Dean Younkin
General Manager
Palm Bay,FL
Summary
Experienced in project management, process improvement, and financial analysis. Reliable business professional with a proven track record of streamlining operations and reducing costs. Expertise in analyzing data to identify trends and developing strategies that enhance efficiency. Keen eye for detail and strong analytical mindset consistently deliver results that drive business success.
Overview
36
36
years of professional experience
Work History
Consultant
Mac5 Services
01.2023 - 08.2024
- Analyzed problematic areas to provide recommendations and solutions.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Provided reporting for forecast analysis.
- Educated staff on organizational mission and goals to help employees achieve success.
- Development of call center and Dispatch procedures to better service the customers and employees in the field.
- Recruiter for all positions
- Guided ownership with Greenfields
- Development of Job Descriptions and training for all Departments.
- Build Orientation program for new hires.
- Review Kpi performance for all Departments.
- Built Financial, payroll, Fleet and call center teams.
Regional General Manager
Len The Plumber
04.2018 - 12.2022
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Weekly and Monthly review with 6 locations that reported to me.
- Reported weekly to executive level by reviewing Revenue,sales and Kpi performance of each location.
- Monthly presentation to Board on keys indicators from my Region
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Trained and guided team members to maintain high productivity and performance metrics.
Divisional Manager/ Regional Call Center Mgr.
ROTO ROOTER
06.2004 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Branch Operations Manager
Terminix
10.1988 - 05.2004
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Responsible for yearly Budgets and Growth.
- Development and Trained new Managers towards receiving their own location.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Diploma -
Dulaney High School
06.1985
Skills
- Customer Relationship Management
- Reports and Documentation
- Team Leadership
- Work Planning and Prioritization
- Analysis and Evaluation
- Strategic Growth Management
- Strategic Planning
- Financial Planning
- Forecasting and Reporting
- Leadership
- Executive Support
- Attention to Detail
Accomplishments
- Supervised team of over 100 staff members.
- Managed over 61 million in revenues within 6 locations.
- Opened and hired for 4 locations.
- Successful Greenfields
- President club winner For 8 yrs as a Top performer
- Member of Pace setter and Six Sigma Club
- Multiple awards for Financial and Safety.
Additional Information
Nexstar Trained
Service titian system
Multiple sales platform Trained
Timeline
Consultant
Mac5 Services
01.2023 - 08.2024
Regional General Manager
Len The Plumber
04.2018 - 12.2022
Divisional Manager/ Regional Call Center Mgr.
ROTO ROOTER
06.2004 - 02.2018
Branch Operations Manager
Terminix
10.1988 - 05.2004
Diploma -
Dulaney High School
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