Dean Smith
North Kingstown
Summary
Results-driven professional with over 10 years of experience in sales, account management, and customer success. Demonstrated expertise in cultivating strong relationships, increasing revenue, and improving client retention. Adept at strategic planning, problem-solving, and delivering impactful solutions to optimize customer value and drive business success.
Overview
12
12
years of professional experience
Work History
Market Development Executive
Cloudbeds
01.2024 - 12.2024
- Responsible for selling Cloudbeds SaaS products to new prospective clients
- Identify and engage prospects through cold calling, in-person meetings and attending networking events
- Conduct virtual demos to showcase and sell Cloudbeds SaaS products
Senior Customer Success Executive
Tripadvisor
01.2023 - 09.2023
- Q1: 112%, Q2: 118%, Q3 165% to acquisition quota
- Q1: 100%, Q2: 101% net-dollar retention (NDR)
- Maintained and expanded a customer base of 300 accounts totaling $3 million ARR
- Successfully renewed clients on average 10-100% YOY
- Hosted demos to help Hoteliers better understand our SaaS products
- Operated as the main point of contact for any and all matters
Customer Success Manager, Level 2
EverQuote
01.2021 - 08.2022
- Onboarded, maintained and expanded customer base of 75-90 of the top spending accounts totaling $4 million ARR
- Conducted monthly performance reviews and provided training and best practice sessions with Insurance Agency teams with the goal of increasing MRR and mitigating churn
- Grew book of business and achieved NDR over 100% all quarters
- Trained new employees and spearheaded ambassador group to improve cross functional communication
Account Manager, Tier 2
CarGurus
07.2016 - 04.2020
- FY 2019: 107% FY 2018: 119% FY 2017: 110%
- Upsell/cross-sell products into customer base of 200+ accounts
- Hosted demos to help dealerships better understand our SaaS products
- Successfully renewed clients on average 50-120% YOY
- Grew book of business and achieved NDR 105%+
- Trained new employees
Account Executive
CarGurus
12.2014 - 07.2016
- FY 2015: 112%
- Sold CarGurus offerings to new customers through outbound prospecting initiatives
Business Development Representative
Unidesk
06.2014 - 12.2014
- Responded to inbound leads while actively prospecting for new business opportunities through outbound initiatives including cold calling, email campaigns and lead sourcing
Business Development Representative
Zerto
05.2013 - 06.2014
- Responded to inbound leads while actively prospecting for new business opportunities through outbound initiatives including cold calling, email campaigns and lead sourcing
- Travelled to various industry and partner events in support of generating leads
Education
Bachelor of Science - Accounting
Western New England University
Springfield, MASkills
- Sales strategy
- Lead generation
- Client presentations
- Customer acquisition
- Customer retention
- Revenue growth
- Negotiation skills
- Cross-functional collaboration
- Team collaboration
- Active listening
- Adaptability and flexibility
- Customer satisfaction
Timeline
Market Development Executive
Cloudbeds
01.2024 - 12.2024
Senior Customer Success Executive
Tripadvisor
01.2023 - 09.2023
Customer Success Manager, Level 2
EverQuote
01.2021 - 08.2022
Account Manager, Tier 2
CarGurus
07.2016 - 04.2020
Account Executive
CarGurus
12.2014 - 07.2016
Business Development Representative
Unidesk
06.2014 - 12.2014
Business Development Representative
Zerto
05.2013 - 06.2014
Bachelor of Science - Accounting
Western New England University
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