Dean Yule
Lake Worth,FL
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Flight Services International, LLC / Atlas Air
01.2024 - Current
- Atlas Air Flight Attendants are responsible for passenger safety, customer service, and creating a comfortable flight experience. Working on private charter services both domestically and internationally. Creating a positive atmosphere by engaging with passengers. Offer assistance with a friendly demeanor. Be attentive to individual needs. Ensure compliance with government safety and security rules and regulations. Transporting US Military personnel and families to Military bases across the world. Working as an inflight chef preparing refined menus to VIP Charter flights. Endorsed on the Boeing 747 and 767.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Associate
Crate and Barrel
03.2021 - 01.2024
- Responsible for Customer Service and Satisfaction in all of their home ware needs. Advising and working with Clients on their design and color requirements. Providing a warm and friendly service, educating on various products and brands. Gathering and researching information, assembling and forwarding information. Listening and verifying customers understanding of information and answer. Cash handling and computer literacy. Working closely in a team environment with fellow colleges and On Board Managers. Dependability and on time attendance is crucial.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Catering Division Manager
Publix
04.2020 - 03.2021
- Provide premier customer service, including greeting customers and answering their questions. Coordinating the catering division for customers requiring food options for functions. Recommend bakery items, platters, seafood, sandwiches, poultry dishes for customers. Weigh and scan products. Accept payments and provide change when appropriate. Handle cash and other forms of tenderer accurately. Going above and beyond for the customer with special requirements for various functions. Ensuring catering was on time and correct.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
Flight Attendant
United Airlines
04.2016 - 03.2020
- Responsible for the comfort and safety of all customers and crew members. Working in First Class, Business Class and Economy. First Class Chef endorsed, Operated international flights as Lead Purser in First class. Liaising with the Captain in charge regarding any operational needs, medical and Emergency situations. Dealing with a diverse range of customers from different cultures and backgrounds. Customer Service Excellence. Time management and cash handling. Selling Duty Free products.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Flight Attendant
Qantas Airlines
12.2001 - 05.2015
- Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Time management. Adhere to all service signatures and brands. Strong leader of customer support staff. Maintained up to date Cabin standard orders.
- Personal announcements. Operating First class cabin international flights. Assisting customers with special needs, politicians, military personnel, Celebrities, first time flyers. Inflight Chef for First Class International long haul flights to many destinations.
- Catering to the countries and cultures of all customers dining. Tailoring their special needs on a luxurious Boeing 747 and Airbus A380 providing impeccable service.
Customer Service Technical Advisor
Telstra Mobile Net
02.2000 - 12.2001
- Taking inbound calls and responding to customers emails. Management and resolve customer complaints. Sell products and place customers orders in the computer system. Identify and escalate issues to supervisors. Technical resolutions. Answer account enquiries.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly setbacks.
- Facilitated seamless migrations from legacy systems to cutting-edge platforms with minimal disruption to day-to-day operations.
- Standardized IT procedures and protocols, streamlining workflows for greater efficiency and ease of use across the organization.
Customer Security Technician
ADT Security
10.1999 - 02.2000
- Trouble shooting technical problems. Worked along side Federal Police investigating in the group fraud division for the Westpac Banking organization. Recommending hardware upgrades and repair's for commercial and residential clientele. Maintained up to date knowledge of product and service changes. Coordinate and prioritize job dispatch. Followed through on all critical inter-departmental escalations to increase customer retention rates. Installations of security systems in residential and Commercial properties. CCTV monitoring Systems. Installation of seismic on ATMs. Hold up panic buttons for bank tellers. Pop up bullet proof screens. Customer Service Excellence.
- Knowledge of DAS, Concept 2000, NESS Control Panels,Medical alarms with transmitting pendants, smoke detector and fire alarm instillations. Infra red motion detectors, magnetic door and window sensors. Electrical installations of Power outlets.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
Programmer
Honeywell
05.1998 - 10.1999
- Programmed security alarm systems and remote access control in preparation and anticipation of the Y2K millennium bug for dates beginning in the year 2000. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Servicing and maintaining all types and Brands of Security Equipment. Trouble shooting faults and replacing circuit boards if needed.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Enhanced software functionality by identifying and resolving complex coding issues.
Education
High School Diploma -
The Heights
Adelaide South Australia11.1987
Diploma of Engineering - Computer Science, Advanced Trade
Adelaide Tafe College
Adelaide South Australia11.1990
Skills
- Exceptional interpersonal communication skills
- Excellent time management skills
- Effective problem solver
- Negotiation expert
- Adherence to high customer service standard Organization
- Conflict resolution
- Passion to serve
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Food and beverage service
- Professional appearance
Accomplishments
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Attended Hilton Silver Service training / white glove guest services and was rewarded with a job promotion as a result.
- Volunteered in Soup kitchens for homeless people.
- Wine appreciation course
- Recognition for Excel award
- Run for Breast Cancer
- Appeared in an Arthouse film, with a small speaking role
Timeline
Flight Attendant
Flight Services International, LLC / Atlas Air
01.2024 - Current
Customer Service Associate
Crate and Barrel
03.2021 - 01.2024
Catering Division Manager
Publix
04.2020 - 03.2021
Flight Attendant
United Airlines
04.2016 - 03.2020
Flight Attendant
Qantas Airlines
12.2001 - 05.2015
Customer Service Technical Advisor
Telstra Mobile Net
02.2000 - 12.2001
Customer Security Technician
ADT Security
10.1999 - 02.2000
Programmer
Honeywell
05.1998 - 10.1999
High School Diploma -
The Heights
Diploma of Engineering - Computer Science, Advanced Trade
Adelaide Tafe College
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