Dean Shepherd
Data Analyst | Workforce Management
Provo,UT
Summary
Experienced with real-time data analysis and operational efficiency. Utilizes analytical skills to monitor and optimize workforce management, ensuring service levels are met consistently. Knowledge of effective communication and collaborative team dynamics to maintain seamless operations and drive success.
Overview
5
5
years of professional experience
1
1
Language
Work History
Workforce Management Real-Time Analyst
Greenix
12.2025 - Current
- Forecasted headcount across multiple business units, using historic trends and company growth
- Sent daily, weekly, and monthly key performance indicators to optimize performance of over 150 agents
- Created and maintained dozens of Excel tools to refine efficiency and reporting clarity
Workforce Management Real-Time Specialist
Greenix
05.2025 - 12.2025
- Optimized workforce staffing through VTO, saving over $300,000 and improving the budget
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations
Quality Control Lab Technician
Kilgore Companies
05.2022 - 05.2025
- Participated in a 7-figure acquisition, evaluating the viability of potential raw materials
- Conducted detailed testing of hundreds of concrete samples weekly, ensuring materials met legal standards
- Planned and prioritized logistical routes across Utah and Wyoming for transportation of goods
Reports Manager (On-Campus Internship)
Stride Events
09.2024 - 12.2024
- Researched dozens of competitor approaches, social media strategies, and SEO performance to guide marketing initiatives
- Built reports in Excel, Word, and PowerPoint to transform data into usable insights for discussion in leadership meetings
- Created over 30 social media posts and blog content
Sales Representative
Aptive Environmental
04.2021 - 08.2021
- Conducted door-to-door sales 60 hours per week, applying tailored communication techniques to secure high sales
- Engaged directly with prospective customers to refine sales approaches
- Adapted service treatments to meet customer needs and outperform competitors
Education
Bachelor of Science - Economics (Minor in Business)
Brigham Young University
Provo, UT12-2024
Skills
- Advanced MS Office, VBA
- Python, STATA
- Tableau, SQL
- Genesys, FieldRoutes
- Forecasting
- Leadership
- Decision Making
Interests
Cooking Asian cuisine, tennis, jazz trumpet
Timeline
Workforce Management Real-Time Analyst
Greenix
12.2025 - Current
Workforce Management Real-Time Specialist
Greenix
05.2025 - 12.2025
Reports Manager (On-Campus Internship)
Stride Events
09.2024 - 12.2024
Quality Control Lab Technician
Kilgore Companies
05.2022 - 05.2025
Sales Representative
Aptive Environmental
04.2021 - 08.2021
Bachelor of Science - Economics (Minor in Business)
Brigham Young University