Personable and dedicated Customer Service Representative with extensive experience in Retail and Real Estate industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
● Recruited, interviewed, and selected new team members, shift supervisors and assistant
store managers for new store opening.
● Oriented and trained new team members, shift supervisors and assistant store
managers.
● Upholds and implements the Caribou Coffee and Einstein Bros Bagels policies, practices
and standards.
● Manages labor by proper scheduling of management hours in combination with team members.
● Completes weekly P&L. Utilizes and interprets P&L and financial statements to analyze financial trends and plan accordingly.
● Increased sales in store #2433 from 672K to 1.08M during first 12 months of operating the store. Increased catering sales by 26%.
● Attained annual sales in store #1280 of 1.3M over a 3-year period in startup location. Exceeded goal by 350K annually. Generated catering sales of 4500wk/216K annually.
● Increased sales in store #1284 576K to 840K over a period of 14 months.
● District Trainer responsible for overseeing corporate training procedures for 8 stores to include 16 General and Assistant Managers.
● Recognized in the top 10% for annual sales out of 360 stores nationwide.
● Annual sales of 60M. Increased sales by 8% over 2-year period.
● Initial introduction with customer prior to the discovery and sales process.
● Determine customer's budget, needs, expectations and create urgency to execute the sale.
● Complete customer tour of property, amenities, and suites.
● Register all customers for follow up phone calls and emails during post sales presentation.
● Assist with sales contract and financing procedures with closing department.
● Follow all company and departmental policies and procedures.
● Annual sales volume of 26 units/520K.
● Recipient of numerous sales and achievement awards.
● Top 20 % of sales representatives.