Dean Tammam
Productivity Engineer
Danbury,CT
Summary
Dynamic technical professional excelling as a Senior Support Engineer in the finance sector, with a robust multi-vertical background and a four-year focus on financial technologies. Specializes in endpoint platform management and leads cutting-edge technical project implementations. Innovates and pioneers system integrations, emphasizing contemporary AI technologies, including ChatGPT. Renowned for aligning technical strategies with business goals, driving growth and efficiency. Demonstrates exceptional adaptability and a client-centric approach, with a keen ability to translate complex business needs into technological solutions. Committed to continuous learning and applying the latest AI advancements, fueled by an unwavering enthusiasm for technological innovation.
Overview
13
13
years of professional experience
15
15
Certifications
Work History
Productivity Engineer
Bridgewater Associates
Westport, CT
03.2023 - Current
- Implemented, maintained, and supported endpoint-related systems, such as Microsoft Azure, Microsoft AVD, Microsoft Intune, SCCM, device provisioning and ongoing automation via PowerShell.
- Senior escalation resource for Tier 1 and Tier 2 engineers requesting assistance with nuanced, time-sensitive problems affecting endpoint platforms.
- Automated significant portions of business workflows with recent focus on application packaging, deployment and licensing.
Operations Engineer
Bridgewater Associates
Westport, CT
03.2022 - 03.2023
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations of roughly 3000 endpoints.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Championed continuous learning and professional development among team members, constantly seeking opportunities for growth while encouraging others.
Support Engineer
Bridgewater Associates
Westport, CT
08.2020 - 03.2022
- Managed multiple concurrent requests, incidents, and problem tickets with precision and focus, resulting in high case closure rates within target timelines while supporting roughly 1500 users.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues in alignment with ITIL best practices.
Tier 2 Support Engineer
The TNS Group
Stamford, CT
02.2020 - 08.2020
- Senior technical escalation resource for internal and client escalations.
- Designed, implemented, documented and trained resources on best practices.
- Reorganized and orchestrated Active Directory and MFA synchronization to Microsoft Azure for all clients.
- Designed, implemented and trained on a new Client Service Desk workflow with new service boards, processes and metrics.
- Created custom gauges and reports to assist management with tracking API's regarding staffing and resource management decisions.
Virtual CIO (vCIO)
Red Key Solutions
White Plains, NY
10.2017 - 01.2020
- Provided 40 clients with IT strategy, budgets and 3-year roadmaps.
- Technical liaison for urgent and sensitive issues.
- Consistent 25% non-recurring revenue growth year over year through developed vCIO process.
Project Director
Red Key Solutions
White Plains, NY
07.2013 - 10.2019
- Managed IT Onboarding
- Office Buildouts
- Office 365 Migrations/Implementations
- Server Host Configuration with VMware vSphere/vCenter 5.5 to 6.7
- Datto BCDR Implementation
- Ruckus Wireless
- Remote Desktop Gateway
- Active Directory Domain Migrations between Windows Server 2003, 2008, 2012, 2012R2 and 2016
- Active Directory Domain Renames
- Sophos SG UTM with HA
- HP Switch Configuration and Deployment
- Knowledgebase Migrations/Implementations
- KnowBe4 Security Awareness and Training
- Web Registrar and DNS Consolidation
- Application Migrations/Implementations focusing on construction and manufacturing clients
- Phone System Migration
NOC Engineer
Red Key Solutions
White Plains, NY
04.2011 - 07.2013
- Solved technical issues and restored workflows for 750 total endpoints.
- Performed end-user training on core functions of line-of-business applications.
- Updated internal knowledgebase articles as to allow for cross-learning opportunities.
- Documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations within ConnectWise Manage.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
Education
Associate of Applied Science - Computer Forensics
Westchester Community College
Valhalla, NY 04.2010 - 01.2012
Skills
Analytical Thinking
Application Management
ConnectWise Suite
Desktop Support
Goal Setting
Microsoft Azure
Microsoft Intune
Microsoft SCCM
Ongoing Education
Process Development
Programming/Coding
Programming Languages: HTML, CSS, JS
Programming Languages: Microsoft PowerShell
Programming Languages: Python
Project Management
Prompt Engineering
ServiceNow
Software Development Tools: JIRA, Confluence, BitBucket
Source and Version Control: Git, GitHub
Technical Troubleshooting
Time Management
Written and Oral Communication
Certification
AI for Everyone
Timeline
Productivity Engineer
Bridgewater Associates
03.2023 - Current
Operations Engineer
Bridgewater Associates
03.2022 - 03.2023
Support Engineer
Bridgewater Associates
08.2020 - 03.2022
Tier 2 Support Engineer
The TNS Group
02.2020 - 08.2020
Virtual CIO (vCIO)
Red Key Solutions
10.2017 - 01.2020
Project Director
Red Key Solutions
07.2013 - 10.2019
NOC Engineer
Red Key Solutions
04.2011 - 07.2013
Associate of Applied Science - Computer Forensics
Westchester Community College
04.2010 - 01.2012