Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dean Wenell

DeLand,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail and Real Estate industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

16
16
years of professional experience

Work History

LifeStyle Advisor

Summit Hills Retirement Community
2024.01 - Current
  • Greet prospective residents and families to the community; respond to inquiries and conduct personal visits as needed.
  • Make follow-up calls to prospective residents to maintain contact as they work through their decision making process.
  • Maintain data in the lead base system, ensuring that appropriate information is updated timely and in appropriate detail.
  • Extend invitations and schedule prospective residents and families for community events and personal visits.
  • Participate in the planning and execution of marketing events to promote the SLC brand, educate referral sources, and drive traffic to the community.
  • Coordinate the move-in process for new residents and serve as liaison between residents, families, team members, and a variety of third parties such as moving companies.
  • Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
  • Prepare, update, and maintain collateral materials such as sales brochure packets and move-in guides.
  • Ensure that model apartments are well maintained and ready to show at all times.
  • Participate in and attend all required in-service training and education programs as scheduled.
  • Other duties as assigned.

Real Estate Sales Agent

Wyse Home Team Realty
2020.07 - Current
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Applied various methods to build client base, including networking, email and social media.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
  • Sold over $2.4 million in properties over single quarter.
  • Drafted purchase contracts and necessary paperwork for residential property sales using dotloop.
  • Closed over 36 deals.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Compared, researched and appraised properties.

New Home Specialist

New Home Star
2017.07 - 2020.07
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Multi-Unit Manager

Caribou Coffee
2013.04 - 2017.07


● Recruited, interviewed, and selected new team members, shift supervisors and assistant

store managers for new store opening.

● Oriented and trained new team members, shift supervisors and assistant store

managers.

● Upholds and implements the Caribou Coffee and Einstein Bros Bagels policies, practices

and standards.

● Manages labor by proper scheduling of management hours in combination with team members.

● Completes weekly P&L. Utilizes and interprets P&L and financial statements to analyze financial trends and plan accordingly.

● Increased sales in store #2433 from 672K to 1.08M during first 12 months of operating the store. Increased catering sales by 26%.

● Attained annual sales in store #1280 of 1.3M over a 3-year period in startup location. Exceeded goal by 350K annually. Generated catering sales of 4500wk/216K annually.

● Increased sales in store #1284 576K to 840K over a period of 14 months.

● District Trainer responsible for overseeing corporate training procedures for 8 stores to include 16 General and Assistant Managers.

● Recognized in the top 10% for annual sales out of 360 stores nationwide.

General Manager

Pilot Travel Centers
2011.01 - 2013.03

● Annual sales of 60M. Increased sales by 8% over 2-year period.

  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Inside Sales Specialist

Wyndham Vacation Ownership
2008.06 - 2010.12

● Initial introduction with customer prior to the discovery and sales process.

● Determine customer's budget, needs, expectations and create urgency to execute the sale.

● Complete customer tour of property, amenities, and suites.

● Register all customers for follow up phone calls and emails during post sales presentation.

● Assist with sales contract and financing procedures with closing department.

● Follow all company and departmental policies and procedures.

● Annual sales volume of 26 units/520K.

● Recipient of numerous sales and achievement awards.

● Top 20 % of sales representatives.

Education

Associate of Science - General

Virginia College
Altamonte Springs
04.2012

Skills

  • Attention to Detail
  • Verbal and Written Communication
  • Monthly Inventory
  • Customer Loyalty
  • Annual Performance Reviews
  • Strategic Forecasting
  • Corrective Actions
  • Schedule Coordination

Timeline

LifeStyle Advisor

Summit Hills Retirement Community
2024.01 - Current

Real Estate Sales Agent

Wyse Home Team Realty
2020.07 - Current

New Home Specialist

New Home Star
2017.07 - 2020.07

Multi-Unit Manager

Caribou Coffee
2013.04 - 2017.07

General Manager

Pilot Travel Centers
2011.01 - 2013.03

Inside Sales Specialist

Wyndham Vacation Ownership
2008.06 - 2010.12

Associate of Science - General

Virginia College
Dean Wenell