Dean Sandridge
Quality Specialist
Henrico,VA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Lead Quality Specialist-OFR position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Lead Quality Specialist-OFR. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Recovery Specialist experienced in tracking down individuals and assets, handling skip tracing and demonstrating expertise in Recovery. Practiced investigator and complex problem-solver.
Overview
26
26
years of professional experience
Work History
Quality Specialist
Allianz Partners
Henrico, VA
12.2015 - Current
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Fixed identified issues to increase productivity and boost workflows.
Associate Special Investigator
Allianz Partners
Henrico, VA
07.2010 - 12.2015
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations and evidentiary materials.
- Collaborated with federal agencies on investigations.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Conducted interviews with witnesses and clients.
- Seized evidence for investigations and interviewed involved parties.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
Quality Auditor-Underwriting
Allianz Partners
Henrico, VA
06.2010 - 06.2015
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Reviewed work instructions and production strategies to verify compliance with established standards.
Travel Claims Ex, TL for Admin, Fulfill., Recovery
Allianz Partners
Henrico, VA
07.2001 - 06.2010
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Verified insurance claims and determined fair amount for settlement.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
- Molded team and embraced change to adapt within dynamic market.
Education
High School Diploma -
Menchville High School
Newport News, VA06.1980
Skills
- Testing Documentation
- Audit Assistance
- Attentive and Observant
- Adaptability and Flexibility
- Materials Analyses
- Quality Control Data Compilation
- Judgment and Decision-Making
- Company Quality Standards
- Critical Thinking
- Time Management
- Cisco WebEx
- Word Processing
- Microsoft Outlook
- Microsoft Excel
- Problem-Solving
- Writing
- Troubleshooting
- Verbal and Written Communication
- Attention to Detail
- Coaching and Mentoring
- Overseeing Daily Activities
- Quality Standards
- Staff Training
- Analytical Thinking
- Service Level Agreements
- Leading Employees
- People Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Specialist
Allianz Partners
12.2015 - Current
Associate Special Investigator
Allianz Partners
07.2010 - 12.2015
Quality Auditor-Underwriting
Allianz Partners
06.2010 - 06.2015
Travel Claims Ex, TL for Admin, Fulfill., Recovery
Allianz Partners
07.2001 - 06.2010
High School Diploma -
Menchville High School
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