehouse efficiency/ productivity. Drives positive change through staff training and logistical solutions. Inspiring leadership style which creates a positive culture. Experience includes: Supply Chain / Warehouse Management Budgeting / Cost Controls Change Management / Project Management Equipment Safety Programs / OSHA Quality & Continuous Improvement / Lean On-Time Delivery Improvement Team Building / Development of Direct Reports Inventory Control Associate Appreciation Programs/Reviews Kitting / Value Add Services SOP review-creation / Standardized Work Performance Management / KPI tracking Strategy Planning Transportation / DOT Compliance
Overview
25
25
years of professional experience
Work History
Regional Warehouse Operations Manager
TRIMARK MARLINN
Bedford Park, IL
10.2023 - 06.2024
Responsible for the daily monitoring / direction of all operations within 3 facilities
Working with cross-functional teams/ Sales, Customer Service, Procurement, Construction Services, Transportation scheduling replacement and new restaurant equipment to customers made up of restaurants, schools, universities, hospitals, sporting venues and more
Daily deliveries of restaurant disposables with efforts of 20 fleet trucks covering 20 routes averaging 22 stops across greater Chicago area / Northwest Indiana
Quickly established reporting by shift and area, end of day results to senior leadership daily / nightly results of productivity to include headcount
Coordinated relocation of Bedford Park restaurant equipment operations / inventory to new warehouse location, working with municipality building inspector to obtain proper licensing
Review and change of MHE preventative maintenance contract to quarterly services resulted in cost savings in excess of $5000 monthly
Working through previous established budgeted expense costs related to building repairs and equipment purchases were not needed, allowed for $100K to be dispersed towards space utilization efforts
With Transportation Manager providing detailed review of leased truck equipment, able to end lease of an aging truck in constant repairs, negotiated reduced buy-out for $10K savings
Developing ‘leads’ to add value to operations through the use of newly assigned system generated reports, Pick status Report
Reduced aging small parcel orders to 24 hour processing times in all buildings
Using paper based pick process, documented SOP on proper documentation of picks and actual pallet number picking items are to be assigned provided ease to customer when receiving
Established quarterly business review with contingent staffing agency
Allowed for understanding of trends in the market related wages, changes in employment laws
Warehouse Operations Manager
GREAT KITCHENS
Chicago Heights, Illinois
01.2023 - 10.2023
Directing flow of raw materials within a bakery (pizza crust) facility to meet production schedules for a 24/5 operation
Includes transferring packaging material and frozen crust shipments to sister warehouse using shuttle drivers covering an 18 hour period supporting finished goods scheduling for customers Walmart, Aldi and others
Working with procurement teams ensuring accurate quantities of corrugate kept on site to support sister facility production runs, using space utilization macros for maximum storage abilities reducing shorts
Ensuring consumption levels of ingredients are balanced to remaining on-hand quantities, follow FEFO / FIFO principles when picking
Created Cycle Count rotation based upon ABC movers, ensure and monitor freezer material is shipped based upon fifo, all raw materials counted weekly
Adjusted storage location capacities to accept larger inbound forecasting of material
Reduced turn times of shuttles by removing storage trailers from docks allowing additional trailer pool to increase
Reduction in operational OT hours using split shift rotation to cover production needs
Worked with outside vendors to schedule repairs / receive quotes for future cap ex projects
Establish KPI tracking resulting in operational improvement / cost savings: all outbound loads staged/ checked for verification of shipment completion, all inbound material verified versus vendor packing slip prior to any receiving labels are printed, monitor dock to stock putaway levels are maintained to 24hrs of each receipt, monitor finished goods are systemically putaway after each Work Order is completed
Working towards creating 'Best Practices' for warehouse team in receiving practices, training methods, storage of goods, forklift care, safety, verbal communications
Followed HACCP, SQF programs
Distribution Operations Manager
BASS PRO SHOP, DISTRIBUTION
Macon, Ga
12.2021 - 11.2022
Managing daily activities of a 7-day multi-shift automated distribution operation supporting 200 stores in a joint effort through intercompany transfers from 4 additional DCs
Direct shipments to 40 regional stores, multiple full trailer load shipments weekly
Receiving vendor loads using ASN methods allows flow through using high-capacity conveyor sortation to distribute freight accordingly throughout the DC
Pyramid software capable to move 3000 cases/hr capacity through sortation: 97% correct read rate
DC to DC receiving through transfer process of conveyable and non-conveyable items
High density single carton storage racking along with bulk storage for 30,000+ skus
E-Commerce / Direct to Consumer orders managed to a KPI of 99% + same day ship using all facets of FedX options plus dedicated LTL carrier for bulk items
Break case / Put to Store and Put to Light shipments to stores based upon smaller allocations consolidated by product groupings
Best DC of 5 in productivity UPH, lowest cost per case, lowest OT usage per budgeted flowthrough
Safety first driven culture
Firearms tracking throughout process of receipt to shipment, compliant with federal guidelines
Inventory control with scheduled cycle counts throughout facility
Distribution Center Manager
HANGER SUPPLY CHAIN, SPS DISTRIBUTION
Woodridge, IL
11.2018 - 08.2021
Supporting distribution functions servicing private/company owned orthopedic/orthotic health care clinics, plus podiatrists across the United States
All returns related to shoes are also managed in this DC, credits given to patient/clinic with items in re-sellable condition placed back into stock
Only DC of 5 to distribute Shoes representing 40% of daily business with VAS of custom inserts
10,000 SKUs warehoused comprised of Orthopedic/Orthotics (shoes + custom inserts) shipping 1000 orders 2000 lines daily in a manual pick / pack check process
2 years running best shipping accuracy out of 5 nationwide DCs, 99.8%, DC received 4 major awards ranging in best labor % versus budget, order shipping accuracy, cycle count accuracy, best out of stock performance
Manage shoe returns processing 150 orders daily/issue credits to clinics, reduced credit issuance from 4 days to 2 days
Championed efforts to negotiate best rate bringing on national contingent staffing agency
Initiated efforts to increase wage rate for associates to become competitive with other local companies ensuring retaining experienced associates
Wage increase paid for with increased productivity: using improved pick path, re-slotting of warehouse, creating condensed smaller pick locations
Full budget / P&L responsibility, average $6.5 million on hand inventory
Continuous improvement efforts working with Shoe vendors to standardize pack size quantities to prevent mixed cartons
Gains made in hours reduction while processing receipts
Distribution Manager
EDSAL MFG
Gary, IN
08.2015 - 01.2018
Directed all distribution efforts across multiple facilities, moving raw materials and finished inventories via shuttle trailers daily between operations in Chicago facilities to Gary, Indiana plant (600K sqft)
Monitor, direct pick / staging of outbound orders shipping to Home Depot, Lowes, Menards, Amazon, Walmart, Grainger using full truck load and LTL, B2B, B2C
Develop, train new office staff in daily operational matters related to outbound functions
Monitor inventory levels exclusive to individual customers
Support pack lines with correct staffing needed to properly re-warehouse finished product
Track / check all returns, document and report to sales team
Directed inbound team of correct unload processes
Hire and develop new office staff to monitor assigned customer base daily orders creating a culture of constant customer service while partnering with sales team to meet this commitment
Worked closely with Forwarders companies scheduling 35-75 inbound containers weekly
Warehouse Manager, contract work for start-up operations
MSG MARKETING
Batavia, Illinois
03.2013 - 05.2015
Directed the warehouse 'start-up' team for this home goods (curtain rods / accessories) marketer, partnering with the management group to launch their first distribution center
Scope of responsibility includes layout/ design, staffing, set-up and supply chain operations for a 120,000 sq
Ft
Warehouse facility supporting major retailer Bed Bath Beyond
Reporting directly to company owners
Provide leadership, training/direction to a team of 30 associates, 2 supervisors ensuring timely / accurate product distribution while enforcing safety policies
Collaborate with contractors and review electrical, plumbing, rack assembly, and other capital projects remained on schedule for an efficient-running facility
Design new processes (product receiving / replenishment) execute business development initiatives related to WMS developers while maintaining 'Go Live' dates for receiving and storage of goods, plus shipping to 900+ stores
Working with Human Resources established cultural changes to develop management staff in training temporary long term work staff using newly documented SOPs
Working closely with ownership, developed plan for using temporary warehouse space under short term lease agreement needed for new product roll-out without disruption to set schedules of main warehouse
Operations Manager / Contract 3PL, 2 facilities, 26 various accounts
KUEHNE & NAGEL
Alsip, Illinois
12.2006 - 03.2013
Serviced 23 customers over various verticals: FMG, Pharma, Health Care, Light Industrial, Food Grade, Retail
Full P/L accountability for labor usage, order fulfilment, inventory management, contracts administration, account services across 2 facilities totaling 550K sq.ft
Responsible to maintain established annual budgets for material handling maintenance, supplies and all outside vendor services; negotiated contracts for snow removal, building repairs
Oversaw performance management, scheduling, training and labor contract administration for a 50-person union team; involved in labor contract negotiations
Planned, implemented annual physical by account-specific inventories, along with daily cycle counts with system-generated schedules, random location inventories
Investigated, resolved problems with inventory discrepancies
Monitored performance of LTL, full truckload carriers to ensure adherence to service level agreements; subcontracted outside agencies to supplement pickers, forklift drivers and other staff
Continuous improvement methods using DMAIC principles, Lean, Kaizen, 5S efforts
Managed manpower using KPI’s / SLA’s /metrics specific to each customer
Material handling certified forklift trainer for facility, lead for plant safety
While working with facility manager, increased bottom-line profitability 10% within six years through restructuring work schedules, start times minimizing over-time
Improved efficiency of warehouse operations and materials movement by analyzing storage needs
Instituted space utilization process reducing dock to stock time; reduction of touches
Operations Manager / Contract 3PL, dedicated services to single account
Meridian IQ
Bolingbrook, Illinois
02.2003 - 12.2006
Company Overview: (SAMSUNG SEA)
Supervised multi-shift efforts, 40 warehouse associates, 2 supervisors for this 400,000 sq
Ft
Facility, warehousing and distribution of consumer electronics to big box retailers Sams, WalMart, Costco, Sears
Responsible for daily scheduling, planning / coordination of all shipping, receiving, storage, order fulfillment and transportation to maximize efficiency, cost- effectiveness and customer satisfaction
Utilized WMS ( Provia ) RF enabled, to ensure 20 million dollars in warehouse inventory is organized, correctly stored in warehouse according to product type
Maintained integrity of physical inventory and inventory records using weekly cycle counts; variances reconciled nightly at close of business to mirror Samsung ERP
Safety captain / certified forklift-trainer
Developed / documented SOPS related to WMS RF usage, including cycle count process enabling operations to manage inventory in excess $20 million meeting SLA 99.8% accuracy producing additional revenue meeting contracted incentives
(SAMSUNG SEA)
Education
Business Administration Studies -
MORAINE VALLEY COMMUNITY COLLEGE
Palos Hills, Illinois
Skills
Lean principles
Waste reduction
Warehouse optimization
Customer care
Collaborative teamwork
Employee safety
Coaching and motivation
Conflict resolution
Hiring and training
Documentation
Goal setting
Facility security
Staff management
Timeline
Regional Warehouse Operations Manager
TRIMARK MARLINN
10.2023 - 06.2024
Warehouse Operations Manager
GREAT KITCHENS
01.2023 - 10.2023
Distribution Operations Manager
BASS PRO SHOP, DISTRIBUTION
12.2021 - 11.2022
Distribution Center Manager
HANGER SUPPLY CHAIN, SPS DISTRIBUTION
11.2018 - 08.2021
Distribution Manager
EDSAL MFG
08.2015 - 01.2018
Warehouse Manager, contract work for start-up operations
MSG MARKETING
03.2013 - 05.2015
Operations Manager / Contract 3PL, 2 facilities, 26 various accounts
KUEHNE & NAGEL
12.2006 - 03.2013
Operations Manager / Contract 3PL, dedicated services to single account