Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dean Sternig

Port Washington

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Fox Bros. Piggly Wiggly
10.2011 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained new employees on proper protocols and customer service standards.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

High School Diploma -

West Bend East High School
West Bend, WI
06.1989

Skills

  • Staff Supervision
  • Sales Expertise
  • Issue Resolution
  • Employee Scheduling
  • Staff Management
  • Goals and Performance
  • Customer Service
  • Strategic Planning
  • Order Management
  • Shift Scheduling
  • Sales and Marketing
  • Time Management
  • Cost Control
  • Records Maintenance
  • Sales Strategies
  • Verbal and Written Communication
  • Assignment Delegation
  • Performance Monitoring and Evaluation
  • Pricing and Markdowns
  • Customer Service Management
  • Work Planning and Prioritization
  • Inventory Counting
  • Coaching and Mentoring
  • Retail Operations
  • Stock Rotation
  • Attention to Detail
  • Store Opening and Closing
  • Inventory Control
  • Vendor Management
  • Customer Relations
  • Answering Customer Questions
  • Manage Operations
  • Management Training
  • Price Structuring
  • Stock Management
  • Shrink Minimization
  • Billing
  • Leadership
  • Product and Service Sales
  • New Hire Training
  • Sales Promotion
  • Team-Building Exercises

Certification

- Liquor license

- Serv Safe Certificate

Timeline

Assistant Store Manager

Fox Bros. Piggly Wiggly
10.2011 - Current

High School Diploma -

West Bend East High School
Dean Sternig