Summary
Overview
Work History
Education
Skills
Ability To Work Within Us
Personal Information
Hobbies and Interests
References
Timeline
Generic

Dean Wilcox

Bound Brook,United States

Summary

Experienced Manager within Financial I.T. Expertise in Project Management, Process Improvement, System enhancement, People Management and Training. Able to effectively manage multiple high-stake projects at any time efficiently and effectively, by way or self-managing independent projects as well as collaborating as part of a larger team. Also highly skilled in Operational Management, Freight Forwarding and Logistics, Process Optimization and Data Analysis

Overview

22
22
years of professional experience

Work History

Financial IT, NAM Region

Kuehne & Nagel
12.2019 - Current
  • Supporting North American Region for all Financial System issues, development & releases
  • SME for the Financial System used globally within KN
  • Supporting over 8000 employees daily via a ticketing system including VP's, Management, Operations and Finance within North America
  • Provide Training to users where required for the Financial Systems
  • Escalation to Global Support for major issues to provide quick resolution
  • Function Change Document creation, review and submission to Global F.I.T for approval, programming and implementation
  • Providing Monthly Reports based on issues submitted and resolved for North America and analyzing the data for distribution to NAM
  • Providing 24hr support during Month End Closings to allow targets to be met and books to be closed based on SGI deadlines - AP, AR, GL, FSL (Financial Sub Ledger)
  • Project Management for Business Units and Functional Units using Monday.com
  • Involved in Mergers for system conversions of AP, AR, GL and FSL (Financial Sub Ledger)
  • Handling multiple Projects at any time with demanding timelines, being the main contact for all stakeholders and driving completion prior to deadline
  • Dealing with multiple Business Units (Sea, Air, Road, CL)
  • Dealing with multiple Functional Units (Finance, IT)
  • Involved in aspects of Team Members projects to support the rollout and completion to enable them to meet their deadlines
  • Creation of User Documentation and How To guides for global distribution. System or Process related
  • Creation of helpful guides for team members to assist with NAM support during absences
  • Creation, Maintaining, and supporting our SharePoints for the Financial I.T Team
  • Public Intranet Site creation for global visibility and regular information updates
  • Maintaining F.I.T Private and Public SharePoints with monthly system release updates (Regular or Hot Fix)
  • Distribution of monthly Ticket analytics via Private SharePoint
  • Monthly Blog for the NAM F.I.T Team including project updates or team news - posted to the Global Pages
  • Presenting statistics and data to management teams when required
  • Presenting current and future Project overview to stakeholders
  • Process improvement analysis and implementation of approved changes for optimization within Finance

Regional Systems, Process and Training Manager

Kuehne & Nagel
10.2017 - 11.2019
  • Direct Manager for the Process Improvement Manager (ZS-N) for the Midwest
  • Targets setting for the Direct Report as well as Year End Review
  • Working Instruction updates for Operational Teams, Billing Dept and aligning with all Branches
  • Improvement follow up with all branches in the MW Region once changes were implemented
  • Managing the Import Billing Department of 8 staff members to resolve billing issues, missed billing and maximization of GP within the Midwest Region
  • Handling the billing process for Chicago's largest import customer – Aldi Ltd
  • Support for the 6 Seafreight Branches within the MidWest Region (CHI,MSP,MKC,DEN,DET,STL)
  • Project Support where necessary – BU related
  • Delivered new employee onboarding and training sessions via Live training as well as Zoom meetings within the first 2 weeks of employee start date
  • Assigning CBT to new starters within the Region for systems not controlled by my role
  • Providing training to existing staff on system enhancements or process improvements
  • Problem solving for all systems used within Operations - SeaLOG (TMS), CIEL (TMS), QTSea (Quotation System), Business Objects/Intelligence and ACON+ (Financial System)
  • Support for Acon+ (Financial System), Job Closing, GP recognition and review, Debtor/Creditor enquires from all Midwest branches
  • Process reviews with all operational staff and tasks they perform within their Depts
  • KPI improvements
  • Reporting using B.I for management teams and for the Business Unit – Seafreight
  • Support the role out of SeaRAY within the MW Region (National Seafreight Service Center)
  • Support for other System Managers within NAM – new to the role, mentoring, training

National Business Process and Systems Manager

Kuehne & Nagel
05.2016 - 09.2017
  • Provided support to all KN Switzerland Branches (6 within CH)
  • Train New starters and also existing staff on system enhancements and process improvements
  • Problem solving for all systems used SeaLOG, CIEL, QTSea, Business Objects
  • Process reviews for all operational staff and tasks
  • Process Optimization implementation to align all Seafreight branches
  • KPI improvements
  • Reporting for the Business Unit – Seafreight
  • Support for other ZSC’s within Western Europe (mentor structure)

National Systems Support Manager

Kuehne & Nagel Ltd
08.2010 - 04.2016
  • Provided support to all KN UK Branches
  • Training of new starters and also existing staff on system enhancements
  • Problem solving on in house operating system
  • Handling Projects throughout the UK Offices (Working Task Based/Auto FSL (Financial Sub Ledger))
  • Process Optimization, streamlining processes across all branches
  • Financial Support for Operations

LCL Export Dept Supervisor

Kuehne & Nagel Ltd
10.2008 - 08.2010
  • Handling all the branches LCL Export shipments
  • Shipping worldwide
  • Handling files from booking to filing.

Key Accounts, Strategic Export Department

Kuehne & Nagel Ltd
08.2005 - 10.2008
  • Handling the branches biggest account, United Biscuits
  • Shipping worldwide
  • Handling files from booking to filing.

Import Department Supervisor

Worldwide Transport Ltd
07.2003 - 07.2005
  • Running the Import department
  • Handling all import shipments, worldwide
  • Handling files from booking to filing.

Import Department Far East

STI Global Logistics
06.2002 - 07.2003
  • Running the Far East Import service
  • Handling Import shipments from the Far East
  • Filing, Data Input and other tasks provided daily.

Export Clerk

ABX Logistics
10.2001 - 06.2002
  • Working in the Export Dept
  • Processing Documentation, Bills of Lading
  • Invoicing, Filing, Data Input and any other duties given daily.

Education

Advanced Art and Design, Maths, Business and Business Communications -

Chalvedon College
08.2001

All Grades received A to C, including Art and Design, Design and Realisation, Business and Maths -

Chalvedon School
08.1999

Skills

  • Communication Skills
  • Strong Leadership Skills
  • Process Improvement
  • Business Analysis
  • Operational Systems Management
  • Attention to Detail
  • Project Management
  • Strategic Planning
  • Staff Training
  • Financial Management
  • Documentation And Reporting
  • Decision-Making
  • Goal Setting

Ability To Work Within Us

Greencard Holder

Personal Information

Nationality: British

Driving License: Yes

Hobbies and Interests

Golf

Football (Soccer)

Photography

Hiking

Running 

Cycling

References

References available upon request

Timeline

Financial IT, NAM Region

Kuehne & Nagel
12.2019 - Current

Regional Systems, Process and Training Manager

Kuehne & Nagel
10.2017 - 11.2019

National Business Process and Systems Manager

Kuehne & Nagel
05.2016 - 09.2017

National Systems Support Manager

Kuehne & Nagel Ltd
08.2010 - 04.2016

LCL Export Dept Supervisor

Kuehne & Nagel Ltd
10.2008 - 08.2010

Key Accounts, Strategic Export Department

Kuehne & Nagel Ltd
08.2005 - 10.2008

Import Department Supervisor

Worldwide Transport Ltd
07.2003 - 07.2005

Import Department Far East

STI Global Logistics
06.2002 - 07.2003

Export Clerk

ABX Logistics
10.2001 - 06.2002

Advanced Art and Design, Maths, Business and Business Communications -

Chalvedon College

All Grades received A to C, including Art and Design, Design and Realisation, Business and Maths -

Chalvedon School

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